Table of Contents
PART I USING THE MATERIALS Introduction 1. Why Use Case Materials and Role Play?; Rationale, The importance of empathy, The importance of trainee self awareness, The importance of course members' responsiblity for learning, The importance of the trainer-course member relationship, The importance of equal opportunities, The elements within a training course, Conclusion 2. Case Materials: Purposes and Procedure; Purposes of case materials, Uses of case materials in developing empathy, Procedure for case material 3. Basic Role Play: Purpose and Procedure; Purpose of role play, Projected and personal role play: participant roles, Procedure for basic personal role play, Development of personal role play as training progresses, Procedure for basic projected role play 4. Role Play Variations; Purpose of varying role play methods, Horseshoe, Excuse Me, Rondelle, Demonstration fishbowl, Group and linked role play, Variations on the variations, Conclusion 5. Adapting Case and Role Play Materials; Introduction, Levels of training, Use of key questions for different objectives, Altering the complexity of the material, Adapting for different work contexts, Equal opportunities or difference and discrimination, Conclusion Part II THE RESOURCES How to use Part II Materials Reference Table Section A Core Relationship Skills, Section B Practice Themes, Categories across section A and B Section A Core Relationship Skills Material; A1 Core conditions: the basis for trust, A2 Developing the relationship, A3 Beginnings and endings, A4 Ethics and good practice Section B Practice Themes Material; B1 Loss (general), B2 Bereavement, B3 Change and transition, B4 Sexuality, B5 Race and culture, B6 Disability, B7 Stress, anxiety, depression