Technical Communication: Process and Product / Edition 7 available in Paperback
For courses in Technical Communication.
A focus on oral and written correspondence in all fields
Reader-friendly Technical Communication: Process and Product shows students how to produce all forms of written and oral technical communication with easy-to-follow instructions. Interesting scenarios and examples featuring real people on the job relate text material to potential careers for students.
The Ninth Edition builds upon the authors' proven methodology, emphasizes the writing process, and shows students how it applies to both written and oral communication. By showcasing real employees in communication scenarios across a wide range of disciplines – from engineering, to consulting, banking, construction, and biotechnology – the authors showcase the importance of strong communication skills within every field.
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About the Author
In addition to their academic work, Sharon and Steve are involved in business and industry through their business, Steve Gerson Consulting. In this business, they have worked for companies such as Sprint, AlliedSignal–Honeywell, General Electric, JCPenney, Avon, the Missouri Department of Transportation, H&R Block, Mid America Regional Council, and Commerce Bank. Their work for these businesses includes writing, editing, and proofreading many different types of technical documents, such as proposals, marketing collateral, reports, and instructions.
Steve also has presented hundreds of hands-on workshops on technical/business writing, business grammar in the workplace, oral presentations in the workplace, and business etiquette. Over 10,000 business and governmental employees have benefited from these workshops. For the past decade, Steve has worked closely with K–12 teachers. He has presented many well-attended, interactive workshops to give teachers useful tips about technical writing in the classroom.
Both Steve and Sharon have been awarded for teaching excellence and are listed in Who’s Who Among America’s Teachers. Steve is a Society for Technical Communication Fellow and won that organization's prestigious Jay R. Gould Award for Excellence in Teaching Technical Communication in 2016. In 2003, Steve was named Kansas Professor of the Year by the Carnegie Foundation for the Advancement of Education.
Their wealth of experience and knowledge has been gathered for you in the Ninth Edition of Technical Communication: Process and Product.
Table of Contents
1. An Introduction to Technical Communication
2. Digital Communication
3. The Communication Process
4. Objectives in Technical Communication
5. Audience Recognition
6. Ethical Considerations
7. Document Design
8. Visual Aids
9. Routine Correspondence
10. The Job Search
11. Communicating To Persuade
12. Social Media
13. Web Sites and Online Help
14. Technical Descriptions and Process Analyses
15. Instructions, User Manuals, And Standard Operating
17. Short, Informal Reports
18. Long, Formal Reports
19. Proposals and Business Plans
20. Oral Presentations
Appendix A: Grammar, Punctuation, Mechanics, and Spelling
Appendix B: Parenthetical Source Citations and Documentation