The Complete Web Assistant: Provide in-application help and training using the SAP Enable Now EPSS

by Dirk Manuel

Overview

The Complete Web Assistant provides a complete guide to the creation and delivery of in-application help and training content using the Web Assistant component of SAP Enable Now. The book covers everything from initial implementation, through configuration and customization, to the development and delivery of help content and courseware. It includes numerous real-life examples, along with hints and tips for making the most of Web Assistant's extensive functionality.

Presented in a clean, visual format with hundreds of full-color images, intuitive navigation aids, and convenient cross-references, The Complete Web Assistant makes it easy to find the information you need, when you need it, and apply what you learn quickly and effectively.

The Complete Web Assistant has been written using the most recent version of Web Assistant (2.4.10), so it covers all of the latest enhancements and functionality. Differences between this version and previous ones are clearly identified, for full backwards compatibility.

The Complete Web Assistant is designed for implementers and authors of Web Assistant who need a quick start, as well as more experienced authors looking to hone their skills and improve the quality of their in-application help offerings.

Product Details

ISBN-13:	9780578738611
Publisher:	Dirk Manuel
Publication date:	08/03/2020
Pages:	246
Product dimensions:	7.50(w) x 9.25(h) x 0.67(d)

Table of Contents

1. An Introduction to Web Assistant
2. What does Web Assistant provide?
3. The Help Topics page
4. The Guided Tours page
5. Summary
6. Enabling Web Assistant
7. Decide on your content delivery scenario
8. Organizing your Workareas
9. Implementation Summary
10. Enabling SSO Authentication
11. Setting up Web Dispatcher
12. Setting up a Fiori Catalog and plugin
13. Define Communications for S/4HANA Cloud
14. Creating a Cloud plugin
15. Setting up SuccessFactors
16. Defining trusted sites in the browser
17. Enabling CORS
18. Additional Resources
19. Summary
20. Creating Help Content
21. Deciding what to create
22. Enabling the Editor
23. The Carousel Editor
24. Providing content on the Help Topics page
25. Providing Guided Tours
26. Providing content on the Learning page
27. Publishing Help Content
28. Summary
29. Using the Web Editor
30. Accessing the Web Editor
31. The Web Editor screen
32. Editing content in the Web Editor
33. Summary
34. Working in Manager
35. Accessing Manager from Web Assistant
36. The Manager Interface
37. Editing content from within Manager
38. Web Assistant Reports
39. Summary
40. Working in Producer
41. The Producer interface
42. Locating content in the Workarea
43. Maintaining training content
44. Understanding application context
45. Assigning Categories to your content
46. Assigning roles to your training content
47. Including standard content in the Trainer
48. Obtaining links to training content
49. Publishing your changes
50. Summary
51. Localizing Your Content
52. Preparing for localization
53. Translating help text
54. Summary
55. Customizing Web Assistant
56. Deciding on your Color scheme
57. Customizing the Web Assistant colors
58. Customizing the Carousel fonts
59. Changing the Carousel physical elements
60. Summary
61. Integration with non-SAP Applications
62. What you need
63. A sample Web Application
64. Required code
65. The result
66. Summary
67. Web Assistant Parameters
68. Index