Table of Contents

WORKSHOP OBJECTIVES.

QUICK QUIZ: How Much Do You Know About Job Misery?

THE THREE SIGNS OF A MISERABLE JOB MODEL.

DEFINING A MISERABLE JOB.

WHAT IS THE COST OF JOB MISERY?

WHO IS RESPONSIBLE FOR ELIMINATING JOB MISERY?

THE MODEL.

Anonymity.

Irrelevance.

Immeasurement.

BENEFITS OF ELIMINATING JOB MISERY.

ONLINE ASSESSMENT: EVALUATING THE FEEDBACK REPORT.

FIRST IMPRESSIONS OF FEEDBACK.

DETAILED ANALYSIS OF FEEDBACK.

MANAGER'S SELF-ASSESSMENT.

FIRST IMPRESSIONS OF SCORES.

SELF-ASSESSMENT.

OVERCOMING THE THREE SIGNS.

TEAM PROFILE WORKSHEET.

ACTION STEPS FOR OVERCOMING THE THREE SIGNS.

Anonymity.

Irrelevance.

Immeasurement.

ANTI-MISERY WORKSHEETS.

HOLDING THE CONVERSATIONS.

REVIEW AND FOLLOW-UP.

IF YOU WERE A COACH . . . .

ACTION PLANNING.

COMMITMENT.

KEEPING THE LEARNING ALIVE.

APPENDIX.

GUIDELINES FOR INITIATING CONVERSATIONS WITH YOUR TEAM.

SUGGESTED ACTION STEPS FOR OVERCOMING THE THREE SIGNS OF A MISERABLE JOB.

SAMPLE CONVERSATION.

RESOURCES AND READING LIST.

ABOUT THE AUTHOR OF MANAGING FOR EMPLOYEE ENGAGEMENT.