Reeingineering Health Care: The Complexities of Organizational Transformation

by Terry McNulty, Ewan Ferlie

Overview

Through the use of a real case study within a major NHS hospital, this book attempts to address the idea of Process Transformation in the field of health care. The authors explore three interlined themes: the models and nature or organizational change; the implementation of Business Process Reengineering or BPR and the management of contemporary public sector organizations. Process Transformation: A Case of Reengineering in Health Care, reveals the major challenges of reorganization and provides knowledge and feedback on the impact of corporate change, impediments and enablers of lateral organizing structures and contradictions between functional and process principles for organizing.

Product Details

ISBN-13:	9780199240845
Publisher:	Oxford University Press
Publication date:	05/23/2002
Pages:	402
Product dimensions:	6.10(w) x 9.30(h) x 1.30(d)

About the Author

Leeds University Business School

Royal Holloway, University of London

Table of Contents

List of TablesList of FiguresList of AppendicesAbbreviations1. Introduction and Key Themes2. Understanding Business Process Reengineering as Planned Organizational Transformation3. Process Redesign and Changing Contexts of Health Care4. Organizational Process Research: Research Style and Methods5. Reengineering as Strategic Choice and Change6. Patient Process Reengineering: Six Case Studies7. Reengineering Organizational Form and Process: The Old Shapes the New8. Limits to Organizational Transformation: Explaining Local Variation within a Change Programme9. Dynamics of Programmed Transformation and Reproduction10. Process-Based Organizations in the UK Public Services? Prospects for the FutureReferencsIndex