Total Quality Management: Proceedings of the first world congress
In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.
1113955311
Total Quality Management: Proceedings of the first world congress
In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.
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Total Quality Management: Proceedings of the first world congress

Total Quality Management: Proceedings of the first world congress

by G. Kanji
Total Quality Management: Proceedings of the first world congress

Total Quality Management: Proceedings of the first world congress

by G. Kanji

Overview

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Product Details

ISBN-13: 9780412643804
Publisher: Springer Netherlands
Publication date: 03/31/1995
Edition description: 1995
Pages: 618
Product dimensions: 6.10(w) x 9.25(h) x 0.06(d)

Table of Contents

One TQM Principles and Practices.- Two Measuring Performance.- Three Leadership and Quality Strategy.- Four Quality in Service.- Five Quality Systems and Learning Culture.- Six Continuous Improvement.- Seven TQ and Statistical Applications.- Eight Quality in Education.- Nine Achieving Excellence and Benchmarking.- Ten World Class Enterprises.- Eleven Quality Culture.- Index of contributors.
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