Body Language Secrets to Win More Negotiations: How to Read Any Opponent and Get What You Want
226
Body Language Secrets to Win More Negotiations: How to Read Any Opponent and Get What You Want
226eBook
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Overview
The success of a negotiation is profoundly affected by how well you read body language. How can you learn to read the subtle clues—many lasting a fraction of a second—that your opponent projects? Body Language Secrets to Win More Negotiations will help you discover what the “other side” is revealing through body language and microexpressions, and how to control your own. It will help you become more adept at leveraging your knowledge of emotional intelligence, negotiation ploys, and emotional hot buttons. Through engaging stories and examples, Body Language Secrets to Win More Negotiations shows you how to employ a wide range of strategies to achieve your negotiating goals. You will learn:
• How to employ your knowledge of body language to instantly read the other negotiator’s position.
• Insider secrets that will give you an advantage in any negotiation.
• Techniques to overcome common obstacles that hamper your negotiations
Learning to read and send body language signals enables anyone, anywhere, to gain an advantage in any negotiation, from where to go for brunch to what price to pay for a global corporate acquisition.
“A book that should be on everyone’s must-read list.” ?Roger Dawson, author of Secrets of Power Negotiating
“This practical book is loaded with proven strategies and tactics to negotiate effectively and get a better deal every time.” ?Brian Tracy, author of The Power of Self-Confidence
“Greg Williams, the Master Negotiator, could sell ice to Eskimos.” ?Neil Cavuto, Fox Business News Anchor
Product Details
| ISBN-13: | 9781632659422 |
|---|---|
| Publisher: | Red Wheel/Weiser |
| Publication date: | 06/23/2023 |
| Sold by: | Barnes & Noble |
| Format: | eBook |
| Pages: | 226 |
| Sales rank: | 330,781 |
| File size: | 2 MB |
About the Author
Read an Excerpt
CHAPTER 1
Silent Signals: Observing Subtle and Not-So-Subtle Cues
Director of Purchasing Sharma Modi quietly observed the vendor sitting in front of him. Bill Walters was asking Sharma to make a significant investment in his products. Sharma observed Bill's body language. Bill shifted in his seat every few minutes. His hands trembled when he reached for his coffee cup. There was a thin sheen of perspiration on his face. Sharma said, "Bill, I have a feeling this sale means a lot to you." "Oh no," Bill replied. "We have plenty of business." After thinking about what he observed, Sharma made an offer that was substantially less than what Bill requested. Bill hesitated and then said, "Fine, let's do the deal."
In this situation, Sharma noted Bill's signs of anxiety. Even though Bill actually stated that, "Oh no, we have plenty of business," that was likely not the case based on his body language. Bill truly did need the business. Sharma revised the offer based on that knowledge. In this chapter, you'll discover how to use what you sense and see in a negotiation based on the body language that you discern.
Body Language as Nonverbal Communication
Body language can be verbal and nonverbal. Nonverbal verbal communication is expressed through your voice, such as clearing your throat. You could be saying, "I'm getting choked up possibly." Your body tries to adapt to your environment, and it makes corrections and sends signals based on how you feel. That's one reason why you should always be aware of body language signals.
There are countless forms of nonverbal communication:
• head movement
• rubbing eye, fingers, hands, arm, or leg
• shifting of body, shuffling or tapping feet
• swinging leg when sitting, drumming fingers
• gesturing with hand toward or moving away
• smiling
• frowning
• scowling
Studies indicate that up to 90 percent of communication is actually transmitted via body language. Words comprise only 10% of communication. Other people observe the subtleties that your body language conveys, and thus 90% is a huge percentage of the communication process. Everyone should be astute about body language signals. You may be saying something that happens to be exactly opposite to what you really believe. Your body language will betray you. If your body language is sending a different signal, your message will be diluted simply because the body language is out of sync with what you are saying.
You are more aware of body language than you might realize. A lot of times we will talk about how we felt a certain sensation as a result of interacting with someone. We are sensing but are not truly conscious of the body language signals being projected. Also, you will hear nonverbal clues when you speak to someone over the phone. Even if you're reading, you can pick up inflections based on words and tone of the writing.
Body Language from Head to Toe
Pay attention to what people do with their hands, arms, feet, mouth, and head to become better at sensing body language. Their gestures will give you insight. I'd like you to imagine that you're standing in front of Bill, with whom you are negotiating. I am going to take you on a guided tour of what you should observe about him.
Expressing body language with the head
Someone's head gestures will definitely give you insight into what he is thinking. Tilting his head could mean that he is deliberating. It could also convey that Bill is inquisitive or in the process of trying to back away from something that has been said.
Eye movements signal thought processes. Most people will tend to look up and to the left when they are trying to recall something that has occurred in the past. You can test this by observing the person's reaction to a neutral comment. You might say something like, "We had good weather yesterday. Do you remember what the weather was like last week at this time?" Observe which direction the person looks. If he looks up and to the left, he's trying to recall. If he looks up and to the right, he could be doing the exact same thing. By establishing his baseline (i.e., which direction he looks to retrieve information), you're able to discern what the act means to him.
This reaction means you need to go further by asking another question. Ask another neutral question, such as about another experience you shared. "Do you remember when (a specific thing) happened?" Observe how Bill moves his eyes to recall the information based on your question.
When Bill looks up and to the left, you know that he is trying to recall what he actually experienced. You get the insight that more than likely this person looks up and to the left to recall information. If he is trying to remember a sound, he will tend to look directly to the left. If he is trying to think about something that's an auditory signal and he is contemplating what that was, he will tend to look down and to the left. Establish his baseline by asking different questions at different times.
Suppose you are talking to Bill about something that relates to emotion. Note what he does with his eyes. A person who is trying to get in touch with his emotions will look down and to the right. That's so important to observe when you're at the negotiation table because that will give you the insight as to how someone truly feels about an offer, a counter offer, and so on.
A person who looks directly to the right may be trying to think of a sound he has not heard before. As an example, if I said, "Imagine if a cow and a chicken were combined. What sound would it make?" Bill might tend to look to the right because he is trying to construct the sound.
Suppose he looks up and to the right. He is visually trying to create an image or a thought in his mind. You say something along the lines of, "What do you think the weather might be like next week based on what it's been like the last few days?" Watch Bill look up and to the right to try to answer that question.
I used the weather as an example, but you can observe the same thing from a negotiation perspective. Now that you have established the baseline by which Bill uses his eyes, you can then decipher to what degree he is being truthful. Ask, "Is this the best offer that you can make?" Note the direction in which he moves his eyes. Let's say he looks up and to the right. He is actually trying to construct whether or not it is the best offer.
Take it a step further. Begin your sentence with, "I understand in the past...." Notice you're already given a subtle sense of direction. "I understand in the past that only 75% of your products passed the initial quality control check." Based on what you have already observed about his eye movements, you know that Bill should be looking up and to the left to recall what has occurred in the past. Instead, you watch him look up and to the right. Now you know that likely he is in the process of creating a response that may not be as accurate as he wants you to believe. You've gained insight just from watching his eye movements. Refer to Figure 1.
Be aware of head movement in combination with what Bill says. As he says, "No, that's not true," he is nodding his head forward. This is a negotiation principle that I will return to again: When there is a conflict between what someone says and what his body language reveals, always believe the body language. The body does not lie. It attempts to act per what it believes to be the truth.
While you are talking to Bill you notice that one end of his mouth is curled upward. That is a sign of contempt. He may be saying with that movement, "How dare you try to put me on the spot. Don't try to catch me like that." If he is astute at reading body language, he may also be saying, "I know exactly what you are trying to do and it's not going to work here."
Bill smiles as he's delivering his rebuttal or reply to your question. At the same time, with the smile on his face, he leans back and put his hands behind his head. He is indicating with that body positioning and smile, "Okay, that's a good question. Nice try, buddy." He's literally moving away from the question, indicating that maybe you do know something or have hit a sensitive negotiating point that he would rather avoid.
Bill's hands on the back of his head are intended to tell you that he is in control of this situation. Leaning away from the question could mean he is stalling for time before he responds. Be attentive to the tone of what he says next. Suppose he says, "I'm not exactly sure that's a valid statement." Here, he is questioning the validity. Contrast that position with a different response: Bill says, "That's definitely not true." That is an emphatic statement.
Watch for clusters of gestures
Look for clusters of body language signals to confirm Bill's negotiating stance. Let's say instead of having a smile on his face he had a frown. He displayed with a frown the disdain that he had for you even posing such a question. "You don't know what you're talking about" could also be the implied meaning. Observe if he moves away from you, if he moves toward you, if he has a smile on his face, if he's frowning, if one corner of his lip is actually turned up displaying contempt, or if by chance he leans forward as he's talking.
Imagine Bill sitting at his desk. He has his hands folded on his desk as he leans forward, smiles, and says, "That's definitely not true. The most recent study showed that 95% of our products passed the initial quality control check." His hands tell you he has patience. Leaning forward tells you he confidently thinks he is in control as he confronts you or your negotiating strategy face-to-face.
The reason I'm highlighting what Bill feels is because we sometimes say, "He lied" in a situation when the data that he cited were inaccurate. In reality, that does not have to be the case even though his body language was aligned with everything that he said. Instead, he truly may not have known the answer but thought that he was telling the truth. Based on your own knowledge of the data, you might respond by saying, "Your quality control manager issued a report this year that showed the actual results were 75%." Watch Bill's body language as he responds to your statement.
There are a host of nonverbal and verbal signals. Knowing what to watch for will give you great insight into the thought process of the opposing negotiator. With such information, you'll understand to what degree his offers and counteroffers are positional. Do they set the stage for future offers/counteroffers or are they immediate reactions, such as "I better accept this offer, or I could run the risk of losing the deal"? Thus, you'll enhance your negotiation efforts and be more successful as a result of your astuteness in deciphering verbal and nonverbal signals.
How the arms convey meaning
You've learned about eye movements, head gestures, smiles, and frowns. When Bill has his arms apart, he is displaying the fact that he is really open to what it is that you and he are discussing.
Sometimes you'll see people with crossed arms. Don't be misled by this. People who are not astute at discerning body language will say, "Oh, that person's crossed arms mean that he is not receptive; he is not open." That could be the case, but remember what I said about always first establishing a foundation for how someone uses his body in situations before you start making assumptions about what one gesture means. You truly cannot reach conclusions about his demeanor from one gesture. You need to seek out the meaning from clusters of body language gestures.
As you progress in your negotiations, you observe that Bill has his arms crossed sitting opposite from you and has one leg over the other. That is more of a confirmation that he is a little closed minded and is not thinking as openly as you would like. It's an example of a cluster of gestures with both arms and legs crossed.
Because of their anatomy, women tend to cross their arms more than men. Crossing the arms could have several meanings:
• Fatigue
• Feeling cold
• Trying to get more comfortable
• Satisfaction with a point just won
• Agreement with you
Note the timing of when the person crosses his arms. If Bill crossed his arms again when a point is favorable to him, you then know Bill uses that gesture to indicate satisfaction as opposed to dissatisfaction. Observe how the person uses that gesture to determine its meaning.
Hands convey meaning
As people speak, observe if they have their palms up, indicating that they are receptive to you. Now, here's where words and body language may conflict. Suppose Bill says to you with his palms down, "I think this offer is going to be really good for you, and I think you should accept it." That's an incongruent message: While Bill says it is good for you, he is pushing his palms toward the floor, which conveys, "No, I don't really think it's good for you. It may be more advantageous for me." That's yet another gesture to be observant of as far as how someone uses his hands.
A good negotiator may say to you as you make your offer to him, "I think that may be a good offer for me." His hands are palms down. Consider that he may intentionally be telling you that he is not really sure if it is a good offer. He is leading you to believe that right now, but he is planning to come back and test that offer somewhere down the line.
There are so many nuances that occur when a person uses gestures. Make a conscious effort to watch your opponent's gestures to look for patterns of their use. Gestures may be related to a particular timeframe of the negotiation and be associated with clusters of other nonverbal body language. They can lead you to make some assumptions that you can test during the negotiation.
Pulling one hand back as you're speaking gives emphasis to the hand with which you are gesturing. Bill has his right palm up and his arm is back. His left hand is out and his palm is down. He says, "This is going to be the best deal that you can get. I would suggest that you take it." Bill's body language is conveying that by holding that right hand back with the palm up there may be more you can gain. His left hand extended with the palm down is indicating to you, "Actually, I want you to think this is the best deal," but the mixed message leads you to the insight that there may be more for you to gain.
Be aware that different gestures made by arms and hands convey a great deal of meaning. Properly interpreted, they reveal thought processes that can affect the negotiation.
Handshakes
Let's say Bill places one hand on top of yours. You may perceive the message from Bill as, "I'm superior to you. I'm hands up on you." You may feel patronized. That does not necessarily have to be a bad thing for you. In response, you might think to yourself, "You can feel superior to me but watch out. That will change." You may decide to display a completely different body language signal to take charge of the negotiation, which might throw Bill off course. When you note how the other negotiator shakes hands, you will get insight into what that negotiator might be thinking. Even from the handshake and the moment the negotiation process officially starts, you will get clues about Bill.
Note the firmness of a handshake. A hard handshake can convey, "Don't mess with me." A hard handshake can also be an overcompensation from a person who is weaker but does not want you to observe that he is weaker. Bill may be thinking, "I need this deal so badly. I have got to come away with this deal, but I can't show weakness." He overcompensates for that thought with a very hard handshake.
Here's what you can do when you receive a hard handshake. Offer to shake hands several times and see what happens with that handshake. If it moderates in any way, think about what is really occurring as to why the handshake has altered.
An initial handshake can be hard, soft, or limp. Does it change during the negotiation? By observing the degree it's altered, you'll gain insight into the opposing negotiator's mind-set. If you note other body language gestures (cluster of gestures) leading up to that point, you should be able to confirm his change in perspective and why it occurred. The combination of gestures will give you a sense of the direction of the other negotiator.
Using the Hand to Touch the Other Negotiator
There are certain safe parts of the body that are typically touched during a negotiation: the shoulder or elbow.
Hand on the shoulder
A person putting her hand on someone's shoulder could be indicating that she is feeling superior. You should always maintain a healthy perspective about your negotiation abilities and that of the other negotiator. Don't allow the perception of size to serve as a detriment in your negotiation efforts. For example, if you are shorter than the opposing negotiator, you can compensate for it by standing closer. You will send a subliminal message that you are not afraid to be in the other negotiator's space. If you wish not to send such a message, you can stand slightly farther away, which wouldn't amplify the height difference if you stood closer.
(Continues…)
Excerpted from "Body Language Secrets to Win More Negotiations"
by .
Copyright © 2016 Greg Williams.
Excerpted by permission of Red Wheel/Weiser, LLC.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.
Table of Contents
Introduction 9
Chapter 1 Silent Signals: Observing Subtle and Not-So-Subtle Cues 13
Chapter 2 Microexpressions: Catching One-Second Bursts of Emotion 35
Chapter 3 Primers: Preparing for the Emotional Game 57
Chapter 4 Colors: Controlling the Emotional Palette 73
Chapter 5 Brain Games: Understanding the Role of Emotions and Psychology in Negotiation 95
Chapter 6 Triggers: Discovering the Hot Buttons that Stimulate Emotions 113
Chapter 7 Nodes: Appreciating the Affinity Principle 133
Chapter 8 Persuaders: Tapping the Power of Influence 155
Chapter 9 Techniques: Creating a Successful Negotiation 175
Chapter 10 Strategies: Putting It All Together 197
Index 219
About the Author 223