Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy

Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy

by Dennis Reina Ph.D., Michelle Reina

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Overview

If so, you may be experiencing the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. We've all been there, but few of us know how to rebuild that trust. Dennis and Michelle Reina have spent their careers researching and measuring workplace trust. In this sequel to their award-winning Trust and Betrayal in the Workplace, they offer everyone involved a proven process for healing: the person who was hurt, the person who hurt someone else, and the person who wants to help others. No matter your vantage point, this compassionate, practical book will help you reframe the experience, take responsibility, let go, and move on. The result? You'll feel more energized and once again give your organization your best thinking, highest intention, and greatest productivity.

Product Details

ISBN-13: 9781605093727
Publisher: Berrett-Koehler Publishers
Publication date: 10/04/2010
Pages: 192
Product dimensions: 5.90(w) x 8.90(h) x 0.50(d)

About the Author

Dr. Dennis and Dr. Michelle Reina are cofounders of the Reina Trust Building Institute. Their clients include American Express, AstraZeneca, Nokia, MillerCoors, the US Army Corps of Engineers, Harvard, Yale, and Walt Disney World. Their book Trust and Betrayal in the Workplace won a 2007 Nautilus Book Award and a 2008 Axiom Business Book Award.
Dr. Dennis and Dr. Michelle Reina are cofounders of the Reina Trust Building Institute. Their clients include American Express, AstraZeneca, Nokia, MillerCoors, the US Army Corps of Engineers, Harvard, Yale, and Walt Disney World. Their book Trust and Betrayal in the Workplace won a 2007 Nautilus Book Award and a 2008 Axiom Business Book Award.

Read an Excerpt

INTRODUCTION Betrayal Is Universal
(Continues…)



Excerpted from "Rebuilding Trust in the Workplace"
by .
Copyright © 2010 Dennis Reina.
Excerpted by permission of Berrett-Koehler Publishers.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Table of Contents

Preface xi

Introduction: Betrayal Is Universal

The Betrayal Continuum 2

The Impact of Betrayal 4

Betrayal: A Gift and a Teacher 6

The Three Vantage Points 8

The Seven Steps for Healing 9

Step 1 Observe and Acknowledge What Happened 15

When You Have Been Betrayed 17

When You Have Betrayed Others 22

When You Want to Help Others Rebuild Trust 27

Step 2 Allow Feelings to Surface 31

Ways to Surface Your Feelings 34

When You Have Been Betrayed 39

When You Have Betrayed Others 41

When You Want to Help Others Rebuild Trust 43

Step3 Get and Give Support 47

Ways to Get Support 49

When You Have Been Betrayed 54

When You Have Betrayed Others 56

When You Want to Help Others Rebuild Trust 58

Step 4 Reframe the Experience

See the Bigger Picture 64

Focus on Choices and Opportunities 69

Identify the Lessons 69

When You Have Been Betrayed 73

When You Have Betrayed Others 75

When You Want to Help Others Rebuild Trust 77

Step 5 Take Responsibility 81

Determine What Part You Own 82

Take Action 83

Realize What You Gain 84

When You Have Been Betrayed 86

When You Have Been Betrayed others 90

When You Want to Help Others Rebuild Trust 95

Step 6 Forgive Yourself and Others 99

Forgive Yourself 101

Forgive Others 103

When You Have Been Betrayed 104

When You Have Been Betrayed Others 111

When You Want to Help Others Rebuild Trust 113

Step 7 Let Go And Move On 115

Accept What Is So 116

How You Know When You Are Ready to Move On 119

Moving On Is Choosing to Act Differently 121

Integrate and Celebrate 123

When You Have Been Betrayed 124

When You Have Been Betrayed Others 127

When You Want to Help others Rebuild Trust 129

Conclusion: Renewing Confidence, Commitment, and Energy 131

The Healing Journey 131

The Outcome: Confidence, Commitment, and Energy 139

Transforming Others' Lives: Helping Rebuild Trust 146

Notes 149

Acknowledgements 151

Index 155

About the Authors 161

Working with the Authors 163

Trust Building® Resources 165

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Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy 5 out of 5 based on 0 ratings. 1 reviews.
kjarmstrong More than 1 year ago
As a corporate communications and organizational development consultant, I know Dennis and Michelle and their work very well. This book not only brings their research and experience to life, but also channels their unparalleled combination of professionalism and heart-felt compassion. Their approach to clients, which is masterfully expressed in this book, reminds me of the line in a Sugarland song: they know "which hands to shake, and which hands to hold." In Rebuilding Trust in the Workplace, they "shake hands" by addressing the professional need to restore the "confidence, commitment and energy" that underpins our personal satisfaction at work as well as our organizations' results. At the same time, they "hold our hands" by empathetically supporting us while we as readers come to terms with how we've been hurt or have hurt others at work. They share their own stories that let us know they've been there, too -- as both the person whose trust was broken, and the person who broke trust. While there are some "tough love" sections that encourage us to stop blaming others and instead take responsibility for our part in the situation, the overall impression is one of comfort, hope and possibility. This book is quick to read, appropriate to pick up when you have just a few minutes, and easy to follow. Yet it's not superficial because it gets right to the heart of the matter. Often, Dennis and Michelle put words on what I'd been feeling and thinking -- especially about times that I had, usually through carelessness or rushing, hurt someone else. I highly recommend this book for any individual who wants to improve their relationships at work, and for leaders who want to set a new standard for connection within their own relationships or within their departments. I believe that by following the steps they outline, we can all get rid of the baggage that's pulling our work environments down in terms of productivity and satisfaction. One last point: although this book is written for the workplace, I found myself applying the concepts in my personal life, especially in my relationship with my teenage daughters. I hope that Dennis and Michelle write another book that gives even more direction about how to rebuild trust in families.