Regardless of the sector your organization operates within or its size, increasing employee performance, building customer loyalty, and growing revenue are likely your top priorities.
How can you continually improve your employees' morale and performance in a sustainable way? How can you stay ahead of your customers' ever-changing needs without spending a fortune on technology? How will you survive financially amidst the rising costs of retaining talent, attracting customers, and introducing technology?
Whether you are a CEO, executive, or entrepreneur, in The Unstoppable Organization, Shawn Casemore will show you how to master the trilogy of success for unsurpassed performance as he shares insights, examples, and proven practices to:
- Engage your people to increase their productivity and morale.
- Empower your customers to become invested in and loyal ambassadors of your brand.
- Gain clarity on where you should invest in order to achieve the highest possible ROI.
- Increase creativity within your organization to tackle and overcome emerging challenges.
- Prepare for the next generation of employees and customers.
Building and sustaining a highly competitive and profitable organization can be complex and confusing, but it needn't be. The Unstoppable Organization shares insights and examples of dozens of companies who are growing leaps and bounds over their competition, all with a stabilized and highly engaged workforce who help them connect and satisfy their customers each and every day.
|Edition description:||First Edition|
|Product dimensions:||5.90(w) x 8.90(h) x 0.50(d)|
About the Author
Shawn Casemore is widely recognized as an authority in employee and customer empowerment, helping organizations introduce and embrace empowerment as a key strategy to increasing employee autonomy, morale, and performance. After nearly two decades leading teams in the automotive, packaging, pharmaceuticals, electronics, and power generation industries, Casemore began his consulting practice in 2009 with the intention of helping CEOs and their organizations build stronger and more profitable companies with and through their people. Having worked with more than a hundred different executives from around North America since this time, Casemore is frequently in demand to speak on topics related to employee empowerment and engagement. His insights and ideas have been published Industry Week, Fast Company, Chief Executive, and The Globe and Mail.
Table of Contents
Part 1 What if Everything You Knew About Growth Was irrelevant?
Chapter 1 Success or Failure in Business Relies on One Thing 17
Chapter 2 What We Believed to Be True Isn't 29
Chapter 3 "Customerization": The Amazon Effect 45
Part 2 Exploring the Realities of Today's Marketplace
Chapter 4 Value Is in the Eye of the Beholder 61
Chapter 5 The Information Highway or Route 66? 77
Chapter 6 Dealing With the "Me" Generation 91
Chapter 7 Creating a Culture That Adds Value to Your Customers 105
Chapter 8 Growth Is a Team Sport 121
Part 3 How to Empower Your Organization to Grow
Chapter 9 Empowering Your Customers 139
Chapter 10 Empowering Employees: The Customer-Employee Connection 153
Chapter 11 Empowering Your Brand 167
Chapter 12 Empowering Market Share 177
Part 4 Growing Forward
Chapter 13 Employees: Real Growth Hormone for Your Business 189
Chapter 14 Social Media: Strategy Versus Distraction 203
Chapter 15 Growth 6.0: Peer into My Crystal Ball 209