The Conflict Management Skills Workshop: A Trainer's Guide

The Conflict Management Skills Workshop: A Trainer's Guide

by Bill Withers



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The Conflict Management Skills Workshop: A Trainer's Guide by Bill Withers

"When conflict festers, employees become stressed and demoralized—and productivity suffers. But in today’s diverse workplace, conflicts and misunderstanding are inevitable. One of the most effective ways to handle conflict is to help employees develop the skills they need take to control and defuse strained relationships and situations.

The Conflict Management Skills Workshop is an accessible, non-academic workshop that offers trainers everything they need to design and deliver a program that works. The workshop provides tools for facilitators to help the group come to terms with the source of their conflict using discussion, story telling, reflections, and inter-active exercises. The workshop includes:

• Practice activities, handouts, Q & A lists, and overheads

• Stories that will help clarify points and stimulate discussion

• More than 20 reproducible reflection journals, case studies, and action planners."

Product Details

ISBN-13: 9780814470923
Publisher: AMACOM
Publication date: 06/01/2001
Series: Trainers Workshop Series
Pages: 320
Product dimensions: 8.48(w) x 10.86(h) x 0.80(d)
Age Range: 17 Years

About the Author

Bill Withers (Collingswood, NJ) is responsible for organizational development, training, and dispute resolution for R&B, Inc. He has consulted with and created his innovative designs for client companies in the United States, South Africa, Canada, Russia, and China.

Table of Contents

"Section I: What Do You Do with a Room Full of Experts?

Dialogue: Questions for Group Learning

Section II: Make This Book Your Own

Section III: Step-by-Step Facilitator’s Guide


Introduction to the Workshop

Module I: Awareness, Introduction and Objectives

The Bell Curve

Naming the Workshop

Ways of Seeing

Ways of Knowing

Ways of Learning

Ways of Living

Ways of Seeing Conflict

Module II: Response

Introduction and Objectives

Reflection: "Good" Conflict?

Party Time

Reflection: How Can This Possibly Be Good for Me?

Wrap Up Day One


Review of Day One

Module III: Actions

Introduction and Objectives

Conflict Intervention

My Personal Conflict Strategy

Our Group Conflict Strategy


Check in: Does Our Name for Conflict Still Work?

Individual Objectives Check


Section Four: Handouts

Participant Workbook

Section Five: Exercises

Pre-Workshop Questionnaire

Introductory Exercises

The Bell Curve

Naming the Workshop


Do the Right Thing

Party Time


Two Siblings and One Orange

Take One: Problem Solving

Mediation Practice

Two Siblings and One Orange

Take Two: Transformative

How Deep Is Too Deep?

A-1, B-2...

Listening Practice

Non-Toxic Language

Simple Relaxation Exercise

Action Plan

Section Six: Stories

Section Seven: Trainer’s Toolbox

To Bag or Not to Bag


The Lilliputian Egg Wars

The Farmer on the Porch

The Pink Moment

The Colored Ball

The Blind Men and the Elephant

The Shared Resource

My Dad and the Last Brownie

The Leaf Blower


Full Two Day Workshop

One Day Workshop

Half Day Workshops

Mediation Practice

Conflict Awareness

Responses to Conflict"

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