Table of Contents
Section 1 Understanding Change 1
Chapter 1 Today's World: Constant Change 3
The Benefits and Consequences of Change 4
The Pressure on Organizations to Change 5
The Victim Mentality 6
Proactive Leadership 7
Leadership That is Out of Touch 8
Chapter 2 Your Personal Orientation to Change 11
What Makes Change Difficult 12
The Change Style Indicator 13
Where Are You on the Change Style Indicator Continuum" 14
Change Style Versus Ability to Change 15
Generational Change Styles 16
Your Personal Change Perspective 17
Changing the Way You Change 17
Chapter 3 The States of Change 21
The Risks of Change 22
Choosing to Change 23
The Current State 24
The Desired State 24
The Delta State 27
How We Behave When Faced With Change 31
The Magnitude of Change 32
What Will Move You to Change" 33
Chapter 4 Your Path to Change 35
The Path Guide: The Personal Change-Management Plan 37
Why You Need a Personal Change-Management Plan 38
What Is the Personal Change-Management Plan" 40
Working With the Data 40
Section 2 The Personal Change-Management Plan: A Step-By-Step Guide 43
Chapter 5 How to Embrace the Desired State 45
Visualizing the Desired State 45
An Undesirable Desired State 50
How Much Won't Change 51
A Process Worth the Effort 53
Personal Change-Management Plan: Step 1 Worksheet 54
Darlene's Personal Change-Management Plan: Step 1 56
The Value of a Personal Change-Management Plan 60
Chapter 6 How to Leave the Current State 61
Holding On To the Current State 61
Change Drivers 65
External Drivers You Can't Control 65
External Drivers That You Have Some Control Over 66
External and Internal Drivers 66
Internal Drivers You Control 66
External Drivers You Don't Control and Internal Drivers You Do Control 67
Personal Change-Management Plan: Step 2 Worksheet 69
Kimberly's Personal Change-Management Plan: Step 2 71
Change Is a Choice 74
Chapter 7 How to Survive the Delta State 75
A Visible Path to Change 76
Personal Change-Management Plan: Step 3 Worksheet 77
Jeff's Personal Change-Management Plan: Step 3 79
The History of Change 82
Change in Your Personal Life 82
Personal Change-Management Plan: Step 4a Worksheet 83
Ken's Personal Change-Management Plan: Step 4a 84
Change at Work 86
Personal Change-Management Plan: Step 4b Worksheet 86
Stan's Personal Change-Management Plan: Step 4b 88
The Impact of All Other Changes 90
Personal Change-Management Plan: Step 5 Worksheet 91
Jeff's Personal Change-Management Plan: Step 5 92
The Cost of Change 94
Personal Change-Management Plan: Step 6 Worksheet 95
Jill's Personal Change-Management Plan: Step 6 96
Revisiting the Stages of Change 98
Chapter 8 The Skills Required to Deal with Change 99
Key Roles In the Change Process 99
Targets of Change 99
Change Agents 100
Sponsors of Change 100
The Role(s) You Play 101
The Job Description for Targets of Change 102
The Job Description for Change Agents 104
The Job Description for Sponsors 106
Personal Change-Management Plan: Step 7 Worksheet 108
Stan's Personal Change-Management Plan: Step 7 110
Chapter 9 Emotions Versus Rationality When Dealing with Change 115
The Emotional Stages of Change 116
Emotional Triggers and Resilient Targets of Change 120
Personal Change-Management Plan: Step 8 Worksheet 122
Darlene's Personal Change-Management Plan: Step 8 124
Chapter 10 Choosing to Accept the Change 129
Additional Information 130
Personal Change-Management Plan: Step 9a Worksheet 132
Kimberly's Personal Change-Management Plan: Step 9a 134
What to do with the information plan 136
Rewards and Reinforcements 136
Personal Change-Management Plan: Step 9b Worksheet 139
Darlene's Personal Change-Management Plan: Step 9b 140
The necessity of reinforcements 141
Skill Development 143
Personal Change-Management Plan: Step 9c Worksheet 144
Jeff's Personal Change-Management Plan: Step 9c 145
The Change Plan 146
Personal Change-Management Plan: Step 10 Worksheet 147
Kimberly's Personal Change-Management Plan: Step 10 148
Chapter 11 Choosing to Resist the Change 151
What it Means to Choose to Resist the Change 152
Determining the Consequences 154
Personal Change-Management Plan: Step 11 Worksheet 154
Jeff's Personal Change-Management Plan: Step 11 156
Section 3 Contracting For Successful Change 159
Chapter 12 Creating Change Partnerships 161
Creating a Partnership with Work 162
Creating a Partnership with Yourself 162
Chapter 13 Where Are They Today" 165
Stan 165
Darlene 166
Jeff 167
Kimberly 167
Ken 168
Jill 169
Devon 170
Chapter 14 Personal Change-Management Plan Workbook 171
Step 1 Worksheet: Defining the Desired State 172
Step 2 Worksheet: Assessing the Current State 176
Step 3 Worksheet: Determining If There is a Path Through the Delta State 180
Step 4A Worksheet: Assessing the History of Previous Changes in Your Personal Life 183
Step 4B Worksheet: Assessing the History of Previous Changes at Work 185
Step 5 Worksheet: Assessing the Impact of Multiple Changes 187
Step 6 Worksheet: Determining the Cost of the Delta State 189
Step 7 Worksheet: Figuring Out What Role You and Others Play in the Change 191
Step 8 Worksheet: Exploring and Understanding Your Feelings About the Change 194
Step 9a Worksheet: The Information Plan 195
Step 9b Worksheet: The Rewards Plan 199
Step 9c Worksheet: Completing the Skill Development Plan 200
Step 10 Worksheet: Building the Change Plan 201
Step 11 Worksheet: Identifying the Consequences of Resisting the Change 202
