The Basics of Process Mapping

by Robert Damelio

Overview

This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

Product Details

ISBN-13:	9781138431720
Publisher:	Productivity Press Inc.
Publication date:	10/02/2019
Edition description:	2nd ed.
Pages:	184
Product dimensions:	6.00(w) x 9.00(h) x (d)

Table of Contents

1 Overview — 2 Thinking about Work — 3 Why Map a Process? — 4 Relationship Map — 5 Cross-Functional Process Map (aka Swimlane Diagram) — 6 Flowchart — 7 Seven Principles to Improve Flow — Index.