The all-purpose manual every manager should own . . .
Whether you've recently been hired or promoted or just decided to try a fresh approach to managing your team, this step-by-step guide ensures you'll get the strongest performance possible out of your teamin any environment. With strategies presented in manageable daily, weekly, and quarterly timelines, the program covers the full range of workplace issues-from outdated systems and company politics to budget cuts and backstabbing.
In 90 days or less, you can:
- Organize your team into one strong, cohesive, high-functioning unit.
- Streamline processes to reduce redundant work, save money, and ensure that everyone understands their roles.
- Deal with troublemakers, underperformers, department rivals, bosses from hell, and other personality types.
- Improve your team's morale and motivation-and watch productivity soar!
This is not a book of management “philosophy”-it's a hands-on, nuts-and-bolts training guide that addresses the day-to-day reality of managing teams, especially in tough times. Filled with handy checklists, questionnaires, timelines, meeting planners, progress charts, and performance reviews, it has everything you need to build a terrific team in three short months . . . and reap the benefits forever!
|Publisher:||McGraw-Hill Professional Publishing|
|Product dimensions:||5.90(w) x 8.90(h) x 0.70(d)|
About the Author
a firm which focuses on management and organization development. DeVany has published numerous articles in the fields of management, sales, teambuilding, leadership,
ethics, and diversity.
Table of Contents90 Days to a High-Performance Team
Introduction: How to Use This Book
Chapter 1: You've Just Started Managing a Team...Now what?
Chapter 2: Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships
Chapter 3: Communication Breakdowns: What to Do and What NOT to Do
Chapter 4: Facilitating change: How to Get the "Ain't-It-Awfuls" on Your Team's Side
Chapter 5: Ridding Yourself of That "One Little Troublemaker" Quickly and Easily in 5 Simple Steps
Chapter 6: The Boss From Hell": Help is On the Way
Chapter 7: When Your Team is Clashing With Another Team: Getting Everyone on the Same Page
Chapter 8: Managing Performance and Performance Reviews: Finding Your Coaching Style
Chapter 9: Budgeting: Getting the Help You Need From Others to Save you Time, Effort and Money
Chapter 10: From Forming to Performing: The 10 Best Ways to Develop a Managing Rhythym That Works for You and Your Team