Apology for Erebus

by Janet Sayers

Overview

Takes a close look at the business apology, using the example of the Air New Zealand TE901 Erebus Disaster to show how and why organisations need to apologise well. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers.

Product Details

BN ID:	2940155263593
Publisher:	Janet Sayers
Publication date:	05/19/2018
Series:	Interface: Essays, Cases and Stories for Use in Business Education
Sold by:	Smashwords
Format:	eBook
File size:	871 KB

About the Author

Associate Professor Janet G Sayers is an experienced educator and researcher. She writes about story-telling and narrative in business and has developed many unique resources that can be used in classrooms around the world.