The Volunteer Management Handbook: Leadership Strategies for Success / Edition 2

by Tracy D. Connors

Overview

Completely revised and expanded, the ultimate guide to starting—and keeping—an active and effective volunteer program

Drawing on the experience and expertise of recognized authorities on nonprofit organizations, The Volunteer Management Handbook, Second Edition is the only guide you need for establishing and maintaining an active and effective volunteer program. Written by nonprofit leader Tracy Connors, this handy reference offers practical guidance on such essential issues as motivating people to volunteer their time and services, recruitment, and more. Up-to-date and practical, this is the essential guide to managing your nonprofit's most important resource: its volunteers.

• Now covers volunteer demographics, volunteer program leaders and managers, policy making and implementation, planning and staff analysis, recruiting, interviewing and screening volunteers, orienting and training volunteers, and much more
• Up-to-date, practical guidance for the major areas of volunteer leadership and management
• Explores volunteers and the law: liabilities, immunities, and responsibilities

Designed to help nonprofit organizations survive and thrive, The Volunteer Management Handbook, Second Edition is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.

Product Details

ISBN-13:	9780470604533
Publisher:	Wiley
Publication date:	11/01/2011
Series:	Wiley Nonprofit Law, Finance and Management Series , #235
Edition description:	Revised
Pages:	480
Sales rank:	469,768
Product dimensions:	7.90(w) x 10.10(h) x 1.50(d)

About the Author

TRACY D. CONNORS has published eight nonprofit management handbooks—an unsurpassed publication record in the field of not-for-profit management—a field that he helped advance and define beginning with the first NPO handbook in 1980. He is an NPO management consultant, a Leadership Faculty Member for HandsOn University, and a graduate student at Capella University completing requirements for a doctoral degree in human services management.

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Table of Contents

Preface xiii

Part I Volunteer Resource Program Assessment, Analysis, And Planning 1

Organizational Assessment And Planning

Chapter 1 Volunteer Models and Management 3

R. Dale Safrit, EdD

North Carolina State University

Ryan Schmiesing, PhD

Ohio Community Service Council

Chapter 2 Volunteer Demographics 31

Harriett C. Edwards, EdD

R. Dale Safrit, EdD

Kimberly Allen, PhD

North Carolina State University

Chapter 3 Preparing the Organization for Volunteers 55

Jeffrey L. Brudney, PhD

Cleveland State University

Digital A (www.wiley.com/go/volhandbook) Volunteer Management of Governance Volunteers A.1

Keith Seel, PhD, CVA

Mount Royal University

Chapter 4 Shaping an Organizational Culture of Employee and Volunteer Commitment 81

Judith A. M. Smith, DM

HandsOn Jacksonville, Inc.

Digital B (www.wiley.com/go/volhandbook) Understanding the Changing Organization as a Primary Context for Volunteering B.1

Judith A. M. Smith, DM

HandsOn Jacksonville, Inc.

Digital C (www.wiley.com/go/volhandbook) Organizational and Programmatic Benefits from Adversity:Comprehending the Centrality of the Role of Adverse Experiences in and on the NPO and Its Programs C.1

Elizabeth Power, MEd

EPower & Associates, Inc.

Operational Assessment And Planning

Chapter 5 Maximizing Volunteer Engagement 103

Sarah Jane Rehnborg, PhD

Meg Moore, MBA

University of Texas at Austin

Chapter 6 Assessment, Planning, and Staffing Analysis 125

Cheryle N. Yallen, MS

CNY Enterprises

Barbara K. Wentworth, MS

Chapter 7 Policy Development for Volunteer Involvement 149

Linda L. Graff, BSW, MA

Linda Graff And Associates Inc.

Digital D (www.wiley.com/go/volhandbook) Options for Volunteer Involvement D.1

Bryan D. Terry, PhD

Amy M. Harder, PhD

Dale W. Pracht, PhD

University of Florida

Digital E (www.wiley.com/go/volhandbook) Managing Voluntourism E.1

Muthusami Kumaran, PhD

University of Florida

Joanna Pappas

Faith Ventures Investment Corporation

Part II Strategic Deployment And Implementation 203

Accession

Chapter 8 The Latest Approach to Volunteer Recruitment: Competency-Competence Pathways and Volunteer 205

Resource Management Systems

Stephen Hobbs, EdD

WELLth Learning Network

Digital F (www.wiley.com/go/volhandbook) Marketing Volunteerism for Specialized Cohorts F.1

Lori Gotlieb

The Arthritis Society, Ontario Region

Chapter 9 Orientation: 227

Welcoming New Volunteers into the Organization Harriett C. Edwards, EdD

North Carolina State University

Training

Chapter 10 Training Volunteers 237

Mary Kay Hood, MS

Hendricks Regional Health

Communications

Chapter 11 Volunteer and Staff Relations 255

Nancy Macduff, MACE

Macduff/Bunt Associates

Chapter 12 Communicating with Volunteers and Staff 273

Denise Sevick Bortree, PhD

Penn State University

Digital G (www.wiley.com/go/volhandbook) Social Media and Volunteer Programs G.1

Nancy Macduff, MACE

Macduff/Bunt Associates

Program Management

Chapter 13 Volunteer Performance Management: The Impact Wheel 287

Julie Anne Cross, PhD

Stratagem, Inc.

Stephen Hobbs, EdD

WELLth Learning Network

Digital H (www.wiley.com/go/volhandbook) Effective Leadership and Decision-Making H.1

Nicole LaMee Perez Steadman, PhD

University of Florida

Chapter 14 Risk Management in Volunteer Involvement 323

Linda L. Graff, BSW, MA

Linda Graff And Associates Inc.

Digital I (www.wiley.com/go/volhandbook) Information System Tools for Volunteer Management I.1

Debra C. Burrows, PhD

The Pennsylvania State University

Digital J (www.wiley.com/go/volhandbook) Executive and Managerial Coaching in Nonprofits: Critical Leadership Development J.1

Milena Meneghetti, MSc, CHRP, Registered Psychologist

Family Psychology Centre

Part III Results And Evaluation 361

Chapter 15 Evaluating the Volunteer Program: Contexts and Models 363

Jeffrey L. Brudney, PhD

Cleveland State University

Tamara G. Nezhina, PhD

DePaul University

Chapter 16 Evaluating Impact of Volunteer Programs 389

R. Dale Safrit, EdD

North Carolina State University

PART IV (www.wiley.com/go/volhandbook) APPLIED MANAGEMENT PRACTICE

Digital K (www.wiley.com/go/volhandbook) Mission Fulfillment (Even During Challenging Times) K.1

Brian P. Higley, PhD

The Building Blocks LLC and the University of North Florida

Martin Heesacker, PhD

University of Florida

Brian J. Mistler, PhD

Hobart and William Smith Colleges

Justin Farinelli, BS

Second Lieutenant U.S. Army

Digital L (www.wiley.com/go/volhandbook) Ethics: Professional Ethics for Volunteers L.1

Joan E. Pynes, PhD

University of South Florida

Digital M (www.wiley.com/go/volhandbook) Professionalism and Credentialing in the Field of Volunteer Management M.1

Lawrence Ullian, EdD and CVA

Muskie School of Public Service, University of Southern Maine

Anne B. Schink, CVA

Consultant in Volunteer Management

Digital N (www.wiley.com/go/volhandbook) Advocacy in Volunteer Management N.1

Anne B. Schink, CVA

Consultant in Volunteer Management

Lawrence Ullian, EdD, CVA

Muskie School of Public Service, University of Southern Maine

Digital O (www.wiley.com/go/volhandbook) National, State, and Local Community Programs for Volunteer Resource Managers O.1

Kristin Callazzo Hodgson, CAE

Clinical and Laboratory Standards Institute

Digital P (www.wiley.com/go/volhandbook) Volunteer Management: Hospice Organizations P.1

Ginny Burns, CVA

Big Bend Hospice

Digital Q (www.wiley.com/go/volhandbook) Volunteer Resource Management in Local Development Organizations: An International Perspective (Portugal) Q.1

Timothy L. Koehnen, PhD, Professor Associado

University of Tras-os-Montes e Alto Douro

Digital R (www.wiley.com/go/volhandbook) International Volunteer Management R.1

Marilyn K. Lesmeister, PhD

Pamela Rose, PhD

Oregon State University

Erin Barnhart, PhD Candidate

Effective Altruism, LLC

About the Editor 409

About the Contributors 411

About the Web Site 427

Index 429