The Art and Science of 360 Degree Feedback

by Richard Lepsinger, Anntoinette D. Lucia

Overview

More and more organizations are using 360-degree feedback to provide an opportunity to talk about key changes. This second edition of the best-selling book includes research and information that more accurately reflects who is using 360-degree feedback and where and how it is being used. In addition, the authors incorporate information about the impact of advances in technology and the more global and virtual work environment. This new edition includes case examples, tips, and pointers on preparing 360-degree feedback and information on how to implement it.

Product Details

ISBN-13:	9780470331897
Publisher:	Wiley
Publication date:	02/09/2009
Edition description:	2nd ed.
Pages:	320
Product dimensions:	6.00(w) x 9.10(h) x 1.30(d)

About the Author

THE AUTHORS

RICHARD LEPSINGER is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360º Feedback, first edition, and The Art and Science of Competency Models.

ANNTOINETTE D. LUCIA is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360º Feedback, first edition and The Art & Science of Competency Models.

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Table of Contents

List of Exhibits ix

Preface xi

Acknowledgments xvii

About the Authors xix

Part One: Preparing to Use 360-Degree Feedback 1

1. The ABCs of 360-Degree Feedback 3

2. The Uses of 360-Degree Feedback: A Tool for Strategic Change 23

3. The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback 41

4. Using Interviews to Augment 360-Degree Feedback 69

5. Creating Champions: Selling the Idea to Others in Your Organization 95

Part Two: Implementing a 360-Degree Feedback System 115

6. Gathering the Feedback: Tips on Administering the 360-Degree Process 117

7. Holding Up the Mirror: Presenting the Feedback 145

8. Creating Lasting Change: Follow-Up Activities 177

9. Enhancing Performance Management Systems 203

Resource A: Examples of 360-Degree Feedback 227

Resource B: Checklist for Selecting a Questionnaire 273

Resource C: Sample Worksheets for Feedback Analysis and Interpretation 277

Notes 287

Index 293

Editorial Reviews

"The Art and Science of 360° Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360° feedback part of your organization's practice — and you can't afford not to — don't embark on that journey until you've consulted this essential resource." —Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems

"You'd have to be insane to take on 360° feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." —Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage

"Lepsinger and Lucia have written a book that fills an important gap in our field — it addresses the best practices of using 360° feedback and gives the practical how-two's in setting up systems for successfully implementing 360° feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." —Randall P. White, Ph.D., RPW Executive Development Inc.

"In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 360° feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 360° feedback and presented them in an easily digestible and understandable format for HR executives and management." —Maxine Fechter, Vice President, Human Resources, Coach Leatherware

"I've seen 360° feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." —Bob Silver, Director of Operations, Service and Systems at Paine Webber

"Lepsinger and Lucia clearly explain how to select and implement a multi-source feedback system in an organization. Detailed guidelines and concrete examples from their consulting experiences help readers understand what must be done to avoid the pitfalls and achieve the potential benefits of 360° feedback." —Dr. Gary Yukl, Professor of Management, State University of New York at Albany, and author of Leadership in Organization

"This is a book that is chock full of solid advice for the practitioner, especially for those who are just getting started with 360? feedback — a rich resource." —Ellen Van Velsor, Product Development Research, Center for Creative Leadership, and co-author of Feedback to Managers (Volumes I & II), A Review nd Comparison of Sixteen Multi-rater Feedback Instruments

From the Publisher