Therapeutic Communication for Health Care Professionals / Edition 4 available in Paperback
Redesigned with you in mind, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition is the complete guide to patient interactions in today's clinical care settings. Effective communication can ease patient anxiety, increase compliance, and enhance health care interactions for all, especially when dealing with life-altering illness, death and dying, depression, substance abuse, and other situations where patient behaviors can be unpredictable. Inside each chapter, you will explore both the good and bad responses caregivers have to stressful scenarios, as well as techniques for improvement. And every chapter starts with a case study to bring life to the page, then reinforces communication strategies with more practice cases, boxed features, role-play exercises, and questions as you go. No matter the situation you face on the job, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition can prepare you with the soft skills you need to think critically on your feet and help patients cope.
About the Author
Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.
Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.
Table of Contents
1. Therapeutic Communication. 2. Multicultural Therapeutic Communication. 3. Therapeutic Communication in Complementary Medicine. 4. The Helping Interview. 5. The Therapeutic Response Across the Life Span. 6. The Therapeutic Response to Stressed, Anxious, and Fearful Clients. 7. The Therapeutic Response to Angry, Aggressive, Abused, or Abusive Clients. 8. The Therapeutic Response to Depressed and/or Suicidal Clients. 9. The Therapeutic Response to Clients with Substance-Related and Addictive Disorders. 10. The Therapeutic Response to Clients with Life-Altering Illness. 11. The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death. Appendix A: Theories of Growth and Development. Appendix B: Defense Mechanisms.