The Mediation Process: Practical Strategies for Resolving Conflict / Edition 4

The Mediation Process: Practical Strategies for Resolving Conflict / Edition 4

by Christopher W. Moore
ISBN-10:
1118304306
ISBN-13:
9781118304303
Pub. Date:
04/21/2014
Publisher:
Wiley
ISBN-10:
1118304306
ISBN-13:
9781118304303
Pub. Date:
04/21/2014
Publisher:
Wiley
The Mediation Process: Practical Strategies for Resolving Conflict / Edition 4

The Mediation Process: Practical Strategies for Resolving Conflict / Edition 4

by Christopher W. Moore
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Overview

The Fourth Edition of a seminal work in the field of mediation and conflict resolution

For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution--family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.

  • Includes expanded information on the latest approaches for providing mediation assistance
  • Features comprehensive guidelines for selecting the right strategy for both common and unique problems
  • Utilizes updated, contemporary case studies of all types of disputes
  • Offers expanded coverage of the growing field and practice of intercultural and international mediation

  • Product Details

    ISBN-13: 9781118304303
    Publisher: Wiley
    Publication date: 04/21/2014
    Pages: 704
    Sales rank: 716,906
    Product dimensions: 8.90(w) x 6.00(h) x 2.00(d)

    About the Author

    CHRISTOPHER W. MOORE, Ph.D., was trained as a mediator by the U.S. Federal Mediation and Conciliation Service (1979) and the American Arbitration Association (1976). He has worked as a mediator, facilitator, and consultant in over 50 countries and has extensive experience developing dispute resolution systems. He is the coauthor of The Handbook of Global and Multicultural Negotiation and A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, in addition to numerous journal articles and manuscripts on dispute resolution.

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    Table of Contents

    Preface ix

    Part One: Understanding Disputes, Conflict Resolution, and Mediation 1

    1 Approaches for Managing and Resolving Disputes and Conflicts 3

    2 The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures 19

    3 The Practice of Mediation 61

    4 Conflict Analysis: Understanding the Causes of Conflicts and Opportunities for Collaboration 106

    5 Negotiation and Conflict Resolution 169

    Part Two: Laying the Groundwork for Effective Mediation 179

    6 The Mediation Process: An Overview 181

    7 Making Initial Contacts with Disputing Parties 216

    8 Collecting and Analyzing Background Information 237

    9 Designing a Plan for Mediation 277

    Part Three: Conducting Productive Mediation Meetings 299

    10 Beginning Mediation 301

    11 Presenting Parties’ Initial Perspectives and Developing an Agenda 325

    12 Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved 363

    13 Generating Options and Problem Solving 387

    14 Evaluating and Refining Options for Understandings and Agreements 413

    15 Reaching Understandings and Agreements and Achieving Closure 435

    16 Implementing and Monitoring Understandings and Agreements 477

    Part Four: Strategies for Responding to Special Situations 487

    17 Strategies for Responding to Special Situations 489

    18 Strategies for Multiparty Mediation 555

    Part Five: Toward an Excellent Practice of Mediation 571

    19 Toward an Excellent Practice of Mediation 573

    Resource A: Professional Practice Guidelines 593

    Resource B: Mediation Services Agreement 603

    Resource C: Checklist for Mediator Opening Remarks/Statement 607

    Resource D: Settlement Documentation Form 609

    References 611

    About the Author 655

    Index 657

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