Strategic Operations Management

by Steve Brown, John Bessant, Fu Jia

Overview

Strategic Operations Management, 4^th Edition, shows how vital it is to have world-class operations management in any organisation. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, though, strategic operations capabilities must be in place for organisations to provide goods and services that meet and exceed customer requirements. Key issues such as cost, speed, quality, flexibility and constant innovation are all part of strategic operations. However, achieving such capabilities does not come by chance - instead a range of factors need to be put in place.

This new edition pays equal attention to manufacturing and service sectors. It includes numerous references to, and discusses, major changes taking place in the business world, including 3-D printing; virtual organisations; Cloud – Big Data and the Internet of Things; Servitization, global markets, ongoing innovation and managing within complex supply networks. Cases are included from a range of settings across the globe.

Students taking MBA, MSc and MBM classes on operations management, advanced operations management, and strategic operations management will find this textbook fulfills all their requirements whilst advanced undergraduate classes in these areas will also find the book an essential read.

Product Details

ISBN-13:	9781138566132
Publisher:	Taylor & Francis
Publication date:	07/18/2018
Edition description:	New
Pages:	552
Product dimensions:	7.44(w) x 9.69(h) x (d)

About the Author

Steve Brown is Professor of Management within the Business School at the University of Southampton, UK

John Bessant currently holds the Chair in Innovation and Entrepreneurship at the University of Exeter Business School, UK.

Professor Jeff (Fu) Jia is a Chair Professor in Supply Chain Management at the Management School, University of York, UK. He was a co-founder and director of ‘Business, Nature and Value Research Centre’ affiliated to Exeter, which aims to focus on the relationships between business, nature and value creation.

Table of Contents

List of illustrations vii

Author biographies xii

Preface xiv

Acknowledgements xvi

Part 1 Setting the Scene 1

1 Introduction to operations management 3

2 Strategic operations management 43

Part 2 The Big Picture of Strategic Operations 101

3 Managing service operations 103

4 Innovation 149

5 Supply management 189

6 Managing inventory, MRP, ERP and JIT 241

Part 3 Managing Strategic Operations within Organizations 289

7 Managing the transformation process 291

8 Human resources and strategic operations management 341

9 Doing it better: managing and improving quality 387

10 Capacity and scheduling management 427

11 Sustainability 463

Part 4 The Future 505

12 The future of operations management 507

Index 529

What People are Saying About This

Tom Mullen

"Strategic Operations Management is excellent, a real contribution to the developing field of Operations Strategy. A must for all serious students and practitioners alike."
—Deputy Director of Operations, Strathclyde Graduate Business School

Chris Hope

"Brilliant. Compulsory reading for every student in Business/Management Schools. Strategic Ops Mgmnt is brought to life in ten clearly written chapters."
—Professor, Professor of Service Quality, Bradford University School of Management

Joseph L. Cavinato

"It is a breath of fresh air in what is the new paradigm in the teaching of operations management...this will be right on target with fulfilling a true strategic approach."
—Distinguished Professor of Supply Chain management and senior Vice President, National Association of Purchasing Management, Arizona state university, USA

Mark Dodgson

"Strategic Ops Mgmnt provides a good synthesis of a range of thinking into why ops mgmnt is 'strategic', plus excellent short case studies."
—Professor, Director, Technology and Innovation Management Centre, UQ School of Business, University of Queensland

Ted Lindblom

"The book sheds new light on the strategic importance of ops mgmnt for the competitiveness of both manufacturing and service organizations."
—School of Economics and Commercial Law, Gothenburg University Sweden

Editorial Reviews

‘Through its reference to topical news items and practical case examples this thought provoking latest edition of Strategic Operations Management has pushed back the boundaries of an important subject. In addition to the established subjects of inventory management, innovation and services, greater emphasis is given to themes such as the emerging sustainability agenda. Technological advances and ethical issues are also given due prominence. It provides a useful bibliographic resource in the fast moving, dynamic and turbulent global business environment within which companies and public organisations now operate. ‘- David Bennett, Guest Professor, Chalmers University of Technology, Sweden.

‘The new edition of the text authored by Brown, Bessant, and Jia is a comprehensive book on strategic operations management. It reflects the strategic relevance of operations management discipline to address the business challenges of 21^st century, including the sustainability and adoption of new technologies.’ – Dr Breno Nunes, Senior Lecturer in Sustainable Operations Management, Aston University, UK.

'This is a timely and welcome update to this well-written and comprehensive textbook. It covers everything needed in a core text and presents it in a digestible way whilst incorporating the challenges Operations Managers have to contend with as they devise strategies and practices to tackle the complexities and changes which continue to arise in businesses. Creating competitive advantage is a tough call. This book helps with working through and understanding the tools and techniques available'. — Olga Matthias, Professor of Operations Management, Sheffield Business School, UK

'This is a well written book by leading authorities operations management, it deals with areas that are often neglected such ethics and sustainability, and is ideally suited to advanced undergraduate and all postgraduate programmes (including MSc & MBA courses) which deal with the strategic importance of operations’ — Tim Baines, Professor of Operations Strategy, Aston Business School.

'The updated fourth edition of this leading text book provides students with practical examples to illustrate the key strategic priorities of operations management. This text book provides a comprehensive, easy to read course on strategic operations, including a focus on sustainable operations. This book will be of great benefit to students studying operations management as part of an under and post graduate business-related degree and also to practitioners as a reference text.' — Professor Paul D Cousins, Chair in Operations Management, Head of School (Economics, Finance and Management), University of Bristol, Bristol, U.K.

From the Publisher

The authors (management experts teaching in British Universities) argue that successful operations management depends on developing strategies which combine manufacturing and service expertise to provide a comprehensive customer offering. This means that strategic relations must be established with many other players; operations management is no longer a company-specific matter. Emphasizing strategy, services, innovation, and the management of relationships both internal and external to the company, chapters are structured according to past, present, and future scenarios illustrating how these elements affect business. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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