Patrick Sanchez, a native New Yorker with roots in Florida and the Dominican Republic, brings a wealth of knowledge from his diverse professional background spanning over 35 years. His experience in the financial, legal, and call center industries has honed his customer service skills, emphasizing the importance of serving others for business success. His understanding of customer service, drawn from these varied sectors, forms the foundation of his book, 'The Art of Customer Service.' Patrick's expertise offers valuable insights to those seeking to enhance their customer service skills, making his book a must-read for professionals in this field.