Results, Not Reports: Building Exceptional Organizations by Integrating Process, Performance, and People

by Peter Follows

Overview

With Results, Not Reports, Peter Follows, CEO of Carpedia International, provides business leaders with a framework for lasting improvements in performance and profitability. Carpedia has a remarkable success rate in large-scale improvement programs, helping clients achieve their improvement goals over 90 percent of the time. In these pages, Peter explains how to achieve sustainable improvement through the dynamic management of process, performance, and people, emphasizing that all three components have an interdependent relationship and that the key is to address them concurrently.

Results, Not Reports is structured in a sequence that reflects an improvement cycle and is divided into three parts: Where to Look, What to Improve, and How to Get Results. Each section is designed to reinforce and build on the previous section, but they can be read independently. This book, written with practical clarity, is for senior leaders who need to execute their strategies and implement changes that stick.

Product Details

ISBN-13:	9798887500508
Publisher:	Advantage Media Group, Inc.
Publication date:	09/19/2023
Pages:	208
Product dimensions:	6.00(w) x 9.00(h) x (d)

About the Author

PETER FOLLOWS cofounded Carpedia International with Greg Tremblay and currently serves as the CEO. Carpedia is a global management consulting firm that helps high-performing executives achieve lasting improvements in performance and profitability across various industries. Peter brings extensive expertise in strategy, supply chain management, and operational effectiveness, having consulted with organizations in seven industries across five continents. He has served on the boards of several public and private organizations. Peter is also the author of the 52 Series, which outlines Carpedia's unique methodology, business principles, and insight.

In addition to his professional accomplishments, Peter draws from a wealth of experience in other high-performance environments. He played Division 1 hockey and lacrosse at Harvard and was a member of the Canadian Men's National Lacrosse Team.

Table of Contents

Introduction
Why Change Requires Change
It's Tough To Change Habits
The Key To Sustainable Results
Even Great Companies Have Challenges
How This Book Is Organized

Part 1: Where To Look
Chapter 1
The Results Equation
Defining Results
Defining Process
Defining Performance
Defining People
Chapter 2
Assess The Opportunity
Link Finance And Operations
Evaluate Operating Performance
Build A Business Case
Chapter 3
Create A Results Strategy
Identify The Focus Areas
De Termine How To Measure Results Develop A Communication Strategy

Part 2: What To Improve
Chapter 4
Improve Processes
Why Do Process Challenges Exist?
How Do You Identify Process Challenges?
How Do You Improve A Process?
Chapter 5
Align Performance Systems
Why Do Performance Systems Get Unaligned?
How Do You Identify Performance System Challenges?
How Do You Align Performance Systems
Chapter 6
Develop People
What Are Common People Challenges?
How Do You Identify People Challenges?
How Do You Change Behaviors?

Part 3: How To Get Results
Chapter 7
Focus The Effort
Row In The Same Direction
Communicate The Vision
Avoid The Trap
Chapter 8
Prepare For Change
Organize For Change
Train And Coach Managers
Conduct Prototypes
Chapter 9
Implement Change
Implementation Mindsets
Getting Results
Cementing Your Gains

Acknowledgments
About The Author
About Carpedia International

What People are Saying About This

From the Publisher

Results, Not Reports is a must-read for any business leader. In this book, Peter Follows gives leaders a road map to dynamic management to improve performance and navigate through challenging and difficult situations in a sustainable and attainable way.
Sam Glaetzer
Senior Vice President for Global Operations and International Sales, Constellation Brand

Results, Not Reports provides a sustainable approach to producing the performance all leaders desire as they make investments in strategic and operational plans to improve the efficiency, effectiveness, and value of their organizations.
Scott D. Nygaard, MD, MBA
Chief Operating Officer, Lee Health

The title of this book was the same pitch that sold me to use Carpedia to help me establish a best-in-class labor scheduling and management process at Hilton. Achieving the dramatic results required changing established processes, habits, and mindsets. Our leaders became better managers of labor with no negative impact on guest and employee satisfaction. They also never looked at their business in the same way given their incredible shift in mindset. Peter does a superb job of laying out strategy with Results, Not Reports.
Patrick Volz
Chief Operating Officer, Global Operations, Aimbridge Hospitality

Over the course of my nearly fifty-year career as an executive and a CEO, I eschewed utilizing consultants. There was only one exception, when I engaged Peter’s firm to prove to me that their unique approach worked. Their approach toward change and change management was like nothing I had ever seen or experienced. Peter’s Results, Not Reports captures the true essence of effective change management.
Jim Harrison
Former CEO, Party City Holdings & Amscan Holdings Inc

Having had the pleasure to work with Peter and his team in the past, I learned firsthand the importance of process, performance, and people. I’m excited to now have that knowledge and guidance as a tool to pull out whenever needed in Results, Not Reports.
Len Wolin
Senior Vice President of Hotel Operations, Sonesta International Hotels Corporation

Leading an organization in turbulent and changing times is difficult. Results, Not Reports will become an outstanding and trusted reference for performance improvement. This book is a very useful road map and a must-read for any leader or manager.
Marco Calabretta-Duval
President, Pattison Sign Group

Peter Follows provides a commonsense look into sustainable change management. Results, Not Reports helps leaders maneuver through a myriad of known improvement concepts and organize them into a comprehensive road map toward a culture of performance. This is a must-read.
Jean Filion
Chief Executive Officer and Président et Chef de la Direction, Nellson LLC

Having experienced the consulting services of Peter Follows and his team working directly within our organization, Results, Not Reports is not just a title; it is a reality. Our company saw significant positive change from their hands-on approach. They implement change rather than recommend change. This is a must-read for leaders looking to effect positive productivity improvement while maintaining and likely improving customer service.
Dave Johnston
Former President and Chief Operating Officer, Canada, GreatWest Life Assurance Company

Leading an organization through change that will maximize bottom-line impact is difficult in any environment. Results, Not Reports is a refreshingly clear guide on how to do it well. This is a must-read for any leader or manager looking to achieve and maintain results-oriented change.
Greg Secord
Former President of ADP Canada and Comdata North America Trucking

Results, Not Reports is a must-read for senior leaders who want specific, useable, and proven guidance for sustaining operational excellence in today’s rapidly changing environment. Peter Follows’s easy-to-use road map works as well for leaders of early-stage start-ups as it does for storied, mature organizations. His principles guide all leaders in effecting the mindset and process changes required for long-term success.
Christina Jenkins, MD
Venture Partner, PVP

Peter Follows gives us a guided tour for creating a high performance organization. This eye-opening, commonsense, and engaging read weaves the perfect balance of new ways of thinking and practical experience. This is a must-read for any leader or manager.
Thomas Hogan
Cofounder and Chief Financial Officer, Areté Collective

Results, Not Reports is a must-read for any business leader seeking to sustainably improve organizational performance. Peter Follows’s practical insights and real-world examples provide actionable strategies that can drive meaningful results for organizations of all sizes and industries.
Bruce Hodges
Former CEO, ING Insurance, Malaysia

Peter Follows provides a concise and practical road map for performance improvement at all levels of any organization. Results, Not Reports is a powerful reference guide that is a must-read for any manager and CEO alike.
Tony Pucillo
Partner, Corinthian Capital Group

With Results Not Reports, Peter Follows offers leaders an essential and heartfelt guide to performance improvement. You’ll likely see your own organization in some of these pages.
Andrew Brenton
CEO, Turtle Creek Asset Management, Inc.

Results, Not Reports is an essential guide to performance excellence for CEOs and frontline managers alike. Peter Follows, one of the foremost change and transformation leaders of our time, provides a practical, evidence-based approach to achieving desired performance results while sharing real-life experiences and insights from his work in nearly every industry, from hospitality and healthcare to manufacturing and financial services, just to name a few.
Michael J. Zaccagnino
President, Fund Love/Lucania Partners

Results, Not Reports provides practical insights for delivering meaningful changes to any business. Peter Follows leverages his years of hands-on experience to provide a pragmatic roadmap for any leader seeking sustainable improvements and results for their organization.
Dave Arnold
General Manager and Chief Operating Officer, Golden State Medical Supply

Editorial Reviews

Results, Not Reports is a must-read for any business leader. In this book, Peter Follows gives leaders a road map to dynamic management to improve performance and navigate through challenging and difficult situations in a sustainable and attainable way.
Sam Glaetzer
Senior Vice President for Global Operations and International Sales, Constellation Brand

Results, Not Reports provides a sustainable approach to producing the performance all leaders desire as they make investments in strategic and operational plans to improve the efficiency, effectiveness, and value of their organizations.
Scott D. Nygaard, MD, MBA
Chief Operating Officer, Lee Health

The title of this book was the same pitch that sold me to use Carpedia to help me establish a best-in-class labor scheduling and management process at Hilton. Achieving the dramatic results required changing established processes, habits, and mindsets. Our leaders became better managers of labor with no negative impact on guest and employee satisfaction. They also never looked at their business in the same way given their incredible shift in mindset. Peter does a superb job of laying out strategy with Results, Not Reports.
Patrick Volz
Chief Operating Officer, Global Operations, Aimbridge Hospitality

Over the course of my nearly fifty-year career as an executive and a CEO, I eschewed utilizing consultants. There was only one exception, when I engaged Peter’s firm to prove to me that their unique approach worked. Their approach toward change and change management was like nothing I had ever seen or experienced. Peter’s Results, Not Reports captures the true essence of effective change management.
Jim Harrison
Former CEO, Party City Holdings Amscan Holdings Inc

Having had the pleasure to work with Peter and his team in the past, I learned firsthand the importance of process, performance, and people. I’m excited to now have that knowledge and guidance as a tool to pull out whenever needed in Results, Not Reports.
Len Wolin
Senior Vice President of Hotel Operations, Sonesta International Hotels Corporation

Leading an organization in turbulent and changing times is difficult. Results, Not Reports will become an outstanding and trusted reference for performance improvement. This book is a very useful road map and a must-read for any leader or manager.
Marco Calabretta-Duval
President, Pattison Sign Group

Peter Follows provides a commonsense look into sustainable change management. Results, Not Reports helps leaders maneuver through a myriad of known improvement concepts and organize them into a comprehensive road map toward a culture of performance. This is a must-read.
Jean Filion
Chief Executive Officer and Président et Chef de la Direction, Nellson LLC

Having experienced the consulting services of Peter Follows and his team working directly within our organization, Results, Not Reports is not just a title; it is a reality. Our company saw significant positive change from their hands-on approach. They implement change rather than recommend change. This is a must-read for leaders looking to effect positive productivity improvement while maintaining and likely improving customer service.
Dave Johnston
Former President and Chief Operating Officer, Canada, GreatWest Life Assurance Company

Leading an organization through change that will maximize bottom-line impact is difficult in any environment. Results, Not Reports is a refreshingly clear guide on how to do it well. This is a must-read for any leader or manager looking to achieve and maintain results-oriented change.
Greg Secord
Former President of ADP Canada and Comdata North America Trucking

Results, Not Reports is a must-read for senior leaders who want specific, useable, and proven guidance for sustaining operational excellence in today’s rapidly changing environment. Peter Follows’s easy-to-use road map works as well for leaders of early-stage start-ups as it does for storied, mature organizations. His principles guide all leaders in effecting the mindset and process changes required for long-term success.
Christina Jenkins, MD
Venture Partner, PVP

Peter Follows gives us a guided tour for creating a high performance organization. This eye-opening, commonsense, and engaging read weaves the perfect balance of new ways of thinking and practical experience. This is a must-read for any leader or manager.
Thomas Hogan
Cofounder and Chief Financial Officer, Areté Collective

Results, Not Reports is a must-read for any business leader seeking to sustainably improve organizational performance. Peter Follows’s practical insights and real-world examples provide actionable strategies that can drive meaningful results for organizations of all sizes and industries.
Bruce Hodges
Former CEO, ING Insurance, Malaysia

Peter Follows provides a concise and practical road map for performance improvement at all levels of any organization. Results, Not Reports is a powerful reference guide that is a must-read for any manager and CEO alike.
Tony Pucillo
Partner, Corinthian Capital Group

With Results Not Reports, Peter Follows offers leaders an essential and heartfelt guide to performance improvement. You’ll likely see your own organization in some of these pages.
Andrew Brenton
CEO, Turtle Creek Asset Management, Inc.

Results, Not Reports is an essential guide to performance excellence for CEOs and frontline managers alike. Peter Follows, one of the foremost change and transformation leaders of our time, provides a practical, evidence-based approach to achieving desired performance results while sharing real-life experiences and insights from his work in nearly every industry, from hospitality and healthcare to manufacturing and financial services, just to name a few.
Michael J. Zaccagnino
President, Fund Love/Lucania Partners

Results, Not Reports provides practical insights for delivering meaningful changes to any business. Peter Follows leverages his years of hands-on experience to provide a pragmatic roadmap for any leader seeking sustainable improvements and results for their organization.
Dave Arnold
General Manager and Chief Operating Officer, Golden State Medical Supply

From the Publisher