The Busy Leader's Handbook: How To Lead People and Places That Thrive

The Busy Leader's Handbook: How To Lead People and Places That Thrive

by Quint Studer
The Busy Leader's Handbook: How To Lead People and Places That Thrive

The Busy Leader's Handbook: How To Lead People and Places That Thrive

by Quint Studer


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A comprehensive book of “need-to-know” insights for busy leaders

Being a great leader means getting the fundamentals right. It also means consistently doing the “little things” that make a positive difference in the lives of employees, customers, and other stakeholders. The Busy Leader’s Handbook: How to Lead People and Places That Thrive is a practical, easy-to-use book filled with gentle reminders of what we should be doing every day—especially when work is at its most intense.

The Handbook is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies. Short, succinct, and accessible, each chapter is “stand-alone,” offering helpful advice for meeting common business challenges. Plus, the strategies, approaches, and tactics are designed to be put into action immediately.

Best-selling author, businessman, visionary, and entrepreneur Quint Studer draws on his 30-plus years of experience in helping organizations of all sizes and leaders at every level reach peak performance. Comprehensive in scope, his book overflows with insights and practical advice to help you make smart leadership decisions. For example:

  • Why putting the right foundational structures in place early on creates clarity and heads off problems that cause businesses to struggle and fail
  • The importance of followership: why being a good leader requires that you first be a good follower
  • Why we tend to run from self-disruption and a sense of being unsettled (and how to learn to embrace them instead)
  • Why leaders should seek consent, not consensus
  • How to engage employees and create a positive workplace culture
  • How to help employees find meaning and purpose in their work
  • How to conduct difficult conversations and resolve conflicts—and why having these skills (or not) can make or break you as a leader
  • Advice for attracting and hiring the best talent, retaining them over time, and dealing with the low performers who drive them away
  • Why mentoring is so powerful and how to encourage it inside your company
  • Tips and tactics for seeing the world through your customer’s eyes
  • How to reduce customer anxiety (and encourage them to buy) with the right words at the right times for the right reasons

The Busy Leader’s Handbook functions as a desk reference and pocket guide for anyone in a leadership position. It’s also a great training tool for onboarding new leaders. Whether you work for a start-up, a small or mid-size business, or a large corporation, this book will change how you think, inspire you to do your job better—and help your organization thrive.

Product Details

ISBN-13: 9781119576648
Publisher: Wiley
Publication date: 10/01/2019
Pages: 288
Sales rank: 281,574
Product dimensions: 6.30(w) x 9.10(h) x 1.10(d)

About the Author

QUINT STUDER is a lifelong businessman, entrepreneur, and student of leadership. He not only teaches it, he has done it. He has worked with individuals at all levels and across a variety of industries to help them become better leaders and create high-performing organizations. He seeks always to simplify high-impact leader behaviors and tactics for others.

Quint has a great love for teaching his insights in books and has authored eight of them in addition to The Busy Leader's Handbook. His book Results That Last reached number seven on the Wall Street Journal bestseller list. He currently serves as the Entrepreneur-in-Residence at the University of West Florida.

Table of Contents

How to Approach This Book xvii

“Wait . . . Didn’t I Read This in Another Chapter?” xix

Section 1 The Leader in You: Key Skills and Behaviors 1

1 Strive to Be Self-Aware and Coachable 3

2 Invite Feedback from Others and Don’t Take it Personally; Instead, Take Ownership 7

3 To Be a Good Leader, First Learn to Be a Good Follower 13

4 Quiet the Ego and Lead with Humility 19

5 Let Values Be Your Guide 25

6 Be a Good Communicator 31

7 Know How to Get Things Done: Hit the Brakes on the Ideas; Hit the Gas on the Execution 37

8 Get Intentional About Time Management 41

9 Grace Under Fire: How to Manage Yourself During Stressful, Busy Times 49

10 Change the Way You Think About Change 55

11 Embracing Discomfort: Why Allowing Yourself to Be Unsettled Makes You a Better Leader 63

12 Clarity Counts: How and Why Leaders Should Give Clear Guidance on Rules 69

13 Face Conflict Head-on: Why Conflict Resolution is the Ultimate Business Skill 73

14 Reaching Resolution: How to Have Tough Conversations without Damaging Relationships 77

15 Drill Down on Generalizations 81

Section 2 Optimizing Employee Performance 85

16 Creating a Positive Workplace Culture 87

17 The Secret to Strong Relationships: Manage the Emotional Bank Account 93

18 Positive Recognition Changes Everything: The Art of Rewarding, Recognizing, and Saying Thank You 97

19 Meaning, Purpose, and Engagement: How Great Leaders Effectively Connect All Three 103

20 Help Employees Understand the Meaning of Their Work 111

21 Psychological Safety: Making it Comfortable for People to Tell the Truth and Take Risks 117

22 Know What the What is for Others (and Communicate Your Own What) 123

23 Don’t Resort to We/Theyism; Don’t Let Others Practice It, Either 127

24 Create a Culture of Ownership Inside Your Company 131

25 Mentors Matter: Here’s How to Be One and How to Work with One 137

26 Reducing Workplace Drama: How it Harms Your Company and How to Shut it Down 143

27 Make an Effort to Become a Millennial-Friendly Leader 147

28 Be a Positive Ambassador for Your Organization—and Teach Others to Do the Same 153

Section 3 Strategic/Foundational Topics 159

29 The Case for Structure: Why Companies Should Hardwire Processes, Practices, and Other Foundational Building Blocks 161

30 Define and Live Your Mission, Vision, and Values 165

31 Set Big, Bold, Clear Goals and Communicate Them to All Employees 171

32 Put “Official” (Written) Standards of Behavior in Place 175

33 The Power of Metrics: How Measuring the Important Things Helps Us Be the Best We Can Be 183

34 The Middle Manager Impact: Why a Strong Leader Development System is Crucial 189

35 Hiring the Right People: Creative Ways to Recruit and Hire 193

36 Retention: The First 90 Days and Beyond 199

37 Create a Training and Development System That Motivates Employees to Learn 207

38 Performance Reviews That Make a Difference 213

39 Customer Satisfaction Starts with Employee Engagement: Have a Process to Regularly Measure Both 219

40 Put a Well-Run Meeting System in Place: Why a Large-Group/Small-Group Approach Often Works Best 225

41 Focus on What Right Looks Like: How to Collect and Move Best Practices 233

A Final Thought: Putting it All into Practice 237

Acknowledgments 239

About the Author 243

Index 247

How Quint Studer Can Help Your Organization. . .and Your Community 263

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