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If so, you may be experiencing the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. We've all been there, but few of us know how to rebuild that trust. Dennis and Michelle Reina have spent their careers researching and measuring workplace trust. In this sequel to their award-winning Trust and Betrayal in the Workplace, they offer everyone involved a proven process for healing: the person who was hurt, the person who hurt someone else, and the person who wants to help others. No matter your vantage point, this compassionate, practical book will help you reframe the experience, take responsibility, let go, and move on. The result? You'll feel more energized and once again give your organization your best thinking, highest intention, and greatest productivity.
|Publisher:||Berrett-Koehler Publishers, Inc.|
|Product dimensions:||5.90(w) x 8.90(h) x 0.50(d)|
About the Author
Dr. Michelle Reina and Dr. Dennis Reina, cofounders of The Reina Trust Building Institute, are leading authorities on helping leaders build, rebuild and sustain trust to produce business results. Over the last 17 years, their research and consulting practice has supported such organizations as American Express, Aetna, Boeing, Johnson & Johnson, Kimberly Clark, Kodak, Microsoft, Nokia, Sandia National Labs, Texas Instruments, Toyota, Walt Disney World, US Army Corp of Engineers, US Army Chaplaincy, US Dept of Education, US Office of Personnel Management, US Treasury, Office of the Comptroller of the Currency, Johns Hopkins Medical Center, Dartmouth-Hitchcock Medical Center and Middlebury College and Harvard & Yale Universities. Their bestselling work, Trust & Betrayal in the Workplace won the 2007 Nautilus Book Award and the 2008 Axiom Book Award. Rebuilding Trust in the Workplace was awarded the 2011 Axiom Book Award.
Most Helpful Customer Reviews
As a corporate communications and organizational development consultant, I know Dennis and Michelle and their work very well. This book not only brings their research and experience to life, but also channels their unparalleled combination of professionalism and heart-felt compassion. Their approach to clients, which is masterfully expressed in this book, reminds me of the line in a Sugarland song: they know "which hands to shake, and which hands to hold." In Rebuilding Trust in the Workplace, they "shake hands" by addressing the professional need to restore the "confidence, commitment and energy" that underpins our personal satisfaction at work as well as our organizations' results. At the same time, they "hold our hands" by empathetically supporting us while we as readers come to terms with how we've been hurt or have hurt others at work. They share their own stories that let us know they've been there, too -- as both the person whose trust was broken, and the person who broke trust. While there are some "tough love" sections that encourage us to stop blaming others and instead take responsibility for our part in the situation, the overall impression is one of comfort, hope and possibility. This book is quick to read, appropriate to pick up when you have just a few minutes, and easy to follow. Yet it's not superficial because it gets right to the heart of the matter. Often, Dennis and Michelle put words on what I'd been feeling and thinking -- especially about times that I had, usually through carelessness or rushing, hurt someone else. I highly recommend this book for any individual who wants to improve their relationships at work, and for leaders who want to set a new standard for connection within their own relationships or within their departments. I believe that by following the steps they outline, we can all get rid of the baggage that's pulling our work environments down in terms of productivity and satisfaction. One last point: although this book is written for the workplace, I found myself applying the concepts in my personal life, especially in my relationship with my teenage daughters. I hope that Dennis and Michelle write another book that gives even more direction about how to rebuild trust in families.