Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains
FOSTER AND SUSTAIN A KAIZEN CULTURE IN YOUR ORGANIZATION

WINNER of the 2015 Shingo Research and Professional Publication Award!

FOREWORD BY JOHN TOUSSANT, CEO OF THEDACARE

Transforming a culture is far more about emotional growth than technical maturity. Co-written by leaders at the Kaizen Institute, Creating a Kaizen Culture explains how to enable an adaptive, excellent, and sustainable organization by leveraging core kaizen values and the behaviors they generate.

The proven methods presented in this book will dramatically increase your chances of success in implementing a kaizen culture by closing the biggest gaps in the correct understanding of:

  • WHAT KAIZEN CULTURE IS AND WHY WE NEED IT
  • HOW EVERYONE, EVERYWHERE CAN PRACTICE KAIZEN EVERY DAY
  • THE LEADER'S ROLE IN TURNING KAIZEN CULTURE INTO COMPETITIVE ADVANTAGE

Based on more than 50 years of combined experience from experts who have successfully used kaizen to lead real transformation in a wide variety of industries, Creating a Kaizen Culture reveals how to propel rapid and sustainable performance improvement. It provides a detailed and illustrated road map to organized kaizen implementation through kaizen events. Real-world examples demonstrate kaizen culture in action at Toyota, Zappos, Wiremold, and many other companies. Featuring valuable insights from Kaizen Institute leaders, this practical resource covers:

  • WHY WE NEED A KAIZEN CULTURE
  • THE TRUE MEANING OF KAIZEN
  • THE ORIGIN OF THE KAIZEN EVENT
  • KAIZEN AS A STRATEGY IN PRACTICE
  • DAILY KAIZEN
  • SUSTAINING A KAIZEN CULTURE
  • ORGANIZATIONAL READINESS FOR KAIZEN TRANSFORMATION
  • FACING UP TO THE CULTURE MONSTER
  • CASE STUDIES OF REAL-WORLD KAIZEN IMPLEMENTATION IN ORGANIZATIONS OF VARIOUS SIZES AND INDUSTRIES
1114977897
Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains
FOSTER AND SUSTAIN A KAIZEN CULTURE IN YOUR ORGANIZATION

WINNER of the 2015 Shingo Research and Professional Publication Award!

FOREWORD BY JOHN TOUSSANT, CEO OF THEDACARE

Transforming a culture is far more about emotional growth than technical maturity. Co-written by leaders at the Kaizen Institute, Creating a Kaizen Culture explains how to enable an adaptive, excellent, and sustainable organization by leveraging core kaizen values and the behaviors they generate.

The proven methods presented in this book will dramatically increase your chances of success in implementing a kaizen culture by closing the biggest gaps in the correct understanding of:

  • WHAT KAIZEN CULTURE IS AND WHY WE NEED IT
  • HOW EVERYONE, EVERYWHERE CAN PRACTICE KAIZEN EVERY DAY
  • THE LEADER'S ROLE IN TURNING KAIZEN CULTURE INTO COMPETITIVE ADVANTAGE

Based on more than 50 years of combined experience from experts who have successfully used kaizen to lead real transformation in a wide variety of industries, Creating a Kaizen Culture reveals how to propel rapid and sustainable performance improvement. It provides a detailed and illustrated road map to organized kaizen implementation through kaizen events. Real-world examples demonstrate kaizen culture in action at Toyota, Zappos, Wiremold, and many other companies. Featuring valuable insights from Kaizen Institute leaders, this practical resource covers:

  • WHY WE NEED A KAIZEN CULTURE
  • THE TRUE MEANING OF KAIZEN
  • THE ORIGIN OF THE KAIZEN EVENT
  • KAIZEN AS A STRATEGY IN PRACTICE
  • DAILY KAIZEN
  • SUSTAINING A KAIZEN CULTURE
  • ORGANIZATIONAL READINESS FOR KAIZEN TRANSFORMATION
  • FACING UP TO THE CULTURE MONSTER
  • CASE STUDIES OF REAL-WORLD KAIZEN IMPLEMENTATION IN ORGANIZATIONS OF VARIOUS SIZES AND INDUSTRIES
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Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains

Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains

Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains
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Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains

Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains

Overview

FOSTER AND SUSTAIN A KAIZEN CULTURE IN YOUR ORGANIZATION

WINNER of the 2015 Shingo Research and Professional Publication Award!

FOREWORD BY JOHN TOUSSANT, CEO OF THEDACARE

Transforming a culture is far more about emotional growth than technical maturity. Co-written by leaders at the Kaizen Institute, Creating a Kaizen Culture explains how to enable an adaptive, excellent, and sustainable organization by leveraging core kaizen values and the behaviors they generate.

The proven methods presented in this book will dramatically increase your chances of success in implementing a kaizen culture by closing the biggest gaps in the correct understanding of:

  • WHAT KAIZEN CULTURE IS AND WHY WE NEED IT
  • HOW EVERYONE, EVERYWHERE CAN PRACTICE KAIZEN EVERY DAY
  • THE LEADER'S ROLE IN TURNING KAIZEN CULTURE INTO COMPETITIVE ADVANTAGE

Based on more than 50 years of combined experience from experts who have successfully used kaizen to lead real transformation in a wide variety of industries, Creating a Kaizen Culture reveals how to propel rapid and sustainable performance improvement. It provides a detailed and illustrated road map to organized kaizen implementation through kaizen events. Real-world examples demonstrate kaizen culture in action at Toyota, Zappos, Wiremold, and many other companies. Featuring valuable insights from Kaizen Institute leaders, this practical resource covers:

  • WHY WE NEED A KAIZEN CULTURE
  • THE TRUE MEANING OF KAIZEN
  • THE ORIGIN OF THE KAIZEN EVENT
  • KAIZEN AS A STRATEGY IN PRACTICE
  • DAILY KAIZEN
  • SUSTAINING A KAIZEN CULTURE
  • ORGANIZATIONAL READINESS FOR KAIZEN TRANSFORMATION
  • FACING UP TO THE CULTURE MONSTER
  • CASE STUDIES OF REAL-WORLD KAIZEN IMPLEMENTATION IN ORGANIZATIONS OF VARIOUS SIZES AND INDUSTRIES

Product Details

ISBN-13: 9780071826860
Publisher: McGraw Hill LLC
Publication date: 10/31/2013
Sold by: Barnes & Noble
Format: eBook
Pages: 272
File size: 5 MB

About the Author

JON MILLER has 20 years of experience in thefield of kaizen. He is the CEO of the Kaizen InstituteConsulting Group. He was co-founder and CEO of Gemba Research before merging it with the Kaizen Institute. Jon is the author of numerous articles, and translated and edited Taiichi Ohno's Workplace Management as well as contributing to other McGraw-Hill Professional books, including Gemba Kaizen, Second Edition, and Kaizen in Logistics and Supply Chains.

MIKE WROBLEWSKI has more than 25 years ofexperience in industrial engineering, manufacturingmanagement, and kaizen. He is a Director of the Kaizen Institute USA. Mike is a popular keynote speaker at national conferences, sharing his insights and experiences leading kaizen.

JAIME VILLAFUERTE has 20 years of experiencein the strategic and tactical deployment of continuous improvement. He is a Lean Six Sigma Director at Jabil, Inc., where he leads the development and deployment of Lean Six Sigma transformation, reaching 165,000+ employees in 33 countries. Jaime is the author of The Lean 6Sigma Deployment Memory Jogger.

Table of Contents

Foreword xi

Introduction xv

Acknowledgments xix

Mini Glossary of Terms xxi

Chapter 1 Why We Need a Kaizen Culture 1

The ABCs of Organizational Culture 4

What Is Kaizen Culture? 6

Learning How to Adapt from Virginia Mason Medical Center 11

Kaizen Culture as Countermeasure to Extension Transference 14

Human Adaptability, the Strategic Competitive Advantage 16

Is Kaizen Culture Easier Within Japanese Culture? 20

Chapter 2 The True Meaning of Kaizen 25

The True Meaning of Zen in Kaizen 27

A Reintroduction to Kaizen 29

American Roots of Kaizen 32

Creative Idea Suggestion System 35

Simple Yet Transformational Kaizen at Franciscan St. Francis Health 39

Where Did the Kaizen Event Come From? 40

Kaizen Is a Product of Japan's History, Not Its Culture 41

What's the Japanese for Teamwork? 44

A History of Adoption and Adaptation of Ideas 45

The False Dichotomy of Kaizen and Innovation 47

Kaizen in the Research and Development Team at Electrolux 50

Securing People to Develop New Products and New Customers Through Kaizen at Toyoda Gosei 52

The Scientific Method Within Organizational DNA 53

Chapter 3 Core Beliefs Within Kaizen Culture 57

Integrity, Core Beliefs, and the Act of Kaizen 58

Guiding Principles Drive Lean Six Sigma Deployment at Jabil Circuits 59

Precepts, Points, Creeds, and Principles 66

Toyoda Precepts and Their Impact on Toyota's Culture 67

The Management Creed of a Toyota Executive 68

Explicitly Defining Core Values at Zappos 71

From Core Beliefs to Shared Purpose 73

Alignment with Long-Term Purpose at Medtronic 77

The Trust and Security to "Stop and Fix" at NUMMI 79

Respect for Individuals and Their Development 80

Serving the Internal Customer as a Coach 81

Did Mr. Nakao Just Say, "Two Mules"? 82

Urgency, Connecting, Consensus 84

Sharing Goodness Beyond the Organizations 86

Beliefs, Decisions, and Our Destiny 87

Chapter 4 The Meta-Decision of Kaizen Culture 89

Organizational Culture as a Decision-Making Filter 91

Decision-Making Based on Tradition 92

Decision-Making Based on Authority 92

Decision-Making by "Majority Rules" 93

Decision-Making Based on "Trial by Fire" 95

Pragmatic Decision-Making 95

Scientific Decision-Making 96

Adaptive Decision-Making 98

From "My Way or the Highway" to the Kaizen Way at HON Industries 99

Why Kaizen Transformations Succeed 101

Broad-Based Skill Building at Chrysler Corporation 102

The Strategic Decision to Create a Kaizen Culture 106

Chapter 5 Kaizen as Strategy in Practice 107

Strategy Is a System of Expedients 108

Hoshin Kanri: The PDCA Cycle Adapted to Strategy 109

The Vital Few: Kaizen Everything or Just What Matters? 112

Catch Ball: Organizational Alignment the Kaizen Way 114

Alignment Between Process and Results at Lockheed Martin 115

From Operational Kaizen to Strategic Kaizen 117

No Plan Goes According to Plan 122

Chapter 6 Daily Kaizen 125

Maintenance of Standards 126

How Much Time Should, a Leader Spend on the Gemba? 129

Every Day Improvement 129

Growing People Every Day at FastCap 131

Team Development Program at Sonae Retail 133

What's So Hard About Simple Kaizen? 136

Chapter 7 The Emotional Lives of Kaizen Teams 139

Ethos, Pathos, and Logos 140

Helping People Scale the Change Curve 142

The Triple Purpose of a Kaizen Event 145

Creating Emotional Engagement in Kaizen at Wiremold 147

Changing the Scenery Within the Week 149

The Kaizen Team Presentation Day 150

The Facilitator's Role in Leading People Through Kaizen at ThedaCare 153

A Kaizen Event with Shigeo Shingo at Hill-Rom Industries 154

Why Toyota Doesn't Do Kaizen Events But You Should 157

Follow-Up and Follow-Through 158

From Kaizen Event Results to Kaizen Cultures 160

Chapter 8 Sustaining a Kaizen Culture 163

The Odds Against Survival 164

To Sustain Is to Change 164

Sustaining Through Habits 166

Positive-and Negative-Reinforcement Loops 168

Modeling the Desired Behavior 174

Sustaining Through Communication at Vibco 175

Sharing to Sustain 177

Top-Down Leadership Support at Herman Miller 179

The Trick to Sustaining Kaizen at Kaas Tailored 180

The Way We Do Anything 185

Chapter 9 Organizational Readiness for Kaizen Transformation 187

Top-Management Commitment 188

Aligning Kaizen with Long-Term Purpose 191

Believing in Service Excellence at the Rotorua District Council 194

Stability, Safety, and Security 197

Readying Middle Management for Culture Change at Bosch 199

Leaders as Teachers: From Span of Control to Span of Support 202

Making Time for Kaizen 204

Finding a Smooth Starting Point 207

Embracing Change at Oregon Community Credit Union 209

Starting with the Idea of Changing Culture 212

Chapter 10 Facing Up to the Culture Monster 213

Why Transformation Programs Are Failing 216

Overcoming Cultural Obstacles to Kaizen at Franciscan St. Francis Health 220

Turning the Big Wheel of Culture: Plan-Do-Check-Act 221

What Problem Are You Solving? 224

Bibiliography 225

Index 231

About the Kaizen Institute 245

Worldwide Contact Information for the Kaizen Institute Consulting Group 247

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