Table of Contents
Foreword xi
Author's Note xv
Introduction: A World Turned Upside Down xvii
Part 1 Shift Happens
1 An Epic Revolution, Accelerated 1
2 The New Scarcity 21
3 Apocalypse? Not Exactly 33
4 The Collapse of the Middle 45
5 The Amazon Effect 57
6 The Future Will Not Be Evenly Distributed 71
7 The Customer Is the Channel 85
8 Optimizing to Extinction 91
9 Defenders of the Status Quo 101
10 An Especially Bad Time to Be Boring 111
Part 2 The Journey to Remarkable
11 The Eight Essentials of Remarkable Retail 123
12 Essential #1: Digitally Enabled 135
13 Essential #2: Human-Centered 145
14 Essential #3: Harmonized 159
15 Essential #4: Mobile 171
16 Essential #5: Personal 181
17 Essential #6: Connected 199
18 Essential #7: Memorable 211
19 Essential #8: Radical 229
20 A Brave New World 241
Acknowledgments 251
Notes 255
Bibliography and Additional Reading 259
Index 261