Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,
1111982048
Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,
48.99 In Stock
Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

by Aleksander Szlam, Ken Thatcher
Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

by Aleksander Szlam, Ken Thatcher

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Overview

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

Product Details

ISBN-13: 9781040159453
Publisher: CRC Press
Publication date: 01/03/1996
Sold by: Barnes & Noble
Format: eBook
Pages: 172
File size: 2 MB

About the Author

Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

Table of Contents

ACKNOWLEDGMENT
FOREWORD
PREFACE

CHAPTER 1.
AN OVERVIEW OF PREDICTIVE DIALERS

CHAPTER 2.
WHY AND WHERE USE PREDICTIVE DIALERS

CHAPTER 3.
THE STATE OF PREDICTIVE DIALING TODAY

CHAPTER 4.
CASE STUDIES

CHAPTER 5.
WHAT TO LOOK FOR WHEN CHOOSING A
PREDICTIVE DIALER

CHAPTER 6.
HOWTO BE SUCCESSFUL IN IMPLEMENTING
A PREDICTIVE DIALER

CHAPTER 7.
TOMORROW'S CUSTOMER CARE
FOCUSED BUSINESS

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