Table of Contents
Preface xi
Introduction: When All Is Said and Done, a Lot More Gets Said Than Done 1
Part I The Reality
1 First Principle: What Matters More Than Anything You Do Is Everything You Do 7
2 Second Principle: What You Do Is Not as Important as What Your People Experience 17
3 Third Principle: You're Not as Committed as You Need to Be… Yet 25
Part II The Right Focus
4 Stop Strategic Planning 37
5 Embrace the Joy of Pain 47
6 Climb the Right Mountain 59
7 Do Less, Use More Resources…No, Really 77
8 Put the "Exec" in Execute 89
Part III The Right Environment
9 Everything Starts with Heads and Hearts 111
10 Equip Them to Succeed, Not to Fail 123
11 You're Not a Manager; You're a Coach 137
12 Heroic Processes, Positive Policies, and the Space Between the Boxes 161
13 The Value of Feeling Valued 173
Part IV The Right Team
14 Don't Just Recruit; Compete 187
15 Hire for What You're Likely to Overlook 197
16 Be Selective in How You Select 211
Part V The Right Commitment
17 The First Enemy You Must Defeat 227
18 The Enemy That Grows Stronger by the Day 233
19 The Enemy That Poses as a Friend 241
20 There's Commitment; Then There's Commitment 247
Reflections: In the End, it's You Versus You 253
Acknowledgments 255
Appendix 259
Notes 261
Index 267