Mediation Process: Practical Strategies for Resolving Conflict / Edition 4

by Christopher W. Moore

Overview

Winning Techniques for Every Situation

In this long-awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds. Packed with real-life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur. Addresses some of the day's most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.

*An Instructor's Manual is available free of charge upon written request.

Product Details

ISBN-13:	2901118304302
Publication date:	04/21/2014
Edition description:	New Edition
Pages:	704
Product dimensions:	8.90(w) x 6.00(h) x 2.00(d)

About the Author

CHRISTOPHER W. MOORE, Ph.D., was trained as a mediator by the U.S. Federal Mediation and Conciliation Service (1979) and the American Arbitration Association (1976). He has worked as a mediator, facilitator, and consultant in over 50 countries and has extensive experience developing dispute resolution systems. He is the coauthor of The Handbook of Global and Multicultural Negotiation and A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, in addition to numerous journal articles and manuscripts on dispute resolution.

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Table of Contents

UNDERSTANDING DISPUTE RESOLUTION AND MEDIATION.
Approaches to Managing and Resolving Conflict.
How Mediation Works.
LAYING THE GROUNDWORK FOR EFFECTIVE MEDIATION.
Initial Contacts with the Disputing Parties.
Selecting a Strategy to Guide Mediation.
Collecting and Analyzing Background Information.
Designing a Detailed Plan for Mediation.
Building Trust and Cooperation.
CONDUCTING PRODUCTIVE MEDIATION.
Beginning the Mediation Session.
Defining Issues and Setting an Agenda.
Uncovering Hidden Interests of the Disputing Parties.
Generating Options for Settlement.
REACHING A SETTLEMENT.
Assessing Options for Settlement.
Final Bargaining.
Achieving Formal Settlement.
Strategies for Dealing with Special Situations.

Editorial Reviews

''Destined to become the standard work for practitioners and students of the mediation process.''

From the Publisher