The Patient Experience: The Importance of Care, Communication, and Compassion in the Hospital Room
An amazing story about catastrophe and survival that has pushed new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for health care providers of all levels.

While in a two-month long medically induced coma, Brian Boyle was unable to move or talk to anyone around him, yet he was able to hear, see, and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story. In The Patient Experience, Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways to provide care to both patients and their families. By completion of this book, readers will be able to:
  • Recognize the variety of feelings and emotions of the patient
  • Identify simple methods and interventions to provide emotional support to relax the patient
  • Determine the importance of particular amenities to a patient who may be unable to communicate
  • Evaluate patient life-history to determine appropriate intervention techniques
  • Understand the motivational role that communication has between the health care provider and the patient and his or her family

When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.
1120627857
The Patient Experience: The Importance of Care, Communication, and Compassion in the Hospital Room
An amazing story about catastrophe and survival that has pushed new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for health care providers of all levels.

While in a two-month long medically induced coma, Brian Boyle was unable to move or talk to anyone around him, yet he was able to hear, see, and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story. In The Patient Experience, Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways to provide care to both patients and their families. By completion of this book, readers will be able to:
  • Recognize the variety of feelings and emotions of the patient
  • Identify simple methods and interventions to provide emotional support to relax the patient
  • Determine the importance of particular amenities to a patient who may be unable to communicate
  • Evaluate patient life-history to determine appropriate intervention techniques
  • Understand the motivational role that communication has between the health care provider and the patient and his or her family

When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.
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The Patient Experience: The Importance of Care, Communication, and Compassion in the Hospital Room

The Patient Experience: The Importance of Care, Communication, and Compassion in the Hospital Room

The Patient Experience: The Importance of Care, Communication, and Compassion in the Hospital Room

The Patient Experience: The Importance of Care, Communication, and Compassion in the Hospital Room

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Overview

An amazing story about catastrophe and survival that has pushed new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for health care providers of all levels.

While in a two-month long medically induced coma, Brian Boyle was unable to move or talk to anyone around him, yet he was able to hear, see, and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story. In The Patient Experience, Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways to provide care to both patients and their families. By completion of this book, readers will be able to:
  • Recognize the variety of feelings and emotions of the patient
  • Identify simple methods and interventions to provide emotional support to relax the patient
  • Determine the importance of particular amenities to a patient who may be unable to communicate
  • Evaluate patient life-history to determine appropriate intervention techniques
  • Understand the motivational role that communication has between the health care provider and the patient and his or her family

When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.

Product Details

ISBN-13: 9781510773714
Publisher: Skyhorse
Publication date: 04/04/2023
Pages: 264
Product dimensions: 6.00(w) x 9.00(h) x 0.70(d)

About the Author

Brian Boyle survived a near fatal car accident in 2004 and then went on to participate in dozens of triathlons and endurance events throughout the world. His memoir, Iron Heart, chronicles his road to recovery and journey into the sport of triathlon. He lives in Maryland.

Table of Contents

Foreword xi

Prologue xiii

Part 1 From Tragedy to Triumph

Chapter 1 July 6, 2004 3

Chapter 2 A Voice for the Voiceless 15

Chapter 3 Brian's Website 21

Part 2 Care

Chapter 4 Patient- and Family-Centered Care 61

Chapter 5 Sensation and Perception 69

Chapter 6 Setting Goals for the Patient 91

Part 3 Communication

Chapter 7 Before Stepping into the Patient's Room 99

Chapter 8 Bedside Manners Are as Simple as a Smile 105

Chapter 9 Talking to the Patient and His or Her Family 111

Chapter 10 Keeping a journal 129

Chapter 11 Art Therapy 139

Part 4 Compassion

Chapter 12 Seeing the World Through the Eyes of the Patient 151

Chapter 13 The Golden Rule 161

Chapter 14 The Stages of Grief 169

Chapter 15 Why Do Some Patients Heal, while Others Do Not? 175

Chapter 16 Avoiding Burnout Syndrome 185

Part 5 Workbook

Chapter 17 A Review of Suggestions and Reflective Questions 195

Chapter 18 Simulation Exercises to Improve the Patient Experience 225

Epilogue: A Message of Appreciation to Health Care Providers 233

Acknowledgments 238

Sample Information Pamphlet for Families 241

References 243

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