Streamlined Process Improvement
“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.”
—Professor Yoshio Kondo

The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management

“Don’t design for Six Sigma—design for maximum performance.”
H. James Harrington

How would you like to streamline your operations, lower your costs, improve your quality, and increase your profits—all at the same time?

It’s not an impossible dream. It’s the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now it’s yours.

Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst & Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to:

  • Discover the latest process tools—to make faster, more dramatic improvements using the revolutionary PASIC improvement methodology
  • Use walk-through questionnaires and checklists—to streamline your job, resulting in optimum value to your stakeholders
  • Use the newest methodologies—including simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigma—to take your business to the next level
  • Increase innovation—to drive growth and profits for many years to come

Harrington’s groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process.

He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. You’ll be surprised by just how quickly you can make things run more efficiently and effectively.

With Harrington’s proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors.

This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers for a new generation.

1103527925
Streamlined Process Improvement
“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.”
—Professor Yoshio Kondo

The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management

“Don’t design for Six Sigma—design for maximum performance.”
H. James Harrington

How would you like to streamline your operations, lower your costs, improve your quality, and increase your profits—all at the same time?

It’s not an impossible dream. It’s the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now it’s yours.

Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst & Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to:

  • Discover the latest process tools—to make faster, more dramatic improvements using the revolutionary PASIC improvement methodology
  • Use walk-through questionnaires and checklists—to streamline your job, resulting in optimum value to your stakeholders
  • Use the newest methodologies—including simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigma—to take your business to the next level
  • Increase innovation—to drive growth and profits for many years to come

Harrington’s groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process.

He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. You’ll be surprised by just how quickly you can make things run more efficiently and effectively.

With Harrington’s proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors.

This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers for a new generation.

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Streamlined Process Improvement

Streamlined Process Improvement

by H. James Harrington
Streamlined Process Improvement

Streamlined Process Improvement

by H. James Harrington

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$55.00 
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Overview

“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.”
—Professor Yoshio Kondo

The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management

“Don’t design for Six Sigma—design for maximum performance.”
H. James Harrington

How would you like to streamline your operations, lower your costs, improve your quality, and increase your profits—all at the same time?

It’s not an impossible dream. It’s the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now it’s yours.

Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst & Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to:

  • Discover the latest process tools—to make faster, more dramatic improvements using the revolutionary PASIC improvement methodology
  • Use walk-through questionnaires and checklists—to streamline your job, resulting in optimum value to your stakeholders
  • Use the newest methodologies—including simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigma—to take your business to the next level
  • Increase innovation—to drive growth and profits for many years to come

Harrington’s groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process.

He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. You’ll be surprised by just how quickly you can make things run more efficiently and effectively.

With Harrington’s proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors.

This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers for a new generation.


Product Details

ISBN-13: 9780071768634
Publisher: McGraw Hill LLC
Publication date: 07/19/2011
Pages: 432
Product dimensions: 6.40(w) x 9.10(h) x 1.60(d)

About the Author

H. James Harrington, Ph.D., is CEO of the Harrington Institute, an international consulting firm providing a full range of services, including management, technology, education, e-learning, and knowledge solutions. He serves on the board of directors of a number of national and international companies and is a former president of the American Society for Quality (ASQ) and the International Academy for Quality (IAQ). He has authored more than 35 books, including Business Process Improvement, and developed 11 software packages. He writes columns for Quality Review, Cost Management, TQM Magazine, and News for a Change. He was named an ambassador of goodwill by former President Clinton.

Table of Contents

Acknowledgments xi

1 Introduction to Streamlined Process Improvement (SPI) 1

Introduction 1

Streamlining Fundamentals 4

Technology Warning 6

Employment Security 6

2 What Is Streamlined Process Improvement? 11

Introduction 11

What Are Business Processes? 14

Why Use SPI? 16

How Management Has Been Misled 18

Breakthrough versus Continuous Improvement 18

What SPI Is Not 21

Why Improve Your Business Processes? 21

How to Improve Your Business Processes 22

Phase I Planning for Improvement 23

Phase II Analyzing the Process 25

Phase III Streamlining the Process 25

Phase IV Implementing the New Process 32

Phase V Continuous Improvement 32

Summary 34

3 Phase I: Planning for Improvement 37

Introduction 37

Planning Phase 38

Activity 1 Define Critical Business Processes 38

Activity 2 Select Process Owners 49

Activity 3 Define Preliminary Boundaries 52

Activity 4 Form and Train the PIT 53

Activity 5 Box in the Process 60

Activity 6 Establish Measurements and Goals 62

Activity 7 Develop Project and Change Management Plans 74

Activity 8 Conduct Phase I Tollgate 87

Summary 88

4 Phase II: Analyzing the Process 91

Introduction 91

Analyze Phase 92

Activity 1 Flowchart the Process 92

Activity 2 Conduct a Benchmark Study 118

Activity 3 Conduct a Process Walk-Through 121

Activity 4 Perform a Process Cost, Cycle Time, and Output Analysis 131

Activity 5 Prepare the Simulation Model 166

Activity 6 Implement Quick Fixes 187

Activity 7 Develop a Current Culture Model 188

Activity 8 Conduct Phase II Tollgate 189

Summary 190

5 Phase III: Streamlining the Process 191

Introduction 191

Streamlining Phase 194

Activity 1 Apply Streamlining Approaches 194

Activity 2 Conduct a Benchmarking Study 292

Activity 3 Prepare an Improvement, Cost, and Risk Analysis 293

Activity 4 Select a Preferred Process 295

Activity 5 Prepare a Preliminary Implementation Plan 296

Activity 6 Conduct Phase III Tollgate 298

Summary 298

6 Phase IV: Implementing the New Process and Phase V: Continuous Improvement 301

Introduction 301

Phase IV: Implementing the New Process 301

Activity 1 Prepare the Final Implementation Plan 302

Activity 2 Install the New Process 306

Activity 3 Install In-Process Measurement Systems 306

Activity 4 Install Feedback Data Systems 309

Activity 5 Transfer the Project 309

Activity 6 Conduct Phase IV Tollgate 312

Phase V: Continuous Improvement 313

Activity 1 Maintain the Gains 315

Activity 2 Implement Area Activity Analysis 316

Activity 3 Qualify the Process 317

Does SPI Work? 322

Summary 324

Appendix A Typical Business Processes Where SPI Can Be Applied 327

Appendix B Process Walk-Through Questionnaire 331

Appendix C Some Process Simulation Tool Suppliers 343

Appendix D Definitions 345

Appendix E Other Simulation Symbols 353

Appendix F Typical Government Processes 355

Appendix G Nonmanufacturing Typical Processes Measurements 358

Appendix H HU Diagrams 373

References 391

Bibliography 395

Index 397

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