The fundamentals of Team Quotient (TQ) is based on a 10-year study with 108 teams from Fortune 500 and other global companies, on the essential elements of High Performance Teams. Using numerous case studies from the companies with which he has worked, Douglas describes how he helped to turn mediocre and even dysfunctional teams into High Performance and WINNING teams with measurable results.
|Publisher:||Turner Publishing Company|
|Product dimensions:||5.90(w) x 8.90(h) x 1.00(d)|
About the Author
Douglas R. Gerber is Founder and CEO of Focus One, a consulting firm that helps leaders create High Performance Teams. After 23 years as a corporate executive, he developed a reputation for building successful teams. Later, as a consultant, he has personally worked with leaders from over 70 companies to develop their own winning Teams.
Drawing from his own extensive background and 10 years of research, Douglas innovated the concept of “Team Quotient” (TQ). He is a thought leader in the area of team transformation.
The former Vice President of PepsiCo Greater China, Douglas is an IAF (International Association of Facilitators) Certified Professional Facilitator, and an ICF (International Coach Federation) Professional Certified Coach. He earned a Masters degree in International Management from Thunderbird School of Global Management, and is a graduate of the Penn State Executive Program. Douglas has lived in 10 countries and speaks 8 languages.
Table of Contents
Introduction It's Lonely At The Top … (But It Doesn't Have To Be) 4
How to Use this Book
Core Concepts of Team Quotient
Part I The Imperative: Why High-TQ Teams Achieve Superior Performance
Chapter 1 Team Quotient Can You Build A Winning Team? 15
Can You Build a Winning Team?
The Genesis of Team Quotient
So What Is a "Winning Team" Anyway?
Lessons from Leicester City
Learn from the Best
The Six Prerequisites to Embarking on the TQ Journey
Lessons from a Top-Five Global Advertising Agency
Lessons from- a Major French Bank
Lessons from the IT Team at Cathay Pacific Airways
Chapter 2 What's Missing Is TQ 25
Lessons from a Pharmaceutical Leader
What Is TQ?
Lessons from a Top-Ten Global Bank
How to Measure TQ
The Four Reasons TQ Is Missing from Most Teams
Team Intelligence Is The Next Step in Building Great Businesses
Chapter 3 Winning Sports Teams Possess High TQ 37
"Die Mannschaft" - Germany's World Cup Team In 2014
What Happened To "Die Mannschaft" In 2018?
Lessons From Team Sports and Applying Them to Business
Chapter 4 "Working Together" At Ford: Transforming Team And Company Culture 49
Who Stays; Who Goes?
Meetings That Work
Culture Is Reflected in Behavior
The Four Behaviors
Chapter 5 Leveraging The Burning Platform: Creating The Imperative For High TQ Teams 66
Taking Ownership of the Team Imperative
What Is the Burning Platform?
Lessons from a Consumer Goods Company
The Alignment Meeting: The Burning Platform and the Path Forward
Lessons from an Aviation Company
Part II The TQ Journey: Your Road Map To Creating High Performance Teams
Chapter 6 The High Performance Team (HPT) Journey 79
The "TQ Top Ten"
The Eight Elements of High TQ Teams-"VIVRE FAT"
The 2-Step HPT Journey: Getting from Here to There
Building a High Performance Team Is an Ongoing Process
Lessons from a Professional Services Client
Chapter 7 What's Your Team Quotient? Assessing The Team 96
Assess: The Pre-work
Collective Team Quotient
Personal Team Quotient
Part III Building Right Intentions; Right Players
Chapter 8 What Kind Of A Team Are You? 117
The TQ "Mango"
High Performance Teams
Lessons from PepsiCo
Lessons from a Dysfunctional Team
Dysfunction Can Lead to Warfare
Lessons from an Office Supply Company
The TQ Mango Is Dynamic
Case Study: Culture and Change Management at Cathay Pacific Airways IT
Chapter 9 The Best People; The Right Team 133
Building a New Team
Taking on an Existing Team
Lessons from an Advertising Agency
What Type of Team Do You Lead?
Lessons from Deloitte
Chapter 10 GSK China: Building A World-Class, High Performance Team Around A New Market Model 149
Stage 1: Build out the Team, Vision, and Strategies
Stage 2: Start Functioning as a High Performance Team While Implementing the Strategies
Stage 3: Transforming the Team
Stage 4: Moving to High Performance
Part IV The Leader's Operating Manual
Integrating The Eight Essential Elements Of A High-TQ Team
Chapter 11 Element #1: A Compelling Vision Or Mission/Purpose 167
Lessons from Integra Telecom
Why a Team Vision Anyway?
Lessons from a European Bank
First Set the Directions for the Team
Now the Fun Part: The Team Crafts the Vision
What About Mission and Purpose?
Lessons from Roche
Steps to Create Mission/Purpose
Case Study: Chris Geary at BSD-An Entrepreneur's Approach to Teams: The Importance of Mission
Chapter 12 Element #2: Identity, Bonding, And Relationships, A-A-A Teams 185
Relationships, and Putting the Team First
Lessons from Germany's 2014 World Cup Team
Lessons from a Global Ad Agency
Rituals: Boosting Identity over Time
Lessons from Pret A Manger
Eight Rituals for Boosting Identity
Case Study: Dudley Slater at Integra Telecom
The Power of Team Identity
A-A-A Teams: Awareness, Acceptance, Appreciation
Activities to Create A-A-A Teams
Chapter 13 Element #3: Values - What Really Matters? 211
Lessons from PepsiCo Greater China Leadership Team
The Genesis of Our Values
Lessons from Human Resources at a Multinational Company
Personal Values Showing Up
Lessons from a Legal Firm
Corporate vs. Team Values
Lessons from a Global Executive Search Firm
Values Form Culture and Underlie Behavior
Aligning Team Values: Experience the Magic
Bringing Values to Life
Lessons from The Bayer Group
Case Study Dr. Glenn Frommer's Environment and Sustainability Team at MTR Corporation
Chapter 14 Element #4: Results - The Proof Is In The Pudding 233
Case Study: Achal Agarwal at Kimberly-Clark Team Principles to Create Stellar Results
The Team Success Imperative
How to Define Success
Ownership and Support
Lessons from an NFL Quarterback
Chapter 15 Element #5: Effectiveness 248
Lessons from a French Luxury Brand
Eight Tips for Effective Team Meetings
Lessons from GSK China
Making Better Team Decisions
Case Study: Penny Wan
Leading Effective Teams at AMGEN
Chapter 16 Element #6: Fun-I Love This Team! 266
Lessons from a Swiss Client
Work Hard; Play Hard
Lessons from the Brotherhood of Combat
Getting More Passion Out of Your Day
E-Motion = Energy in Motion
Team Spirit Is the Result
Recognize, Celebrate, and Reward Results
Chapter 17 Element #7: Alignment - Our Way Or The Highway 280
Lessons from PepsiCo's Distribution System
Alignment vs. Consensus
The "VIVRE FAT" Context of Alignment
Lessons from an Executive Search Client
An Aligned Team Is an Intelligent Team
Chapter 18 Element #8: Trust - The Elusive Yet Essential Ingredient 292
Lessons from a European Executive Search Client
Why Should I Trust You?
Obstacles to Trust
Lessons from Kodak
Lessons from PepsiCo Sales Management
What Does Trust Really Mean?
Team Feedback; The Silver Bullet for Building Trust
Lessons from Apple
Lessons from Cathay Pacific Airways
What to Do I Do with My Feedback?
Case Study: Merle Hinrich at Global Sources Creating a Sustainable Management Team Through Trust and Transparency
Chapter 19 Putting It All Together: Your Team Charter 311
Lessons from a Global Industrial Goods Company
Team Charter Elements
Case Study: Dan Booher Building a High Performance Team At KOHL'S
Chapter 20 Your Next Steps: Making It Easy 321
Keep It Simple or Go Comprehensive