Lifescripts: What to Say to Get What You Want in Life's Toughest Situations
Excerpt from Lifescript #1: Asking for a Salary Increase

Icebreaker: I'd like to thank you for the opportunity you and the company have given me. I recognize that you've been very influential in my growth and advancement. However, I have a problem that I need your help with.

Pitch #1: What has happened is that I've been concentrating solely on my professional growth and haven't been paying any attention to my stream of income . . .

Pitch #2: I think my salary no longer reflects my contribution to the company . . .

Pitch #3: I think my salary no longer matches my job responsibilities . . .

Whether you need to ask your boss to stop micromanaging, terminate a subordinate, confront a peer, or cold call a potential client, Lifescripts gives you the most effective approach–and the actual words–to use.

The bestselling guide to self-improvement and success, Lifescripts has been completely revised and updated, taking a sharp self-help focus and adding more than 50 scripts that help you prepare for difficult conversations both inside and outside the office. Each of the 109 Lifescripts gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You'll also find strategic pointers on attitude, timing, preparation, and behavior.

From dealing with human resources to confronting a backstabber to closing a deal, Lifescripts provides a road map to navigate successfully through the most perplexing, problematic dialogues you may face in the course of your life.

1112463743
Lifescripts: What to Say to Get What You Want in Life's Toughest Situations
Excerpt from Lifescript #1: Asking for a Salary Increase

Icebreaker: I'd like to thank you for the opportunity you and the company have given me. I recognize that you've been very influential in my growth and advancement. However, I have a problem that I need your help with.

Pitch #1: What has happened is that I've been concentrating solely on my professional growth and haven't been paying any attention to my stream of income . . .

Pitch #2: I think my salary no longer reflects my contribution to the company . . .

Pitch #3: I think my salary no longer matches my job responsibilities . . .

Whether you need to ask your boss to stop micromanaging, terminate a subordinate, confront a peer, or cold call a potential client, Lifescripts gives you the most effective approach–and the actual words–to use.

The bestselling guide to self-improvement and success, Lifescripts has been completely revised and updated, taking a sharp self-help focus and adding more than 50 scripts that help you prepare for difficult conversations both inside and outside the office. Each of the 109 Lifescripts gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You'll also find strategic pointers on attitude, timing, preparation, and behavior.

From dealing with human resources to confronting a backstabber to closing a deal, Lifescripts provides a road map to navigate successfully through the most perplexing, problematic dialogues you may face in the course of your life.

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Lifescripts: What to Say to Get What You Want in Life's Toughest Situations

Lifescripts: What to Say to Get What You Want in Life's Toughest Situations

by Stephen M. Pollan, Mark Levine
Lifescripts: What to Say to Get What You Want in Life's Toughest Situations

Lifescripts: What to Say to Get What You Want in Life's Toughest Situations

by Stephen M. Pollan, Mark Levine

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Overview

Excerpt from Lifescript #1: Asking for a Salary Increase

Icebreaker: I'd like to thank you for the opportunity you and the company have given me. I recognize that you've been very influential in my growth and advancement. However, I have a problem that I need your help with.

Pitch #1: What has happened is that I've been concentrating solely on my professional growth and haven't been paying any attention to my stream of income . . .

Pitch #2: I think my salary no longer reflects my contribution to the company . . .

Pitch #3: I think my salary no longer matches my job responsibilities . . .

Whether you need to ask your boss to stop micromanaging, terminate a subordinate, confront a peer, or cold call a potential client, Lifescripts gives you the most effective approach–and the actual words–to use.

The bestselling guide to self-improvement and success, Lifescripts has been completely revised and updated, taking a sharp self-help focus and adding more than 50 scripts that help you prepare for difficult conversations both inside and outside the office. Each of the 109 Lifescripts gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You'll also find strategic pointers on attitude, timing, preparation, and behavior.

From dealing with human resources to confronting a backstabber to closing a deal, Lifescripts provides a road map to navigate successfully through the most perplexing, problematic dialogues you may face in the course of your life.


Product Details

ISBN-13: 9781119571964
Publisher: Wiley
Publication date: 03/27/2019
Sold by: JOHN WILEY & SONS
Format: eBook
Pages: 496
File size: 43 MB
Note: This product may take a few minutes to download.

About the Author

STEPHEN M. POLLAN was a successful practicing attorney for over forty years. He offered pragmatic career, financial, business, and legal advice to individuals and businesses. Pollan was CNBC's on-air personal finance expert for five years.

MARK LEVINE lives with his wife and his Newfoundland Moses in Ithaca, New York.

POLLAN and LEVINE have coauthored many books on business and personal finance, including Die Broke.

Table of Contents

Introduction: The Secret of Using Lifescripts
PART I: LIFESCRIPTS FOR THE OFFICE
Chapter One: Lifescripts for Job Hunting
1: Cold Calling for an Informational Interview
2: Asking a Manager for Job-Hunting Advice
3: Asking a Current Supervisor for a Job Recommendation
4: Responding to a Salary Offer
5: Interviewing for a Career-Shift Job
6: Responding to Tough Interview Questions
Chapter Two: Lifescripts for Dealing with Superiors
7: Asking for a Salary Increase
8: Asking for a Promotion
9: Asking for Flextime
10: Asking for Emergency Leave
11: Asking for an Increased Budget
12: Breaking Bad News to a Boss
13: Maximizing a Performance Review
14: Asking for a Salary Advance
15: Meeting a New Boss
16: Justifying an Expense Report
17: Pitching a Reluctant Supervisor
18: Refusing an Assignment
19: Asking for a Deadline Extension
20: Asking for Relief from an Assignment
21: Asking Someone to Become Your Mentor
22: Asking for a Lateral Reassignment
23: Warning Your Superior of Potential Client Problems
24: Warning Your Superior of Potential Vendor Problems
Chapter Three: Lifescripts for Dealing with Subordinates
25: Criticizing a Subordinate's Work
26: Turning Down a Raise Request
27: Adding Responsibilities without Adding Pay
28: Changing a Subordinate's Job Status to Part-Time
29: Announcing a Salary Reduction
30: Warning a Subordinate to Stop Drinking
31: Fixing a Flextime Problem
32: Turning Down a Promotion Request
33: Giving a Negative Performance Review
34: Correcting Repeated Mistakes by a Subordinate
35: Turning Down a Subordinate's Request for Time Off
Chapter Four:Lifescripts for Office Politics and Behavior
36: Confronting a Backstabbing Peer
37: Ratting on a Colleague
38: Complaining About an Immediate Superior's Behavior
39: Confronting a Sexual Harasser
40: Tactfully Suggesting Better Hygiene
41: Suggesting No Further Drinking to a Peer
42: Dealing with a Sexual Harassment Charge between Subordinates
43: Going over Your Boss's Head
44: Demanding Better Work Habits from a Subordinate
45: Asking a Subordinate to Improve Her Appearance
46: Handling a Subordinate's Personal Use of Equipment
Chapter Five: Lifescripts for Terminations
47: Giving Two Weeks' Notice to Your Boss
48: Negotiating for More Severance
49: Firing an Employee
PART II: LIFESCRIPTS FOR BUSINESS
Chapter Six: Lifescripts for Customers and Clients
50: Cold Calling a Potential Client
51: Explaining an Overcharge to a Client
52: Breaking Bad News to a Client
53: Refusing a Client's Request
54: Resurrecting a Former Client
55: Dealing with a Client Who Is Angry with Your Staff
56: Correcting a Client's Behavior
57: Apologizing to a Client for Your Own Mistake
Chapter Seven: Lifescripts for Lenders and Investors
58: Being Interviewed by an Institutional Investor
59: Asking an Institutional Investor for More Money
60: Approaching a "Friendly" Investor
61: Asking a "Friendly" Investor for More
62: Asking an Institutional Lender for More
63: Asking an Institutional Lender to Recast Terms
64: Approaching a "Friendly" Lender
65: Asking a "Friendly" Lender to Recast Terms
66: Approaching the Representative of a "Friendly" Lender
Chapter Eight: Lifescripts for Vendors
67: Asking a Vendor to Reduce a Price
68: Complaining to a Vendor About Service
69: Getting a Vendor to Come in with a Very Low Bid
70: Asking a Vendor to Accelerate Work
Chapter Nine: Lifescripts for Partners
71: Asking a Partner to Do More Work
72: Asking a Partner to Improve Behavior
73: Asking a Partner to Contribute More Money
74: Complaining to a Partner about One of His Family Members
Chapter Ten: Lifescripts for Sales
75: Renegotiating a Price with a Client or Customer
76: Explaining a Delay to a Client or Customer
77: Overcoming Stalls When Selling
PART III: LIFESCRIPTS FOR PERSONAL FINANCE
Chapter Eleven: Lifescripts for Consumer Issues
78: Complaining about a Service Provider's Work
79: Returning Unwanted Merchandise for a Cash Refund
80: Asking a Craftsperson to Redo Work
81: Getting a Manufacturer to Honor an Expired Warranty
82: Appealing a Bureaucratic Decision
83: Returning a Meal in a Restaurant
84: Suggesting an Overcharge Took Place
85: Requesting Better Service from a Professional
86: Setting a Professional's Fee
87: Terminating a Relationship with a Professional
Chapter Twelve: Lifescripts for Creditors and Lenders
88: Asking a Creditor for More Time
89: Arguing a Creditor Out of Collection
90: Explaining a Prior Bankruptcy to a Lender
91: Appealing a Loan Rejection
92: Asking for a Lower Interest Rate on Your Credit Card
93: Handling a Telephone Call from a Bill Collector
Chapter Thirteen: Lifescripts for the Family
94: Discussing Funeral Planning with Your Parents
95: Discussing Funeral Costs with Siblings
96: Discussing Parents' Elder Care Costs with Siblings
97: Splitting a Deceased Parent's Personal Property
98: Offering Financial Help to Parents
99: Asking a Parent for Money in an Emergency
100: Asking a Parent for Money in a Nonemergency
101: Discussing Wedding Expenses with Parents
102: Suggesting a Prenuptial Agreement with Your Future Spouse
103: Negotiating a Big-Ticket Purchase with Your Spouse
104: Debating Vacations with Your Spouse
105: Discussing Potential Relocation with Your Spouse
106: Raising the Issues of AIDS Testing and Safe Sex Practices
107: Breaking an Engagement
108: Ending a Personal Relationship
109: Asking Your Spouse to Lose Weight.
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