Therapeutic Communication for Health Care Professionals

by Carol D. Tamparo, Wilburta Q. Lindh

Overview

Designed with you in mind, Tamparo/Lindh/Blesi's THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, 5th Edition, is the complete guide to patient interactions in today's clinical care settings. Effective communication can ease patient anxiety, increase compliance and enhance health care interactions, especially when dealing with life-altering illness, death and dying, depression, substance use and abuse and other situations where patient behaviors can be unpredictable. In each chapter, you will explore caregivers' good and bad responses to stressful scenarios and techniques for improvement. Each chapter starts with a case study to bring life to the page and reinforces communication strategies with practice cases, boxed features, role-play exercises and questions throughout the text. No matter the situation you face on the job, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS can prepare you with the soft skills you need to think critically and help patients cope.

Product Details

ISBN-13:	9781305574618
Publisher:	Cengage Learning
Publication date:	03/14/2016
Series:	MindTap Course List
Edition description:	New Edition
Pages:	288
Product dimensions:	7.30(w) x 8.90(h) x 0.70(d)

About the Author

Dr. Tamparo, Ph.D., CMA-A (AAMA), is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

Michelle Blesi, MA, CMA (AAMA), is a full-time faculty member and Program Director at Century Community and Technical College in White Bear Lake, Minnesota. Michelle has over 38 years of combined experience in the health care industry and education field. The author of MEDICAL ASSISTING ADMINISTRATIVE AND CLINICAL COMPETENCIES textbook, co-author of THERAPEUTIC COMMUNICATIONS FOR HEALTH CARE PROFESSIONALS and SME on several other allied health titles and ancillary products, including MOSS and CTC 3.0, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being Program Director, she teaches both clinical and laboratory courses and Administrative Procedures for Medical Assistants, traditional and online. She is the practicum coordinator overseeing all the student practicums for the program. Michelle has been awarded the Board of Trustees Outstanding Educator Award, Golden Apple Award and Exemplary Faculty Member during her tenure at the college.

Table of Contents

1. Therapeutic Communication. 2. Multicultural Therapeutic Communication. 3. Therapeutic Communication in Complementary Medicine. 4. The Helping Interview. 5. The Therapeutic Response Across the Life Span. 6. The Therapeutic Response to Clients Who Are Stressed, Anxious, and Fearful. 7. The Therapeutic Response to Clients Who Are Angry, Aggressive, Abused, or Abusive. 8. The Therapeutic Response to Clients Who Have Depression and/or Are Experiencing Suicidal Thoughts. 9. The Therapeutic Response to Clients with Substance-Related and Addictive Disorders. 10. The Therapeutic Response to Clients with Life-Altering Illness. 11. The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death. Appendix A: Theories of Growth and Development. Appendix B: Defense Mechanisms.

Editorial Reviews

The 4th edition is well-designed to bring new issues to the forefront. It builds on the previous editions of a well-respected communication text for health sciences.

It is well done and a perfect level for medical office students. It is extremely difficult to find a textbook that is not written specifically for health care providers and nurses, but the authors have done an excellent job creating a book useable by clinical as well as administrative office/hospital students. The book is readable and the case studies add interest to the chapters.

From the Publisher