Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare


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Product Details

ISBN-13: 9781260440928
Publisher: McGraw-Hill Professional Publishing
Publication date: 11/16/2018
Pages: 320
Sales rank: 137,540
Product dimensions: 9.10(w) x 6.40(h) x 1.30(d)

About the Author

Craig Clapper, PE, CMQ/OE, is a partner in Press Ganey Strategic Consulting and a founding partner of Healthcare Performance Improvement (HPI). For 30 years, he has been a leader in safety culture transformation for Duke Energy, the U.S. Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare. He has served as Chief Knowledge Officer of HPI, Chief Operating Officer of HPI, and Chief Operating Officer of Performance Improvement International, among other executive positions in the nuclear power industry.
James Merlino, MD, is Chief Transformation Officer of Press Ganey, the leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations across the continuum of care. Jim has been recognized as one of Becker’s Healthcare’s “50 Experts Leading the Field of Patient Safety” in 2015, 2016, 2017, and 2018. An accomplished surgeon and industry leader in improving the patient experience, Jim served as Chief Experience Officer and Associate Chief of Staff at the Cleveland Clinic health system. He is the author of Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way.
Carole Stockmeier, MHA, is a partner in Press Ganey Strategic Consulting. Over her career, she has supported comprehensive safety culture engagements at hospitals and integrated health systems and has helped organizations achieve significant improvement in safety reliability. Prior to joining Press Ganey, Carole was a partner at HPI. Previously, she served as the Director of Safety and Performance Excellence at Sentara Healthcare, providing operational leadership for Sentara’s patient safety initiatives, with outcomes recognized with the American Hospital Association 2004 Quest for Quality Prize and the 2005 John M. Eisenberg Award for Patient Safety and Quality.

Table of Contents

Foreword: Thomas H. Lee, MD, MSc
Introduction: Craig Clapper, PE, CMQ/OE
Chapter 1: The History of the Modern Safety Movement
Gary Yates, MD
Chapter 2: Introduction to Safety Management Systems
Carole Stockmeier, MHA
Chapter 3: Safety Science and High Reliability Organizing (HRO)
Craig Clapper, PE, CMQ/OE
Chapter 4: An Introduction to HRO Leadership Skills
Steve Kreiser, CDR (USN Ret.), MBA
Chapter 5: Universal Skills for Preventing Harm
Shannon M. Sayles, MS, MA
Chapter 6: Communication, Collegiality, and Teaming
David Varnes, CDR (USN Ret.), MSAE
Chapter 7: Just Culture
Judy Ewald
Chapter 8: Measurement and Control Loops
Cheri Throop, RN, and Martin Wright
Chapter 9: Learning Systems
Tami Strong, RN, MSN-HCQ
Chapter 10: Workforce Safety
Emily Halu, RN, MSN, and Joseph Cabral
Chapter 11: High Reliability Organizing and the Patient Experience
Deidre Mylod, PhD, Stacie Pallotta, MPH, and Thomas H. Lee, MD, MSc
Epilogue: High Reliability Organizing's Full Promise
James Merlino, MD

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