Drawn from the actual experience of DecisionTech CEO Kathryn Petersen, this business handbook is a must for all leaders, managers and team members. It's a how-to for avoiding the pitfalls of teamwork and maximizing the efficiency of all involved.
After her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered if she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and nothing excited her more than a challenge. What she could not have known when she accepted the job, however, was just how dysfunctional her team was, and how team members would challenge her in ways that no one ever had before.
For twenty years, The Five Dysfunctions of a Team has been engaging audiences with a page-turning, realistic fable that follows the travails of Kathryn Petersen, DecisionTech’s CEO, as she faces the ultimate leadership crisis. She must unite a team in such disarray that it threatens to derail the entire company.
Equal parts leadership fable and business handbook, this definitive source on teamwork by Patrick Lencioni reveals the five behavioral tendencies that go to the heart of why even the best teams struggle. He offers a powerful model and step-by-step guide for overcoming those dysfunctions and getting every one rowing in the same direction.
Today, the lessons in The Five Dysfunctions of a Team are more relevant than ever. This special anniversary edition celebrates one of the best-selling business books of all time with a new foreword from the author that reflects on its legacy and lessons.
About the Author
To learn more about Patrick and The Table Group, please visit www.tablegroup.com.
Table of ContentsIntroduction vii
The Fable 1
Part One: Underachievement 5
Part Two: Lighting the Fire 27
Part Three: Heavy Lifting 115
Part Four: Traction 171
The Model 185
An Overview of the Model 187
Team Assessment 191
Understanding and Overcoming the Five Dysfunctions 195
A Note About Time: Kathryn’s Methods 221
A Special Tribute to Teamwork 223
About the Author 228
What People are Saying About This
"As compelling, readable and practical as his other books. I'm sure this will be another business classic."
—Richard Carr, President & CEO, TEC International
"Every manager and executive will recognize themselves somewhere in this book. Lencioni distills the problems that keep even the most talented teams from realizing their full potential. Even more important, he shows — in prose that is crisp, clear, and fun to read — how to solve them."
—Geoffrey A. Moore, Chairman, The Chasm Group, Author, Crossing the Chasm; Inside the Tornado; Living on the Fault Line
"I read most best-selling business books. What sets Lencioni apart is his ability to provide insightful and practical solutions to complex management challenges."
—Phillip Hildebrand, Executive VP and Chief Distribution Officer, New York Life Insurance Company
"A gripping analysis of what makes teams work effectively. This fine work is a must read for any leader that has come to grips with the fact that no one makes progress — much less succeeds — alone."
—James Amos, president and CEO, Mail Boxes, Etc.
"Compelling and incisive, this will become the definitive guide on how to build and manage successful teams."
—Jean Kovacs, president and CEO, Comergent Technologies
Overcoming Team Politics and Dysfunction
Because teams are made up of human beings with various agendas and frailties, many teams are easily susceptible to politics and inefficiency, especially within organizations. From first-line management teams to the executive suite, teams of all types experience some level of dysfunction and politics.
Fortunately, the causes of team dysfunction and politics are both understandable and curable. However, these problems don't die easily. Making a team functional and cohesive requires levels of courage and discipline that many groups simply cannot muster.
To better understand the level of dysfunction that may plague your team, ask yourself these simple questions:
- Do team members hold back their opinions?
- Do team meetings tend to be boring?
- Does the pursuit of consensus bog down your team?
- Do team members hesitate to call each other on their shortcomings?
- Do team members put their own goals and interests ahead of those of the team?
If you answered yes to many of these questions, your team is probably experiencing some level of dysfunction. The beginning steps in overcoming these issues within your organization are understanding that there are five dysfunctions and addressing them.
Building and sustaining a functional and cohesive team is not easy however, the rewards are significant. Functional teams avoid wasting time talking about the wrong issues and revisiting the same topics over and over again because of lack of buy-in. Additionally, functional teams accomplish more in less time and with less distraction and frustration. Finally, "A" players rarely leave organizations when they are part of a cohesive team.
Ironically, as desirable as these qualities are, they continue to remain elusive, making teamwork even more powerful. The fact is, in this age of nanosecond competitive advantage and instant commoditization, building a strong team remains one of the few opportunities for sustainable and significant differentiation, one that every organization should covet. (Patrick M. Lencioni)