The Art of Benchmarking: An Analytical Guide to Methods and Applications for IT Management

by Martin Kïtz

Overview

Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.

Product Details

ISBN-13:	9783030905880
Publisher:	Springer International Publishing
Publication date:	12/08/2021
Series:	Contributions to Management Science
Edition description:	1st ed. 2022
Pages:	164
Product dimensions:	6.10(w) x 9.25(h) x (d)

About the Author

Martin Kütz is an expert in IT performance management. From 2009 to 2018, he was a professor for Business Information Management at Anhalt University of Applied Sciences (Germany).

Table of Contents

Chapter 1. Terms and definitions.- Chapter 2. Mathematical foundations.- Chapter 3. Benchmarking methods.- Chapter 4. Objects of benchmarking.- Chapter 5. Established benchmarking approaches.- Chapter 6. The benchmarking process.