Table of Contents
Series Foreword Michele A. Paludi xi
Foreword Philip E. Poitier xv
Acknowledgments xix
Introduction Michele A. Paludi xxi
Part I Workplace Bullying: Personal Reflections, Definitions, And Impact On Individuals And Organizations
1 Toppling the Ivory Tower: Bullying in Higher Education: An Interview with the Researchers Martina L. Sharp-Grier Jennifer L. Martin 3
2 Workplace Bullying: Concerted Activity as a Viable Solution Jerry Carbo 9
3 Toward an Understanding of Bullying in the Workplace to Mitigate Deleterious Effects Wesley S. Parks Paula K. Lundberg-Love Aimee Stewart Ceselie McFarland Katherine Ann Scott 31
4 The Role of the Victim and the Perpetrator-Victim Relationship in Understanding Workplace Aggression Jennifer Bozeman M. Sandy Hershcovis 63
Part II Bullying Across Occupations And Organizations
5 Prime Targets: Identity Markers as the Secret Rationale for the Preponderance of Bullying in Academe Jennifer L. Martin Martina L. Sharp-Grier Kathleen Piker-King 87
6 Bullying in Health Care: A Hazard for Caregivers and Patients Susan Strauss 109
7 Service with a Smile Meets Customer with a Snarl: Implications for Worker Well-Being Lisa A. Marchiondo Lilia M. Cortina Harry S. Shannon Ted Haines Sybil Geldart Lauren Griffith 149
Part III Bullying And Organizational Change
8 Individual, Interpersonal, and Organizational Outcomes of Workplace Bullying Ashley A. Membere Afra S. Ahmad Amanda J. Anderson Alex P. Lindsey Isaac E. Sabat Eden B. King 175
9 Ally Training Kathleen Gargan Christa Grant 193
10 How A College/University Campus Can Inform Students, Faculty, and Staff about Bullying: One Student's Perspective Lucas Lavera 197
11 Workplace Bullying: Campus Public Safety Role and Responsibility Ronald Matos 199
Part IV Bullying Across The Life Cycle: Schoolyard Bullies Become Workplace Bullies
12 Microaggressions: A Root of Bullying, Violence, and Victimization toward Lesbian, Gay, Bisexual, and Transgender Youth Kevin L. Nadal Katie E. Griffin 205
13 Bullying in Middle School: What Does It Look Like, Why Does It Happen, and Who Does It Hurt? Christine M. Wienke Totura Carol MacKinnon-Lewis 223
Appendix: Resources on Workplace Bullying and a Sample Bullying Policy Michele A. Paludi 245
About the Editor and Contributors 251
Index 263