Shared Services as a New Organizational Form

by Tanya Bondarouk (Editor)

Overview

Organizations increasingly establish Shared Service Centers, either for transactional (administrative) or transformational (organizational change) purposes. Their popularity originates from a combination of efficiency gains and an increase in service quality, without giving up control of the organizational and technical arrangements. The belief is that shared services should maximize the advantages of centralized and decentralized delivery of business functions. The volume deals with sample questions, including: What do shared service models involve? What are the structural arrangements between shared services and the organizations? Which business processes can and/or should be shared? What are the structural differences between shared services in different business processes? This ASM volume intends to move towards more systematic research action. Five main theoretical priorities shape the content of the volume: conceptualizing shared services for different types of business processes, business strategy and shared services, shared services and performance, pluralism in organizing shared services, and governance of shared services in different types of organizations.

Product Details

ISBN-13:	9781783505357
Publisher:	Emerald Group Publishing Limited
Publication date:	07/31/2014
Series:	Advanced Series in Management , #13
Pages:	232
Product dimensions:	6.50(w) x 9.45(h) x 0.71(d)

Table of Contents

List of Contributors vii

Shared Services: New Opportunities for Research and Practice ix

1 Shared Service Centers: From Cost Savings to New Ways of Value Creation and Business Administration J. Strikwerda 1

2 Managing Boundaries Better: The Key to More Effective HR Shared Services Peter Reilly 17

3 Shared Services - Standardization, Formalization, and Control: A Structured Literature Review Tanya Bandarouk Christina-Maria Friebe 39

4 What Is Shared Services? Joseph Soalheira Greg Timbrell 67

5 Governance and Control of Shared Service Centers Reinald Minnaar 85

6 Structuring Shared Services: Realizing SSC Benefits Through End-Users' Usage of an HR Portal Jeroen Meijerink Joost ten Kattehar Michel Ehrenhard 105

7 A Knowledge Management Perspective to Shared Service Centers: A Case Study of a Finance SSC Ian Herbert Will Seal 133

8 Value Creation by Transactional Shared Service Centers: Mapping Capabilities Marco Maatman Tanya Bondarouk 153

9 Interorganizational Shared Services: Creating Value across Organizational Boundaries Paul C. van Fenema Bianco Keers Henk Zijm 175