The Quality Toolbox / Edition 2

by Nancy R. Tague

Overview

This best-selling reference book has been completely updated and expanded! The Quality Toolbox gives quality practitioners a choice of a variety tools for dealing with the wide variety of situations that occur on the road to continuous improvement. it includes a variety of matrices and flowcharts, data collection and analysis tools, tools for planning, tools for analyzing processes and discovering root causes, and different forms of brainstorming and other tools for generating, organizing, and evaluating ideas. In short, the means to accomplish change. In updating this book, Tague has added 34 tools and 18 variations. the Quality Improvement Stories chapter has been expanded to include detailed case studies from three Baldrige Award winners. an entirely new chapter, Mega-Tools: Quality Management Systems, puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used.

Product Details

ISBN-13:	9780873896399
Publisher:	ASQ Quality Press
Publication date:	03/30/2005
Edition description:	Second Edition
Pages:	584
Product dimensions:	6.90(w) x 9.90(h) x 1.40(d)

About the Author

As manager of performance improvement for Albemarle Corporation, Nancy R. Tague was responsible for supporting quality improvement efforts company-wide. She has bachelor’s and master’s degrees in chemical engineering from Rice University, and held chemical engineering positions within Albemarle’s research and development organization that were directed at chemical process improvement and new process design and evaluation. Tague has leveraged her experiences to develop and teach classes in quality improvement concepts and methods to hundreds of people around the world, and to facilitate many teams applying these methods to diverse work processes.

Editorial Reviews

Offers instructions to all members of the TQM team for using tools for assessment such as matrices and flowcharts, data collection and analysis techniques, and other tools for analyzing processes, discovering causes, and generating ideas. Includes numerous diagrams, charts, and checklist examples, and a Tool Matrix chart to help users find the right tool for a particular situation. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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