Table of Contents
Introduction xi
1 Love at Work
Jessie's Glove Rick Phillips 2
Climbing the Stairway to Heaven Joanna Slan 4
"Whatever You Need" Martin Rutte 6
All in a Day's Work Naomi Rhode 9
I Heard a Little Voice Anne Walton 11
The Christmas Man Rachel Dyer Montross 13
His Life's Work Wyverne Flatt 16
For the Love of My Father Rick Halvorsen 18
2 On Caring
A Lesson from My Father LaVonn Steiner 22
Bringing Your Heart to Work Sharon Drew Morgen 24
A Pebble in the Water Sally K. O'Brien 28
I Just Can't Believe It Mary Ann Dockins 31
Angel on a Doorstep Shirley Bachelder 33
Santa Comes to Joan Angela Barnett 37
The Arc Angels Jonathan Wygant 39
The Homecoming Jacquie Witherrite 42
Putting People First Robert Levering Milton Moskowitz Michael Katz 46
Justice That Heals David Lerman 48
"Thank You for Believing Me Well" Judy Tatelbaum 50
An Act of Kindness Mike Teeley 52
The Power of Being Human Robert R. Ball 54
A Kind Word Scott Adams 57
The Youngest Cop in Arizona Michael Cody 61
3 The Power of Acknowledgment
The Whale Story Charles A. Coonradt 65
Rich Beyond Measure Christine Barnes 69
Managing from the Heart Hyler Bracey Jack Rosenblum Aubrey Sanford Roy Trueblood 71
Trucks and Trust Tom Peters 72
A Lady Named Lill James M. Kennedy James C. Kennedy 75
"Your Work Is Recognized!" Gary Hruska 78
Two Ripe Bananas Maida Rogerson 81
The Scrapbook Gina Maria Jerome 80
A Coach with Soul Darrell J. Burnett, Ph.D 83
4 Service: Setting New Standards
Banking at Its Best Sharon Borjesson 86
A Passionate Flight Attendant Glenn Van Ekeren 89
The Massage Is the Message Maida Rogerson 92
Not on the Menu Barbara Glanz 94
"Let's Start Over" Richard Porter 97
"Ah, Bambini!" Editors of Conari Press 100
Beyond Order-Taking Art Turock 102
Customer Service Is Not a Mickey Mouse Affair Valerie Oberle 105
Pass It On Kenneth G. Davis, M.D. 107
Wednesday Mornings with Elvis Joy Curci 110
Holy Cow Dennis J. McCauley 113
A Million-Dollar Lesson Petey Parker 115
How to Keep Clients … Even When It Hurts Jeff Slutsky 117
Beyond Expectations Miflt Garrett 120
5 Follow Your Heart
To Have Succeeded Ralph Waldo Emerson 128
Making Bright Memories for Tomorrow Joyce Ayer Brown 129
I Found Myself Saying Yes Margaret J. Giannini, M.D 133
The Professor and Me Catherine Lanigan 135
I Never Write Right Linda Stafford 140
When Dreams Won't Die Marilyn Johnson Kondwani 145
Debbie Fields Gets "Oriented" Celeste Fremon 149
A Walk in the "Woulds" Jeff Hoye 152
A Sign for Our Times Joan Wester Anderson 155
Sacred Stalls Marty Raphael 158
A Hug from a Teenage Boy Nancy Noel Marra 162
6 Creativity at Work
The Adjustment G. Stillwagon, D.C, Ph.C. 166
Doing Good and Doing Well Hanoch McCarty, Ed.D. 169
Attention to Detail Bryan W. Mattimore 172
"Move Over!" Jeffrey Patnaude 174
Search for a Smile and Share It John Murphy 177
Time Out Martin Rutte 180
Poetic Vision John Lumsden 182
7 Overcoming Obstacles
How to Get Their Attention Dr. Ann E. Weeks 187
Attitude Is Everything Francie Baltazar-Schwartz 189
Leading the Charge! Mike Wickett 192
The Phantom John Scherer 194
Staying Motivated Mike Stewart 198
We Will Survive Beverly Sills 202
Credit, Not Charity Mohammad Yunus 304
The Question Bob Moore 207
Tony Trivisonno's American Dream Frederick C. Crawford 209
The Great Dill Deal The Reverend Aaron Zerah 213
A Journey of Friendship Steven B. Wiley 216
8 On Courage
Billy Jeff McMullen 220
"If I Were Really Important…" Susan Jeffers, Ph.D. 224
That One Moment Chris Covert 226
A Little Courage Goes a Long Way Sandra Crowe 229
It Takes Chutzpah! Jeff Hoye 233
A Captive Audience Neil Balter 235
A True Leader Martin L. Johnson 239
The Scoutmaster and the Gunslinger John Scherer 241
Take a Stand Denis Waitley 246
9 Lessons & Insights
The Blind Man Helice Bridges 251
Dave Thomas Serves Up Advice for Graduates of All Ages Dave Thomas 256
The Uncommon Professional Kenneth L. Shipley 259
Stressbusters Tim Clauss 262
A Lesson in Leadership Michael Shandler, Ed.D. 266
Mother Knows Best Nicholas Economou 269
Why Coaches Really Coach William T. Brooks 272
Let Your Light Shine Nido Qubein 275
Spiritual Unfoldment at the World Bank Richard Barrett 278
It Is Later Than You Think Frederic Loomis 281
Who Is Jack Canfield? 285
Who Is Mark Victor Hansen? 286
Who Is Maida Rogerson? 287
Who Is Martin Rutte? 288
Who Is Tim Clauss? 289
Contributors 290
Permissions 299
