The Power of Strategic Listening

Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value.

The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an ...