Table of Contents
Introduction xiii
Part I Starting a Project
Chapter 1 Welcome to the Brave New World of Project Management 3
Projects Are Everywhere 4
Where There Is a Project, There Is Project Management 5
Project Management Is Made of Processes 8
Standardize This 9
Quick Success Mantras 11
Chapter 2 Rollercoaster Ride to Project Management: Buckle Up 13
What Are Projects? 14
Defining Projects 15
Defining Operations 16
What Is Project Management? 18
The Life of a Project 21
Initiating a Project 21
Planning the Project 22
Executing the Project 22
Monitoring and Controlling the Project 23
Closing the Project 23
Understanding the Project Management Knowledge Areas 25
Managing Project Scope 25
Managing Project Time 26
Managing Project Cost 26
Managing Human Resources 26
Managing Project Procurement 26
Managing Project Risk 27
Managing Project Quality 27
Managing Project Integration 28
Managing Project Communication 28
Standardize This 29
Process Mapping 29
Understanding a Process 32
Quick Success Mantras 34
Chapter 3 So You Want to Be a Project Manager 35
The Role of a Project Manager: Big Picture 37
Playing the Role of a Project Manager 39
One Head, Many Hats 40
Management Skills of a Project Manager 41
Interpersonal Skills of a Project Manager 44
Expectations and Success 46
Know Your Stakeholders 47
Excelling in the Project Environment 49
Understanding the Organizational Culture 49
Understanding the Organizational Structure 50
Understanding the Global Environmental Factors 53
Identifying Environmental Factors and Process Assets 54
Standardize This 56
Quick Success Mantras 59
Chapter 4 Initiating aProject 61
Initiating a Project: Big Picture 62
Where Projects Come From 64
Defining the Project 66
Laying Down the Foundations for Success 66
Documenting the Project Definition 67
Understanding Project Selection 71
Benefit Measurement Methods 71
Constrained Optimization Methods 75
Expert Judgment 75
Getting Project Authorization 75
Identifying the Project Stakeholders 76
Stakeholder Analysis 77
Stakeholder Management Strategy 78
Standardize This 80
Quick Success Mantras 81
Part II Planning the Project
Chapter 5 Scoping the Project 85
Planning the Project: Big Picture 86
Managing the Project Scope: Big Picture 89
Collecting Requirements for the Project 90
Stakeholder Requirements Document 92
Requirements Management Plan 92
Requirements Traceability Matrix 93
Defining the Project Scope 94
Determining the Scope 94
Documenting the Scope: Project Scope Statement 95
Organizing the Project Work into the Work Breakdown Structure 98
Decomposition 99
What You Get from Creating the WBS 101
Standardize This 103
Quick Success Mantras 104
Chapter 6 Scheduling the Project 105
Managing Time: Big Picture 107
Defining Schedule Activities 109
Preparing for Defining Activities 109
How Do You Really Define the Activities? 110
Results of Defining Activities 111
Sequencing Schedule Activities 112
Determining Dependencies 112
Putting the Activities into an Order 114
Estimating Activity Resource Requirements 116
What You Need to Make the Resource Estimates 117
What You Get from Resource Estimates 118
Estimating Activity Time Requirements 118
Estimation Techniques 121
Scheduling Activities 124
What You Need to Schedule Activities 124
Tools and Techniques for Schedule Development 125
Output of the Schedule Development Process 131
Standardize This 132
Quick Success Mantras 134
Chapter 7 Planning for Project Resources 137
Planning for Resources: Big Picture 138
Developing the Human Resource Plan 139
Preparing for Resource Planning 140
Performing Resource Planning 143
What the Human Resource Plan Contains 145
Estimating Costs and Determining Budget 148
Estimating Project Costs 149
Determining Project Budget 151
Procuring the Project Resources 152
Planning for Procurement 153
Standardize This 157
Quick Success Mantras 158
Chapter 8 Planning for Project Communication 161
Managing Project Communication: Big Picture 163
Communication Types and Models 164
Basic Types of Communication 165
Virtual Communication Models 167
Bus Communication Model 170
Ring Communication Model 171
Star Communication Model 172
Mesh Communication Model 174
Communication Networks and Systems 175
Planning Project Communication 176
Communication Requirements Analysis 177
Communication Technology Determination 177
Communication Management Plan 178
The Many Faces of Communication 179
Standardize This 180
Quick Success Mantras 180
Chapter 9 Planning for Quality and Risk Management 183
Understanding Quality Management 184
Planning Quality 186
Preparing for Quality Planning 186
How You Actually Plan for Quality 188
What You Get from Quality Planning 189
Understanding Risk Management 190
Planning Risk Management 191
Identifying Risks 196
What Goes into Identifying Risks 196
Toolbox for Risk Identification 197
Here Comes the Risk Register 200
Analyzing Risks 201
Qualitative Analysis 201
Quantitative Analysis 205
Planning the Risk Response 211
Input to Risk Response Planning 211
Tools and Techniques for Risk Response Planning 212
Output of Risk Response Planning 215
Standardize This 217
Quick Success Mantras 218
Part III Executing the Project
Chapter 10 Managing Project Work 223
Executing a Project: Big Picture 224
Directing and Managing Project Execution 226
Preparing for Directing and Managing Project Execution 227
What Directing and Managing Project Execution Accomplishes 228
Performing Quality Assurance 231
Input to Performing Quality Assurance 231
Tools and Techniques for Performing Quality Assurance 232
Output of Performing Quality Assurance 233
Conducting Procurements 234
Input to Conducting Procurements 234
Tools and Techniques for Conducting Procurements 237
Output of Conducting Procurements 240
Standardize This 241
Quick Success Mantras 241
Chapter 11 Building and Managing the Project Team 243
Human Resource Management: Big Picture 245
Acquiring a Project Team 246
Getting Ready to Acquire the Project Team 246
What Helps in Acquiring the Project Team 248
What You Actually Acquire 250
Developing the Project Team 251
Tools and Techniques of Team Development 252
Managing the Project Team 257
Input to Managing the Project Team 257
Tools and Techniques for Managing the Project Team 258
Output of Managing the Project Team 261
Standardize This 263
Quick Success Mantras 263
Chapter 12 Managing the Stakes 265
Stakeholder Management: Big Picture 266
Managing Stakeholder Expectations 267
Distributing Information 270
Input to Information Distribution 270
Tools and Techniques for Information Distribution 271
Output of Information Distribution 273
Standardize This 273
Quick Success Mantras 274
Part IV Monitoring and Controlling the Project
Chapter 13 Monitoring and Controlling the Project Work 277
Monitoring and Controlling the Project: Big Picture 279
Controlling Changes in an Integrated Way 280
Incoming Stream of Change Requests 281
Tools and Techniques for Integrated Change Control 282
Output from Integrated Change Control 283
Controlling Quality 284
Talking the Quality Talk 284
Input to Quality Control 285
Tools and Techniques for Quality Control 286
What Comes Out of Quality Control 293
Administering Procurements 294
Standardize This 295
Quick Success Mantras 296
Chapter 14 Monitoring and Controlling the Golden Triangle 297
Monitoring and Controlling the Golden Triangle: The Big Picture 298
Controlling Schedule 300
Input to Schedule Control 300
Tools and Techniques for Schedule Control 301
Output of Schedule Control 302
Controlling Scope 304
Measuring Performance 305
Performance Measurement Analysis for Cost Control 306
Schedule Performance in Terms of Cost 309
Forecasting Techniques 310
Standardize This 313
Quick Success Mantras 313
Chapter 15 Monitoring and Controlling Reporting and Risks 315
Performance Reporting and Risk Controlling: Big Picture 316
Performance Reporting 317
What Goes into Performance Reporting 318
Tools and Techniques for Performance Reporting 319
What Comes Out of Performance Reporting 320
Monitoring and Controlling Risks 321
Tools and Techniques for Risk Monitoring and Controlling 321
Output from Risk Monitoring and Controlling 323
Standardize This 324
Quick Success Mantras 325
Part V Finishing the Project
Chapter 16 Closing the Project: Reaching the Finish Line 329
Closing the Project: Big Picture 330
Verifying the Scope of Project Deliverables 332
Performing Project Closure 333
Input to the Close Project Process 333
Output of the Close Project Process 334
Performing Procurement Closure 336
Input to Closing Procurements 337
Tools and Techniques for Closing Procurements 337
Output of Closing Procurements 338
The Finishing Touch 338
Reviewing the Project 339
Releasing the Resources 339
Saying Goodbye: The Project Turnover 340
Standardize This 340
Quick Success Mantras 341
Chapter 17 Project Management for Success 343
The Big Picture of Project Management 344
The Art and Science of Project Management 346
The Top 10 Rules of Success in Project Management 346
Quick Success Mantra 348
Index 349
