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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy / Edition 1, Author: Bill Stinnett
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Think Like Your Customer: A…
by Bill Stinnett
Paperback $25.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover from $13.20 $24.00 Current price is $13.20, Original price is $24.00.
Title: Keep Your Donors: The Guide to Better Communications & Stronger Relationships / Edition 1, Author: Tom Ahern
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Keep Your Donors: The Guide to…
by Tom Ahern, Simone P. Joyaux
#170 in Series
Hardcover $84.00
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: Customer Relationship Management / Edition 1, Author: Kristin L. Anderson
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Customer Relationship…
by Kristin L. Anderson, Carol J. Kerr
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Paperback $22.00
Title: Customer Loyalty: How to Earn It, How to Keep It / Edition 2, Author: Jill Griffin
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Customer Loyalty: How to Earn…
by Jill Griffin, Robert T. Herres
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Paperback $22.95
Title: Experiential Marketing: Consumer Behavior, Customer Experience and The 7Es / Edition 1, Author: Wided Batat
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Experiential Marketing:…
by Wided Batat
Paperback $64.99
Title: Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction / Edition 1, Author: Robert B. Woodruff
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Know Your Customer: New…
by Robert B. Woodruff, Sarah F. Gardial
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Paperback $52.95
Title: Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence / Edition 1, Author: Kristin Baird
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Customer Service in Health…
by Kristin Baird
#36 in Series
Paperback $83.75
Title: IMC, The Next Generation: Five Steps for Delivering Value and Measuring Returns Using Marketing Communication / Edition 1, Author: Don E. Schultz
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IMC, The Next Generation: Five…
by Don E. Schultz, Heidi Schultz
Hardcover $65.00
Title: Tele-Stress: Relief for Call Center Stress / Edition 2, Author: Stephen Coscia
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Tele-Stress: Relief for Call…
by Stephen Coscia
Paperback $28.95
Title: Customer Visits: Building a Better Market Focus: Building a Better Market Focus / Edition 3, Author: Edward F. McQuarrie
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Customer Visits: Building a…
by Edward F. McQuarrie
Paperback $82.99
Title: Services Marketing: People, Technology, Strategy (Eighth Edition), Author: Jochen Wirtz
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Services Marketing: People,…
by Jochen Wirtz, Christopher Lovelock
Paperback $29.90
Title: The Market Value Process: Bridging Customer & Shareholder Value / Edition 1, Author: Alan S. Cleland
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The Market Value Process:…
by Alan S. Cleland, Albert V. Bruno
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Hardcover $55.00
Title: The Retailer's Guide to Loss Prevention and Security / Edition 1, Author: Donald J. Horan
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The Retailer's Guide to Loss…
by Donald J. Horan
Hardcover $160.00
Title: Food Quality and Consumer Value: Delivering Food that Satisfies / Edition 1, Author: Monika J.A. Schrïder
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Food Quality and Consumer…
by Monika J.A. Schrïder
Paperback $119.99

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