Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development

by Sarah Lewis, Jonathan Passmore, Stefan Cantore

Overview

Appreciative Inquiry (AI) is a widely recognised process for engaging people in organizational development and change management. Based on conversational practice, it is a particular way of asking questions, fostering relationships and increasing an organization's capacity for collaboration and change. It focuses on building organizations around what works, rather than trying to fix what doesn't, and acknowledges the contribution of individuals in increasing trust and organizational alignment and effectiveness. Appreciative Inquiry for Change Management studies AI in depth, identifying what makes it work and how to implement it to improve performance within the business.

Appreciative Inquiry for Change Management explains the skills, perspectives and approaches needed for successful AI, and demonstrates how a practical conversational approach can be applied to organizational challenges in times of change. Case studies from organizations that have already integrated AI into their change management practice, including Nokia and BP, reveal why the processes are valuable and how to promote, create and generate such conversations in other organizations. Written in jargon-free language, this second edition now includes chapters on how positive psychology can enhance appreciative practice and appreciative coaching, making it an essential resource for anyone looking to implement AI in their organization.

Product Details

ISBN-13:	9780749477929
Publisher:	Kogan Page, Ltd.
Publication date:	09/03/2016
Sold by:	Barnes & Noble
Format:	eBook
Pages:	304
Sales rank:	933,209
File size:	3 MB

About the Author

Sarah Lewis is an Associated Fellow of the British Psychological Society, a Principal member of the Association of Business Psychologists, and the owner of Appreciating Change, where she works as a facilitator and consultant.

Jonathan Passmore is an award-winning professor of psychology with an international reputation for his work in coaching, change and leadership. He is managing director of Embrion and consults and speaks at conferences across the world.

Stefan Cantore is the Principal Teaching Fellow in Organizational Behaviour and HRM and the Director for the MSc in Organizational Change Management at the University of Southampton. He is an experienced leadership and organizational development consultant.

Sarah Lewis is a chartered occupational psychologist, an Associate Fellow of the British Psychological Society, and a founder member of the Association of Business Psychologists.

Professor Jonathan Passmore is a business psychologist with five degrees and has an international reputation for his work in coaching, change and leadership. He has published over twenty books on the themes of leadership, personal development and change, including editing the Association for Coaching series of coaching titles. He consults and speaks at conferences across the world from the US to Europe and Asia.

Jonathan Passmore has written more than 100 peer review research papers and book chapters and has won several awards including the 2010 AC Global Coaching Award for his contribution to practice and research and the Association for Business Psychologists Chairmans Award in 2015. You can find out more about his writing, speaking and research at www.jonathanpassmore.com

Stefan Cantore is a consultant in the areas of leadership and organization development. He is a Senior Teaching Fellow in Organisational Behaviour and Human Resource Management at the University of Southampton Management School, UK.

Stefan Cantore is an experienced leadership and organisational development consultant with a practice focussed on helping leaders and organisations use conversation as a process for change. He has used appreciative inquiry across a wide range of organizations and is an experienced conversational practitioner. Stefan is a qualified coach and has Masters Degrees in both People and Organisational Development and Business Administration.

Table of Contents

• Section - 01: Organizations as machines, workers as cogs and management as a control process;
• Section - 02: An alternative approach: organizations as living human systems;
• Section - 03: The development of conversational approaches to organizational change;
• Section - 04: Appreciative Inquiry: how do you do it?;
• Section - 05: The power of the question;
• Section - 06: The power of conversation;
• Section - 07: Extending practice: working with story in organizations;
• Section - 08: Extending practice: working with appreciative coaching;
• Section - 09: How Positive Psychology enhances Appreciative Inquiry;
• Section - 10: Developing your conversational practice;
• Section - 11: Becoming an appreciative conversational practitioner;
• Section - 12: How to introduce Appreciative Inquiry and related approaches to your organization;
• Section - 13: Case study: using Appreciative Inquiry at BP Castrol Marine;
• Section - 14: Case study: revitalizing corporate values in Nokia;
• Section - 15: Case study: World Café enabling strategic change at the American Society for Quality;
• Section - 16: Case study: rapidly transforming conflict into co-action at a South African coal mine;
• Section - 17: Case study: applying Appreciative Inquiry to deliver strategic change at Orbseal Technology Center;

What People are Saying About This

From the Publisher

"This book explains how AI works and how to use it to deal with common organizational challenges. The first part of the book contrasts the view of organizations as machines with the alternative perspective of organizations as living systems capable of using imagination and positive emotional energy to produce change....The book includes an annotated list of websites for discussion groups, online spaces, and consultancies." - Book News, Inc.

Editorial Reviews

"This is a great book from which I've taken nuggets that will inform both my coaching and facilitation, and will be a great resource for those seeking to enable change in a positive way."

Ian Pettigrew for HR Director

"This is a great read for the novice AI practitioner as well as anyone interested in the power of positive change. It's more than a book on AI. It provides us with methods that are wholly relevant to today's multi-generational, inclusive and emergent world of work."

Iain Harrison

"Accessible and comprehensive, this book is the 'go to' guide for anyone wanting to take their first steps to understanding and applying more positive, affirming and successful approaches to change management."

Paul Neville

"This book will change the way we talk, relate and think about change. The authors unpack the meaning and significance of Appreciative Inquiry and the positive revolution in 'conversation-based change', with powerful stories and brilliantly clear writing. It is a remarkable how-to book that perfectly blends theory, practice and life-empowering perspectives. A must read for anyone interested in leading with hope and optimism, and creating the future through the collaborative engagement of our highest human strengths."

David Cooperrider

"I unequivocally recommend this book to anyone who wants to learn new ways of authentically engaging with others in business... be prepared to be challenged on fundamental assumptions that you may have about the nature of organizations, the problem-solving mindset, conversations and change itself."

Sherwood Fleming, Sherwood Fleming's Intercultural Communication Insights - Sherwood Fleming

Praise for the previous edition:

"This book will change the way we talk, relate, and think about change. The authors unpack the meaning and significance of Appreciative Inquiry and the positive revolution in 'conversation-based change' with powerful stories and brilliantly clear writing. It is a remarkable how to book that perfectly blends theory, practice and life-empowering perspectives. A must read for anyone interested in leading with hope and optimism, and creating the future through the collaborative engagement of our highest human strengths."

Case Western Reserve University - Prof. David Cooperrider

"This book explains how AI works and how to use it to deal with common organizational challenges. The first part of the book contrasts the view of organizations as machines with the alternative perspective of organizations as living systems capable of using imagination and positive emotional energy to produce change....The book includes an annotated list of websites for discussion groups, online spaces, and consultancies." - Book News, Inc.

From the Publisher