Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Employees - a company's most valuable and most important resource

The employee experience (EX) and customer experience (CX) are interconnected. By listening to employees and reducing points of friction, a company improves both the employee and customer experiences. More, by helping employees understand their role in CX, companies can improve the customer experience.

Rather than expanding upon these concepts, this book's mission is to provoke thought by providing questions to grapple with. If you don't already know, most of this book will be blank because there are no legitimate reasons not to focus on the employee experience.

I invite you to use this resource not only as a conversation starter but also as a functional notebook. And I'd love to hear from you about the conversations and reactions this book ignites.

Have a question about roles/standards for a role/job description based on customer expectations vs industry norms.

1140787984
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Employees - a company's most valuable and most important resource

The employee experience (EX) and customer experience (CX) are interconnected. By listening to employees and reducing points of friction, a company improves both the employee and customer experiences. More, by helping employees understand their role in CX, companies can improve the customer experience.

Rather than expanding upon these concepts, this book's mission is to provoke thought by providing questions to grapple with. If you don't already know, most of this book will be blank because there are no legitimate reasons not to focus on the employee experience.

I invite you to use this resource not only as a conversation starter but also as a functional notebook. And I'd love to hear from you about the conversations and reactions this book ignites.

Have a question about roles/standards for a role/job description based on customer expectations vs industry norms.

11.95 Out Of Stock
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

by Nick Glimsdahl
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

by Nick Glimsdahl

Overview

Employees - a company's most valuable and most important resource

The employee experience (EX) and customer experience (CX) are interconnected. By listening to employees and reducing points of friction, a company improves both the employee and customer experiences. More, by helping employees understand their role in CX, companies can improve the customer experience.

Rather than expanding upon these concepts, this book's mission is to provoke thought by providing questions to grapple with. If you don't already know, most of this book will be blank because there are no legitimate reasons not to focus on the employee experience.

I invite you to use this resource not only as a conversation starter but also as a functional notebook. And I'd love to hear from you about the conversations and reactions this book ignites.

Have a question about roles/standards for a role/job description based on customer expectations vs industry norms.

Product Details

ISBN-13: 9798985303919
Publisher: Press 1 for Nick
Publication date: 12/02/2021
Pages: 138
Product dimensions: 5.50(w) x 8.50(h) x 0.38(d)

About the Author

Nick Glimsdahl is a speaker, podcast host, contact center strategist, and writer. His mission is to bring together customer expectations, employee needs, and business objectives to create a seamless experience. Today, Nick hosts the Press 1 For Nick podcast, and is the Director of Contact Center Solutions at VDS. Press 1 For Nick is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons. Nick's guests - each with a unique wealth of knowledge - include leaders from a variety of backgrounds and industries.
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