Skills of Workplace Communication: A Handbook for T&D Specialists and Their Organizations

Skills of Workplace Communication: A Handbook for T&D Specialists and Their Organizations

by Richard Picardi


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Product Details

ISBN-13: 9781567203622
Publisher: ABC-CLIO, Incorporated
Publication date: 09/30/2001
Pages: 320
Product dimensions: 6.14(w) x 9.21(h) x 0.75(d)

About the Author

RICHARD P. PICARDI is a communications consultant and Adjunct Associate Professor of English and Speech at St. John's University, New York./e Throughout a career of more than 30 years he has served as a department chairperson and assistant principal, and has owned his own business. Currently, in addition to his position at St. John's, he also teaches writing in the City University of New York system. He is the recipient of the 2001 Teaching Excellence Award at St. John's University.

Table of Contents

Communication: Its Flow and Its Flaws

Introduction: Successful Communication in a Competitve Environment

Human Communication: Its Basic Flow and Potential Flaws

The Flow of Business Communication

Removing Internal Causes of Business Communication Flaws

Removing External Causes of Business Communication Flaws

Becoming A Successful Business Writer

The Foundations of Effective Business Writing

Achieving the Style and Tone of a Successful Business Writer

Organizing and Developing the Total Document

Making Your Ideas Flow Easily Through Your Documents

Writing Clear, Forceful, Reader Based Sentences

Writing for Change Through Memos, Letters, and E-Mail

Memos and Letters That Achieve Your Goals

Writing and Revising Neutral and Good News Memos

Writing and Revising Negative News Memos

Writing and Revising Neutral or Positive News Letters

Writing and Revising Indirect Letters for Negative News, Persuasion, and Sales

Writing Reports for Business and Government

Report Writers, Managers, and Audiences

Report Categories and Formats

Report Research, Statistics, and Illustrations

The Content and Structure of the Formal Report

Organizing and Outlining a Formal Proposal


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