Unstoppable Organization: Empower Your People, Engage Your Customers, and Grow Your Revenue

Unstoppable Organization: Empower Your People, Engage Your Customers, and Grow Your Revenue

by Shawn Casemore

Paperback(First Edition)

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Product Details

ISBN-13: 9781632651242
Publisher: Red Wheel/Weiser
Publication date: 12/27/2017
Edition description: First Edition
Pages: 224
Sales rank: 1,199,499
Product dimensions: 5.90(w) x 8.90(h) x 0.50(d)

About the Author


Shawn Casemore is widely recognized as an authority in employee and customer empowerment, helping organizations introduce and embrace empowerment as a key strategy to increasing employee autonomy, morale, and performance. After nearly two decades leading teams in the automotive, packaging, pharmaceuticals, electronics, and power generation industries, Casemore began his consulting practice in 2009 with the intention of helping CEOs and their organizations build stronger and more profitable companies with and through their people. Having worked with more than a hundred different executives from around North America since this time, Casemore is frequently in demand to speak on topics related to employee empowerment and engagement. His insights and ideas have been published Industry Week, Fast Company, Chief Executive, and The Globe and Mail.

Table of Contents

Foreword 7

Introduction 9

Part 1 What if Everything You Knew About Growth Was irrelevant?

Chapter 1 Success or Failure in Business Relies on One Thing 17

Chapter 2 What We Believed to Be True Isn't 29

Chapter 3 "Customerization": The Amazon Effect 45

Part 2 Exploring the Realities of Today's Marketplace

Chapter 4 Value Is in the Eye of the Beholder 61

Chapter 5 The Information Highway or Route 66? 77

Chapter 6 Dealing With the "Me" Generation 91

Chapter 7 Creating a Culture That Adds Value to Your Customers 105

Chapter 8 Growth Is a Team Sport 121

Part 3 How to Empower Your Organization to Grow

Chapter 9 Empowering Your Customers 139

Chapter 10 Empowering Employees: The Customer-Employee Connection 153

Chapter 11 Empowering Your Brand 167

Chapter 12 Empowering Market Share 177

Part 4 Growing Forward

Chapter 13 Employees: Real Growth Hormone for Your Business 189

Chapter 14 Social Media: Strategy Versus Distraction 203

Chapter 15 Growth 6.0: Peer into My Crystal Ball 209

Notes 213

Index 217

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