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Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy

Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy

by Dennis Reina Ph.D., Michelle Reina

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Overview

If so, you may be experiencing the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. We’ve all been there, but few of us know how to rebuild that trust. Dennis and Michelle Reina have spent their careers researching and measuring workplace trust. In this sequel to their award-winning Trust and Betrayal in the Workplace, they offer everyone involved a proven process for healing: the person hurt, the person who hurt someone else, and the person wanting to help others. No matter your vantage point, this compassionate, practical book will help you reframe the experience, take responsibility, let go, and move on. The result? You’ll feel more energized and once again give your organization your best thinking, highest intention, and greatest productivity.


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Product Details

ISBN-13: 9781605093727
Publisher: Berrett-Koehler Publishers
Publication date: 10/04/2010
Pages: 192
Product dimensions: 5.90(w) x 8.90(h) x 0.50(d)

About the Author

Dr. Dennis and Dr. Michelle Reina are cofounders of the Reina Trust Building Institute. Their clients include American Express, AstraZeneca, Nokia, MillerCoors, the US Army Corps of Engineers, Harvard, Yale, and Walt Disney World. Their book Trust and Betrayal in the Workplace won a 2007 Nautilus Book Award and a 2008 Axiom Business Book Award.
Dr. Dennis and Dr. Michelle Reina are cofounders of the Reina Trust Building Institute. Their clients include American Express, AstraZeneca, Nokia, MillerCoors, the US Army Corps of Engineers, Harvard, Yale, and Walt Disney World. Their book Trust and Betrayal in the Workplace won a 2007 Nautilus Book Award and a 2008 Axiom Business Book Award.

Read an Excerpt

INTRODUCTION Betrayal Is Universal
(Continues…)



Excerpted from "Rebuilding Trust in the Workplace"
by .
Copyright © 2010 Dennis Reina.
Excerpted by permission of Berrett-Koehler Publishers.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Table of Contents

Preface xi

Introduction: Betrayal Is Universal

The Betrayal Continuum 2

The Impact of Betrayal 4

Betrayal: A Gift and a Teacher 6

The Three Vantage Points 8

The Seven Steps for Healing 9

Step 1 Observe and Acknowledge What Happened 15

When You Have Been Betrayed 17

When You Have Betrayed Others 22

When You Want to Help Others Rebuild Trust 27

Step 2 Allow Feelings to Surface 31

Ways to Surface Your Feelings 34

When You Have Been Betrayed 39

When You Have Betrayed Others 41

When You Want to Help Others Rebuild Trust 43

Step3 Get and Give Support 47

Ways to Get Support 49

When You Have Been Betrayed 54

When You Have Betrayed Others 56

When You Want to Help Others Rebuild Trust 58

Step 4 Reframe the Experience

See the Bigger Picture 64

Focus on Choices and Opportunities 69

Identify the Lessons 69

When You Have Been Betrayed 73

When You Have Betrayed Others 75

When You Want to Help Others Rebuild Trust 77

Step 5 Take Responsibility 81

Determine What Part You Own 82

Take Action 83

Realize What You Gain 84

When You Have Been Betrayed 86

When You Have Been Betrayed others 90

When You Want to Help Others Rebuild Trust 95

Step 6 Forgive Yourself and Others 99

Forgive Yourself 101

Forgive Others 103

When You Have Been Betrayed 104

When You Have Been Betrayed Others 111

When You Want to Help Others Rebuild Trust 113

Step 7 Let Go And Move On 115

Accept What Is So 116

How You Know When You Are Ready to Move On 119

Moving On Is Choosing to Act Differently 121

Integrate and Celebrate 123

When You Have Been Betrayed 124

When You Have Been Betrayed Others 127

When You Want to Help others Rebuild Trust 129

Conclusion: Renewing Confidence, Commitment, and Energy 131

The Healing Journey 131

The Outcome: Confidence, Commitment, and Energy 139

Transforming Others' Lives: Helping Rebuild Trust 146

Notes 149

Acknowledgements 151

Index 155

About the Authors 161

Working with the Authors 163

Trust Building® Resources 165

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