The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization / Edition 2

by Nick Milton, Patrick Lambe

Overview

WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print Category

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.

This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.

Product Details

ISBN-13:	9780749484606
Publisher:	Kogan Page, Ltd.
Publication date:	10/29/2019
Edition description:	2nd ed.
Pages:	448
Product dimensions:	6.10(w) x 9.10(h) x 1.30(d)

About the Author

Dr Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge management consultancy. He previously worked at BP, coordinating the BP Knowledge Management Community of Practice, and was a member of the working group for the development of ISO 30401:2018.

Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management.

Table of Contents

** Chapter - 00: Introduction; * Section - ONE: Orientation to knowledge management implementation; ** Chapter - 01: What is knowledge management?; ** Chapter - 02: The stages of KM implementation; ** Chapter - 03: Barriers and pitfalls; * Section - TWO: Preparation and resources; ** Chapter - 04: Knowledge management strategy; ** Chapter - 05: The role, skills and characteristics of the knowledge management leader; ** Chapter - 06: The KM team members; ** Chapter - 07: The role of senior management; ** Chapter - 08: Budget and timescale; ** Chapter - 09: Aims and objectives for the KM implementation programme; ** Chapter - 10: Finding partners to help you; * Section - THREE: Assessment and planning; ** Chapter - 11: Conducting the knowledge resources audit; ** Chapter - 12: The knowledge management framework; ** Chapter - 13: The knowledge discussion elements of the KM framework; ** Chapter - 14: The knowledge capture and documentation elements of the KM framework; ** Chapter - 15: The knowledge synthesis elements of the KM framework; ** Chapter - 16: The knowledge-finding and re-use elements of the KM framework; ** Chapter - 17: Knowledge organization; ** Chapter - 18: Influencing the stakeholders; ** Chapter - 19: Culture, communications and change; ** Chapter - 20: Preparing the KM implementation plan; * Section - FOUR: The implementation activity; ** Chapter - 21: Building the KM champion network; ** Chapter - 22: Trials and pilots; ** Chapter - 23: Roll-out, embedding and governance; ** Chapter - 24: Setting up the KM metrics and reporting system; ** Chapter - 25: Dealing with bumps in the road; ** Chapter - 26: Transition to the operational team; * Section - FIVE: Deepening and extending your KM programme; ** Chapter - 27: Working with external frameworks and standards; ** Chapter - 28: Working externally; ** Chapter - 29: Knowledge management and digital transformation; * Section - SIX: Case histories; ** Chapter - 30: Implementing KM at Mars; ** Chapter - 31: NASA – emergence, evolution and resilience of a KM programme; ** Chapter - 32: Using the ISO KM standard 30401:2018 to sense-check KM at Petroleum Development Oman; ** Chapter - 33: KM implementation in a global oil and gas company; ** Chapter - 34: KM implementation at Huawei; ** Chapter - 35: KM implementation at the Singapore Youth Olympics; ** Chapter - 36: Implementing and sustaining KM in the Public Works Department Malaysia; ** Chapter - 37: Summary; ** Chapter - 38: Glossary; ** Chapter - 39: Index

Editorial Reviews

"I've been working in Knowledge Management for 20 years and I still picked up some new ideas in this book that will make my work easier. This is a book knowledge managers will find themselves returning to again and again."

Common Knowledge Associates Nancy Dixon

"For knowledge practitioners, no other knowledge management book comes close. Milton and Lambe cover a comprehensive set of topics and challenges spanning the conception of knowledge management to post-implementation, as well as treatments on change management and sustainability, two of the hardest problems in any KM journey. Valuable in-depth case studies further enhance the value of this practitioner's bible."

Eric Tsui

"A long-awaited knowledge manager's handbook based on a simple, comprehensive and pragmatic roadmap on how to successfully implement knowledge management in an organization. The tips and real case studies provided throughout the book nicely illustrate the concepts presented. A must-have in your knowledge management book collection!"

Professor Vincent Ribière

"A brilliant book with practical and grounded approaches, believable case studies and fabulous tips that made me want to revisit my entire knowledge management programme!"

Murni Shariff

"Exploiting knowledge management for business gain or competitive advantage is a broad, multifaceted affair that brings with it many questions; this book not only identifies them, but gives sensible answers to them too."

Colin Cadas

"This is the most comprehensive book I have ever read on the implementation of knowledge management. Whether you are just starting out or a seasoned professional, it is all here. Absolutely a first-rate reference."

Robert H Buckman

"If you are new to knowledge management, this will be the book to help you get started quickly and surely. If you are already an experienced knowledge manager, you'll be surprised how this book can help you check your blind spots and show you how to move forward."

Mavis Lee

"A long-awaited knowledge manager's handbook based on a simple, comprehensive and pragmatic roadmap on how to successfully implement knowledge management in an organization. The tips and real case studies provided throughout the book nicely illustrate the concepts presented. A must-have in your knowledge management book collection!"

Professor Vincent Ribière

"I've been working in KM for 20 years and I still picked up some new ideas in this book that will make my work easier.  This is a book knowledge managers will find themselves returning to again and again."

Common Knowledge Associates - Nancy Dixon

"This is the most comprehensive book I have ever read of the implementation of KM.  Whether you are just starting out or a seasoned professional, it is all here.  Absolutely a first-rate reference."

Retired Chairman and CEO, Bulab Holdings, Inc. - Robert H. Buckman