Business Driven PMO Setup: Practical Insights, Techniques and Case Examples for Ensuring Success
Extending upon the many traditional program/project management office (PMO) books that present theoretical concepts and knowledge, Business Driven PMO Setup presents practical experiences and wisdom for those responsible for, belonging to, and served by a PMO. This book is rooted in the shared experiences and business settings of all PMOs and it is organized to provide the reader with actionable solutions to the problems and execution difficulties that PMOs face.Most PMO books are written by academics, trainers and consultants from the PM community and present academic or theoretical approaches and models that too often fail. The more sophisticated books tend to be limited in application to the larger or more advanced project management organizations. This unique reference presents new material not available in other books that is applicable to PMOs of all shapes and sizes. It challenges and calls into question various traditional approaches and strategies for the PMO citing examples and explaining when and why such academic and theoretical approaches are wrong. Business Driven PMO Setup was written by over 20 contributing authors that are veteran line executives who either directly manage PMOs, have PMOs reporting to them, or are subject matter experts that service them. These veterans with centuries of business acumen managing both US and foreign companies, divisions, and departments provide valuable insights into ensuring the PMO is setup correctly and remains focused on meeting the needs of the business for which the PMO was created to serve.Many PMOs are often vulnerable in terms of their continued existence. PMOs with a business mindset never have to sell or promote themselves internally, explain what they do, or worry about funding or their existence. This book establishes a clear bottom-line business mindset and practical approach that any PMO can adopt.
1113054479
Business Driven PMO Setup: Practical Insights, Techniques and Case Examples for Ensuring Success
Extending upon the many traditional program/project management office (PMO) books that present theoretical concepts and knowledge, Business Driven PMO Setup presents practical experiences and wisdom for those responsible for, belonging to, and served by a PMO. This book is rooted in the shared experiences and business settings of all PMOs and it is organized to provide the reader with actionable solutions to the problems and execution difficulties that PMOs face.Most PMO books are written by academics, trainers and consultants from the PM community and present academic or theoretical approaches and models that too often fail. The more sophisticated books tend to be limited in application to the larger or more advanced project management organizations. This unique reference presents new material not available in other books that is applicable to PMOs of all shapes and sizes. It challenges and calls into question various traditional approaches and strategies for the PMO citing examples and explaining when and why such academic and theoretical approaches are wrong. Business Driven PMO Setup was written by over 20 contributing authors that are veteran line executives who either directly manage PMOs, have PMOs reporting to them, or are subject matter experts that service them. These veterans with centuries of business acumen managing both US and foreign companies, divisions, and departments provide valuable insights into ensuring the PMO is setup correctly and remains focused on meeting the needs of the business for which the PMO was created to serve.Many PMOs are often vulnerable in terms of their continued existence. PMOs with a business mindset never have to sell or promote themselves internally, explain what they do, or worry about funding or their existence. This book establishes a clear bottom-line business mindset and practical approach that any PMO can adopt.
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Business Driven PMO Setup: Practical Insights, Techniques and Case Examples for Ensuring Success

Business Driven PMO Setup: Practical Insights, Techniques and Case Examples for Ensuring Success

by Mark Perry
Business Driven PMO Setup: Practical Insights, Techniques and Case Examples for Ensuring Success

Business Driven PMO Setup: Practical Insights, Techniques and Case Examples for Ensuring Success

by Mark Perry

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Overview

Extending upon the many traditional program/project management office (PMO) books that present theoretical concepts and knowledge, Business Driven PMO Setup presents practical experiences and wisdom for those responsible for, belonging to, and served by a PMO. This book is rooted in the shared experiences and business settings of all PMOs and it is organized to provide the reader with actionable solutions to the problems and execution difficulties that PMOs face.Most PMO books are written by academics, trainers and consultants from the PM community and present academic or theoretical approaches and models that too often fail. The more sophisticated books tend to be limited in application to the larger or more advanced project management organizations. This unique reference presents new material not available in other books that is applicable to PMOs of all shapes and sizes. It challenges and calls into question various traditional approaches and strategies for the PMO citing examples and explaining when and why such academic and theoretical approaches are wrong. Business Driven PMO Setup was written by over 20 contributing authors that are veteran line executives who either directly manage PMOs, have PMOs reporting to them, or are subject matter experts that service them. These veterans with centuries of business acumen managing both US and foreign companies, divisions, and departments provide valuable insights into ensuring the PMO is setup correctly and remains focused on meeting the needs of the business for which the PMO was created to serve.Many PMOs are often vulnerable in terms of their continued existence. PMOs with a business mindset never have to sell or promote themselves internally, explain what they do, or worry about funding or their existence. This book establishes a clear bottom-line business mindset and practical approach that any PMO can adopt.

Product Details

ISBN-13: 9781604276695
Publisher: Ross, J. Publishing, Incorporated
Publication date: 05/01/2009
Sold by: Barnes & Noble
Format: eBook
Pages: 528
File size: 11 MB
Note: This product may take a few minutes to download.

About the Author

Mark Price Perry is a subject matter expert in the practical application of project portfolio management (PPM), collaboration platforms, and PMO content assets. Over the past 13 years, he has become a widely recognized expert in PMO setup as Senior Vice President of Operations at BOT International. Mark has been author of BOT International's PMO Tips of the Week column for the past 12 years, sharing experience-based practical insights as a service to thousands of project management professional subscribers. Mr. Perry is a distinguished contributor at Projectmanagement.com, the leading online professional site for the project management community, and the author of the Projectmanagement.com blog, PMO Setup T3 - Tips, Tools, and Techniques. Mark Perry is also the host of The PMO Podcast, the leading podcast for PMOs of all shapes and sizes, and a sought after speaker. In addition to formal project managers and members of PMOs, Mr. Perry has helped tens of thousands of informal and accidental project managers apply the knowledge and techniques of the PMBOK Guide and is also the author of Business Driven Project Portfolio Management.

Table of Contents

Dedication iii

Acknowledgments xi

About the Author xv

Contributors xvii

Preface xxvii

Introduction xxix

Chapter 1 Mission, Goals, and Objectives: Business driven vs Theory-Driven 1

Myopic Dimension 3

Ubiquitous Dimension 6

Size Dimension 13

Intervals of Time Dimension 15

Chance Dimension 19

Executive Insights

The Importance Of Clarity, John Maloch, CEO of Catalyst Project Solutions, Singapore 26

Chapter 2 Organization: Constituent-Oriented vs Inwardly Focused 37

How PMOs Become Inwardly Focused 38

The Problem with Inwardly Focused PMOs 41

Case Study 42

PMO Manager 1-Inwardly Focused 43

PMO Manager 2-Constituent-Focused 46

Executive Insights

Serving the Needs of the Business, Gary Popovich, Process Engineer, Royal Caribean Cruise Lines 55

PMO 2.0-Adopting a Value-Based Approach, Terry Doerscher, Chief Process Architect, Planview 61

Chapter 3 Managing Projects: Think Process, Not Methodology 75

Mindset 77

Methods-Based vs Outcomes-Based 77

Seldom End-to-End vs Typically End-to-End 78

Who, What, Where, When, and Why 79

Project Document vs Product of the Project-Focused 81

Standards vs Business Needs-Based 81

Project Reporting vs Project Delivery-Driven 82

Seldom vs Continuously Updated 85

Methodology Integrated into Tools vs Tools Integrated into Process 87

Original Author not Known vs Processes Owners Clearly Identified 89

Promotes Bureaucracy vs a Culture of Continuous Improvement 92

Technology 95

Economics 102

Executive Insights

Evolving from a Traditional PMO to an Execution-Oriented PMO Richard Eichen 110

Chapter 4 Managing the PMO: Embracing Flexibility vs Mandating Conformance 117

MandatingConformance 120

Embracing Flexibility 123

How Project Management Is Viewed 123

How Projects Are Viewed 126

Organizational Behaviors 130

Executive Insights

Establishing Flexibility within Structure, Erhard Zingg, PMO Manager, PartnerRe, Switzerland 138

Using Process Improvement to Drive PMO Flexibility, Michael Wood, CEO, The Natural Intelligence Group 146

Chapter 5 PMO Tools: Establishing a PMO Architecture vs Implementing a Tool 159

Implementing a Tool Approach 160

One Tool Mindset 160

PMO Needs Are Not Transactional 162

Other Tools Exist 164

Architecture Approach 165

Keeping it Simple 166

Enables Decision Making 166

Process-Based Tool Usage 167

Longevity of Use 167

Facilitates Continuous Improvement 168

Examples of PMO Architecture 168

PMO Architecture by BOT International 168

Enterprise Project Management Solution Architecture by Microsoft 171

Enterprise Performance Management Architecture by Planview 173

It Takes an Architecture 174

Executive Insights

Establishing a PMO Architecture, Rakan Saraiji, Vice President of Project Management, SHUAA Capital, Dubai, UAE 177

Pieces of the PMO Puzzle, Osama Bakir, CEO PMCT Quest, Oman 183

Chapter 6 Executive Reporting: Keep It Simple 191

Case Study 191

Common Executive Summary Report Mistakes 194

Simple Executive Summary Reporting 198

Sophisticated Executive Summary Reporting 207

Executive Insights

The Value of Proper Stakeholder Management, Brian Rabon, PMO Director, XSP, and President of Braintrust Software, LLC 214

Chapter 7 Project Management Office Leadership: MBWA 2.0 223

Management by Walking Around 223

Case Study 224

Not Just for Executives 225

MBWA for Project Managers 225

MBWA Japanese Style-Genchi Genbutsu 226

Experts Advocating MBWA 226

MBWA 2.0 227

Situational Leadership 229

Case Study 232

Extending the Effectiveness of MBWA 233

Web 2.0 233

In With the New 234

Blogs 234

Wikis 235

Social Software 236

Social Networks 237

Podcasting 239

RSS Feeds 240

Using Web 2.0 Tools 240

Executive Insights

PMO Leadership: An Unusual PMO Assignment, John Chrystal, President, Intrepid Diverse Services 245

Chapter 8 Project Management Leadership: Servant-Leader vs Subject Matter Expert 269

What is Servant-Leadership? 271

Examples of Servant-Leadership 272

Servant-Leadership in Project Management 273

Characteristics of Project Management Servant-Leadership 274

Project Manager Listening 275

Project Manager Empathy 276

Project Manager Healing 277

Project Manager Awareness 279

Project Manager Persuasion 279

Project Manager Conceptualization 280

Project Manager Foresight 281

Project Manager Stewardship 282

Project Manager Commitment to the Growth of People 282

Project Manager Community Building 283

Executive Insights

Situational Project Management Leadership, Jennifer Arndt, PMO Manager, American Chemical Society 286

How to Get What You Want, Michelle LaBrosse, Founder and CEO, Cheetah Learning 293

Servant-Leadership for the IT Project Manager, Benjamin Lichtenwalner, Senior Manager, Whirlpool 300

Chapter 9 Creating High-Performance Teams 311

A Common Challenge to Creating High Performance 311

Recognizing High-Performance Teams 313

Creating High-Performance Teams 314

Overcome Barriers 315

Achieve a State of Conscientiousness 317

Unify the Team 319

Manage Domineers 321

Challenge to New Heights 322

Executive Insights

Project Management and Successful Teams, Tom Boyce, Program Manager, Nuclear Regulatory Agency 326

Better Processes Mean Better Performance, Steve Romero, IT Governance Evangelist, CA 333

Chapter 10 Establishing a PMO: A Practical Roadmap 339

Case Study 339

Gap Analysis 340

Presentation of Findings 340

Organization, Tools, and Training 340

Aftermath 341

A Practical Roadmap 343

Vision 343

Processes 345

Confusing Methodology with Process 349

Processes as a Functional Framework for Doing the Work 349

Training 350

Tools 353

Staffing 356

Assessment 366

Executive Insights

A Practical Approach to the PMO, Jimmy Char, CEO, Skills Group, Bulgaria 371

Chapter 11 Line of Business PMOs: The Ubiquitous Nature of Project Management 381

Staffer to Project Manager 381

Line-of-Business PMOs 383

Sales PMO 385

Engineering PMO 389

Marketing PMO 390

Executive Insights

Go-to-Market Project Management, Dave Larson, Marketing PMO Specialist, BOT International 398

Chapter 12 Advancing Organizational Project Management: From Theory to Practice 415

Caveats of OPM3® 416

Levels of Maturity in Project Management 421

Taking Theory to Practice 424

Executive Insights

Transforming the Culture with Your PMO, John Schlichter, CEO of OPM Experts 433

Transforming the Project Management Culture at Harris, Mark Scott, PMP, Sr. Engineering Manager, Harris Corporation, RF Communications Division 440

Transforming the Project Management Culture Within the Ministry of Interior, Kingdom of Saudi Arabia, Abdullah Tamimi, Assistant Planning Manager Saudi Arabian Ministry of Interior's National Information Center 449

Chapter 13 Project Management Office Passion: Where Does It Come From? 457

Importance of Passion 459

How to Find Your Passion 460

How to Keep Your Passion Alive 466

Executive Insight 471

Project Management Office Passion, Cornelius Fichtner, Host of "The Project Management Podcast" 471

Index 479

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