Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement

by Terry R. Bacon PhD, Laurie Voss PhD

Overview

The fully revised follow-up to Training Media Review's "BEST2BUY" Winner

If every person is unique, why do coaches use the same worn-out methods for everyone?

Employees seeking performance improvement require a coaching approach tailored to meet their specific needs and preferences. In Adaptive Coaching, Second Edition, executive development experts Terry Bacon and Laurie Voss draw from over 2,000 case studies of Fortune 500 employees to show how people prefer to be coached - and the powerful results coaches can achieve by being adaptable.

This essential handbook offers the key tools and techniques that coaches require to identify clients' real needs, negotiate expectations, adapt to different working styles, and help clients change. Bacon and Voss also include numerous examples of coaching dialogues that illustrate how to initiate coaching sessions, build rapport, ask probing questions, give feedback, challenge clients, and effectively close coaching sessions.

With four new chapters, Adaptive Coaching, Second Edition explores new coaching techniques for encouraging transformative change in your clients. It is the perfect companion to your creative, unique coaching sessions, teaching you to master the on-going and ever changing dialogue between coach and client.

Product Details

ISBN-13:	9781857884722
Publisher:	Quercus
Publication date:	01/11/2011
Sold by:	Hachette Digital, Inc.
Format:	eBook
Pages:	228
File size:	5 MB

About the Author

Terry R. Bacon, PhD is founder, CEO, and chairman of Lore International Institute, a global executive development firm whose work with such Fortune 500 firms as American Express, Cargill, Centex, Fluor, General Electric, Halliburton, Raytheon, and Ford Motor Company has included executive assessment, coaching, education, and organizational consulting in talent management and human capital development. He has coached thousands of executives and designed and delivered hundreds of programs on leadership, management, and interpersonal effectiveness over his 30-year career as a coach, teacher, and consultant. A prolific author and popular speaker, his most recent books include Winning Behavior, The Behavioral Advantage, Powerful Proposals, and Adaptive Coaching.

Laurie Voss, PhD is founder and owner principal of At-Elevation Consulting, a business specializing in executive assessment and executive coaching. She is one of the world's leading authorities on executive coaching, particularly in global enterprises and complex organizations. She partners with organizations to create systemic approaches to global executive coaching programs that serve individuals as well as the full enterprise. While at Lore International and Korn/Ferry International, she recruited, certified and supervised more than 300 coaches and architected the online infrastructure allowing coaches and clients to have real-time communication with each other.

Table of Contents

Acknowledgments vii

About the Authors xi

Introduction xv

Part 1 Assessing Clients' Needs 1

1 The Contexts of Coaching 5

2 Negotiating Expectations 25

3 The Needs Compass 41

4 The Real Issues 61

5 Adapting to Clients' Preferences 89

Part 2 Practicing Adaptive Coaching 121

6 Initiating Coaching Sessions 123

7 Managing the Dialogue 137

8 Listening and questioning 157

9 Sharing Your Observations with Clients 183

10 Pushing and Pulling 205

11 Closing Coaching 227

Part 3 Driving Deep and Lasting Change 239

12 Helping Clients Change 243

13 Transformational Coaching (from the Inside Out) 265

14 Performance Coaching (from the Outside In) 295

Part 4 Becoming an Adaptive Coach 319

15 The Informed Practioner 321

16 Completing Your Own Journey 329

References 335

Resources for Adaptive Coaches 339

Index 355

Editorial Reviews

A practical, thoughtful book for anyone involved in coaching. The author-s vast and deep pool of experiences is translated into a useful, accessible tool.—Christine Scordato, Managing Director, Director of Learning and Development, Putnam Investments

This book is not only a roadmap but also a vehicle to understanding how to use coaching to sustain the leadership qualities of everyone.—Rey Carr, CEO, Peer Resources

Terry Bacon and Laurie Voss are the -real deal—of the coaching world. The combination of their extensive experience and practical approach makes Adaptive Coaching, 2e, a playbook for coaches of all experience levels and backgrounds. Combining their client based research with great techniques and simple models is brilliant. This goes on my shelf of favorites.

Adaptive Coaching has value for anyone engaged in coaching activities. The information is immediately useable and has the potential to positively impact any organization.—Training Media Review

From the Publisher