Do you know how your customers experience your brand today?
Do you know how they really feel?
Do you know what they say when you re not around?
In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share.
In his new book X: The Experience When Business Meets Design bestselling author Brian Solis shares why great products are no longer good enough to win with customers and why creative marketing and delightful customer service too are not enough to succeed. In X, he shares why the future of business is experiential and how to create and cultivate meaningful experiences.
This isn’t your ordinary business book. The idea of a book was re-imagined for a digital meets analog world to be a relevant and sensational experience. Its aesthetic was meant to evoke emotion while also giving new perspective and insights to help you win the hearts and minds of your customers. And, the design of this book, along with what fills its pages, was done using the principles shared within.
Brian shares more than the importance of experience. You’ll learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way including:
- How our own experience gets in the way of designing for people not like us
- Why empathy and new perspective unlock creativity and innovation
- The importance of User Experience (UX) in real life and in executive thinking
- The humanity of Human-Centered Design in all you do
- The art of Hollywood storytelling from marketing to product design to packaging
- Apple’s holistic approach to experience architecture
- The value of different journey and experience mapping approaches
The future of business lies in experience architecture and you are the architect.
Business, meet design.
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|Product dimensions:||7.60(w) x 9.80(h) x 0.90(d)|
About the Author
Table of Contents1.0 This is X 6
1.1 CX=$ 12
1.2 Medium = The Message 16
1.3 The Gift of Perspective 24
2.0 Nature vs. Nurture 32
2.1 Skeumorphism 38
2.2 Business Meets Design 48
2.3 Moments of Truth 56
3.0 Circle of Rife 66
3.1 CX Redux 80
3.2 The Grid 94
4.0 Digital First 108
4.1 Design for Humans 116
4.2 BX + UX + CX = X 124
4.3 Human Alogorithm 134
5.0 Maps R US 142
5.1 Journey Mapping 146
5.2 Experience Maps 154
6.0 Holy Persona 174
6.1 Storytelling 184
6.2 Storyboarding 192
7.0 Experience Flow 206
8.0 X is Alive! 220
8.1 Apple’s Universe 228
9.0 This is Water 242