The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone

by Matthew Pollard, Derek Lewis (With)


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Finally - A Sales Book for Introverts!

#2 Best Introvert Books of All Time – Book Authority

#27 Most Highly-Rated Sales Books of All Time – HubSpot

An introverted salesperson? Isn’t that an oxymoron?

Not at all. Sales is a skill just like any other, which anyone can learn and master—including the introvert who is more comfortable alone than in the sales field. As with any type of success, it’s all about learning how to leverage your natural strengths.

Extroverts are rarely short on words, and their conversations and pitches never feel sales-y to them. The world of sales just comes naturally to the extrovert. But introverts aren’t comfortable with traditional tactics like aggressively pushing a product or talking over a customer's objections.

What makes The Introvert’s Edge so powerful and practical is that it explains how introverts can feel equally comfortable and sincere in the sales world as well—without changing who they are!

Within these pages, introverts can learn how to find natural confidence, prepare for every situation, sidestep objections that would otherwise expose their discomfort, ask for the sale (without asking), profit from a process that doesn’t rely on personality, and simply enjoy sales.

The introverted salesperson is no longer an oxymoron—it’s a recipe for success!

Whether you want to drum up clients, pitch investors, or exceed quotas, Matthew’s advice, examples, and stories unleash the low-key, high-impact sales machine lurking inside.

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Product Details

ISBN-13: 9780814438879
Publisher: AMACOM
Publication date: 01/04/2018
Pages: 240
Sales rank: 324,349
Product dimensions: 5.90(w) x 8.90(h) x 0.80(d)
Age Range: 18 Years

About the Author

Matthew Pollard, known as "The Rapid Growth Guy," works with businesses around the world, from startups to Fortune 500 companies like Microsoft and Capital One. Responsible for launching five zero-to-million-dollar businesses, he also founded Austin's Small Business Festival, which is now a nationwide event. A native of Australia, he splits his time between North Carolina and Texas.

DEREK LEWIS is a business writer who works with leaders from GE, the International Monetary Fund, and SAP. He lives in Baton rouge, Lousiana.

Read an Excerpt


Looking back, though, I can easily see now why John failed. He simply wasn't a salesman. He was a typical engineer: an introverted, analytical problem solver. Nothing he learned could have possibly prepared him for selling real estate services to homeowners. Going out to meet new people and drumming up business was simply not in his nature.

It's not that he wasn't smart; obviously, he was. He wasn't lazy. But rather than focus on sales, he focused on doing things he was already good at. You could say that he was trying to save money by doing the work himself, but the truth was he hid from doing something that made him uncomfortable. Instead, he did what we all tend to do: gravitated to what he knew well. What's more, for introverts, the thought of selling their services isn't just unpleasant; it can be downright terrifying. Many of the introverts I work with can relate. They like doing what they're good at, and they hate doing what makes them uncomfortable (as do most people).

So, they concentrate on the work. Business owners often go into business for themselves because they're great at their functional skill. Lawyers start their own firms because they know the law. Electricians start their own electrical contracting companies because they're good electricians. IT professionals start their own consultancy business because they're proficient with a specific platform.

But just because you're good at something—or even great at it—doesn't mean that customers will automatically show up at your door. Even if you pour money into advertising (usually not the best solution to your sales problem), you still have to speak to people when they walk in or call you up. Marketing may turn up an interested prospect, but there's still a gap between the customer knowing what you do and actually wanting to buy from you. You still have to sell.

Of course, the problem is that lawyers, electricians, and consultants aren't salespeople; they're lawyers, electricians, and consultants. To them, sales is something done by salespeople.

These smart people can learn how to balance the books (like a bookkeeper would), how to hire and train employees (like a human resources professional would), and how to address customer complaints (like a customer service representative would). But for some reason, these same brilliant business owners don't think they can be taught how to sell (like a salesperson would).

That's because they believe that learning the law or electrical maintenance is a skill, whereas sales is a personality type. To be successful at sales, you have to be charismatic. You have to be outgoing. You have to know how to schmooze and how to work a room. You have to be likable. Sales is something where "you either have it or you don't."

That's the myth so many introverts buy into. They give up on sales before they even begin. They think that because of their personality, they're not good at selling. So instead of learning how, they plow their time and effort into getting better at their functional skill and pour money into advertising, hoping those two things will somehow magically close the gap. "Build it and they will come" may work in the movies, but if that's your strategy in business, you're just counting the days till you close your doors.

Here's another myth. What's the number one problem small businesses cite time and time again? They'll tell you it's finding customers. However, after working directly with so many entrepreneurs and professionals, in industries from writing to real estate to personal training, what I've discovered is that finding customers isn't really the problem. Business owners often have their head in the sand: They don't want to meet people, to network, to attend events, to get on the phone, or to set up meetings. They don't see the value in contacting past clients for referrals. And they have trouble qualifying leads and recognizing the ones with the most potential.

It doesn't matter if you're the best voice coach on the Eastern seaboard. If no one knows it, how can you expect to sell to them? These small-business owners and entrepreneurs climb most of the mountain, only to let their dreams die a few feet from the peak.

The problem is sales—but it's so easy to fix!

Working directly with thousands of business owners, salespeople, entrepreneurs, and professionals has taught me three truths:

1. Sales is a skill anyone can learn.

2. Anyone can create a sales process.

3. Armed with these two facts, introverts make the best salespeople.

Excerpted from THE INTROVERT'S EDGE: How the Quiet and Shy Can Outsell Anyone by Matthew Pollard with Derek Lewis. Copyright © 2018 Matthew Pollard and Rapid Growth LLC. Published by AMACOM Books, a division of American Management Association, New York, NY. Used with permission.

All rights reserved.

Table of Contents

Foreword by Judy Robinett xv

1. When Introverts Fail at Sales 1

The Problem with Introverts 5

What Happens Without Sales 9

The Myth of the Salesman 12

Knocking on Ninety-Three Doors 15

There's Got to Be a Better Way 19

Alex Becomes a Sales Powerhouse 22

7 Steps to the Introvert's Edge 26

2. Set the Stage (STEP ONE: TRUST AND AGENDA) 35

The Power of Indifference vs. the Reek of Desperation 40

The System Over the Sale 43

The Importance of Trust 46

Quickly Establishing Rapport 49

Quickly Establishing Credibility 53

No Hidden Agenda 58

Show Them the Script 61

Don't Let Your Customers Run Your Machines 62


Find the Bleeding 68

Listen, Not to Answer but to Understand 72

Find the Pattern in the Questions 76

Asking the Right Questions 78

Getting Strangers to Open Up 82

4. Speak to the Right Person (STEP THREE: QUALIFICATION) 85

Getting Past the Gatekeeper 90

Don't Waste Your Time 91

Be Nice to the Secretary 93

Why Is This Step Three? 94

People Love to Qualify 96


Embed the Solution in a Story 105

The Science of Storytelling 107

Crafting Your First Story 109


Sidestep Objections 122

Don't Sell Yourself as a Salesperson 124

7. Take Their Temperature (STEP SIX: TRIAL CLOSE) 127

Toe in the Water 131

The Double-Bind 133

8. Ask Without Asking (STEP SEVEN: ASSUME THE SALE) 137

How to Handle Price 143

Don't Treat Sales like Glass 146

Find a Way, Not an Excuse 151

9. Perfect the Process 155

Do an Eval on Yourself. Really. 160

One Thing at a Time 162

10. The Introvert's Edge in Real Life 165

The Ghost of Business Past 167

What I Did Then 173

What I Do Now 175

Why Bother? 187

11. Mastery 189

Everyone Loves Options 194

Preparing to Scale 195

Don't Surrender Your Business 198

When Sales and Marketing Work in Unison 200

The Introvert's Edge 208

About the Author 209

References and Further Reading 213

Index 215

Acknowledgements 219

Bonus: Your Exclusive Invitation 221

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