Table of Contents

Introduction 1

Part One: Backbone at the Point of Decision 9

1. Chris’s Story 11

2. Seeking Courageous Core Values 19

3. Going Deeper (and Higher) into Values and Ethics 31

4. Chris Boldly Moves Forward 43

5. Coda: Applying Courageous Values at Whirlpool 57

Part Two: Courage in Action 63

6. Courageous Communication 65

7. The Courageous Communication Model 75

8. Courageous Feedback 89

9. Courage by Example 105

10. Courageous Leadership 113

11. Three Acts of Courageous Leadership 125

12. Courageous Problem Solving: The Black Box 145

13. Using Courageous Communication from the Bottom Up 161

Part Three: Growing Your Courage 173

14. Everyday Habits That Build Courage 175

15. Your Character Quotient 185

16. The Courage to Change 199

Notes 205

Acknowledgments 211

The Authors 213

Index 215